Xbox 360 Failure Rate? Do the Math

July 6, 2007 -
Now that Microsoft has done the right thing about the Xbox 360's rampant hardware problems, one key question remains:

What is the failure rate for the system? MS won't say. The Seattle Times quotes MS games boss Robbie Bach (left):
Suffice it to say that with a billion-dollar charge and the focus we're putting on this that it's a meaningful number.

While normal console failures are apparently in the sub-5% range, some reports have estimated that 360's throw the red rings at a rate as high as 33%.

Here are the numbers that are known. The Times (and other sites) are reporting that MS has shipped 11.6 million Xbox 360's to date, but the failure rate remains a mystery. The addition of a three-year warranty for the rings of death failure is expected to cost MS a cool billion dollars, so:
(11,600,000 * X) * Y = 1,000,0000,000

...where 11.6m is the number of systems shipped; X is the failure rate and Y is the total cost to MS per replaced unit. This works out to:
Y=86/X 

Now, math is not especially GP's strong suit, but if each repair (Y) costs MS $100, that translates to a staggering failure rate of 86%.

At $200, the failure rate is 43%. At $300 it's 29%. At $400, it's 22%

At the high end, the $400 repair cost on a 22% failure rate is very unlikely. Since that is the current system's MSRP, why bother to repair?  They could just send you a new 360 to replace your dead one.

On the other end, the 86% scenario seems pretty extreme (perhaps not if you're one of the unfortunates who have lost multiple 360's to the dreaded rings).

There is a lot of behind-the-scenes stuff we can't know here. But, based on the numbers, a failure rate between 29% and 43% would not be unreasonable. So maybe those 33% reports aren't so far off the mark, after all.

Digg!

Comments

CONTACT SEC.GOV CONTACT INVESTORS PAGES RELEASE THE TRUTH! I NOW AWAIT MY FOURT RETURN TO GO BACK TO MC ALLEEN TEXAS WITH IS NOT MICROSOFT BUT A COMPANY CALLED JABIL JABIL.COM THEY RECENTLY PURCHASED A COMPANY IN INDIA? YOU KNOW THE PEOPLE YOU TALK TO WHEN YOU HAVE A PROBLEM!! IF ONE XBOX360 FAILS THEY ALL WILL? MICROSOFT CANT WAIT UNTILL YOUR THREE YEARS IS UP CAN YOU?

MAJORS@XBOX.COM BACH@360.COM KEEP THESE CLOWNS CHECKING THEIR EMAIL. THEY ARE MAKING MILLIONS WHILE WE COMPLAIN?

Want to start your private office arms race right now?

I just got my own USB rocket launcher :-) Awsome thing.

Plug into your computer and you got a remote controlled office missile launcher with 360 degrees horizontal and 45 degree vertival rotation with a range of more than 6 meters - which gives you a coverage of 113 square meters round your workplace.
You can get the gadget here: http://tinyurl.com/2qul3c

Check out the video they have on the page.

Cheers

Marko Fando
 
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ZippyDSMleequiknkold:you too eh? 0-o10/22/2014 - 10:23am
Michael ChandraI don't like bullying anymore than you do, and yes, I think you're petty. Not commenting on the sob part, because I don't know your mother and don't see why I'd insult her.10/22/2014 - 10:02am
quiknkoldif that makes me petty, then I guess I'm one petty sob10/22/2014 - 8:48am
quiknkoldwell I'm sorry Conster, Having my skull smashed in when I was 14 made me skeptical to apologies when it comes to Bullying regardless of the platform its given. I guess Bullies beat the sympathy out of me.10/22/2014 - 8:47am
ConsterOn an unrelated note, I'm missing a "heck if I know" option on the poll.10/22/2014 - 8:33am
ConsterIf someone offends a bunch of people on twitter, they should apologize on twitter, and not accepting said apology because it's "only" on twitter is petty.10/22/2014 - 8:22am
BillThe first link is 4 days old, I didn't see it until today.10/22/2014 - 8:19am
BillJust posting them for the record since they have become part of the GG narrative.10/22/2014 - 8:17am
Billhttp://www.breitbart.com/Breitbart-London/2014/10/21/Incredibly-GamerGate-is-winning-but-you-won-t-read-that-anywhere-in-the-terrified-liberal-media10/22/2014 - 8:14am
BillOh yeah, http://www.breitbart.com/Big-Hollywood/2014/10/17/Supporting-GamerGate-Does-Not-Make-You-a-Bully10/22/2014 - 8:14am
BillThere are now two pro GG articles on Breitbart today, one by James Fudge's favorite "quotes out of context" writer Milo. Amazingly Milo claims GG is winning.10/22/2014 - 8:13am
quiknkoldhavent seen any apologies from the "Other Side" except from Boogie, and he made a video, and I saw him give his apology and I accepted it.10/22/2014 - 8:03am
Michael ChandraWhich usually is "the guy is an ass and I don't really believe it, but fine, benefit for the doubt THIS time and no second chances."10/22/2014 - 7:58am
Michael ChandraI'll accept his apology for something that, no matter whether a joke or serious is way out of line, just as much as I accept apologies from others.10/22/2014 - 7:57am
Michael ChandraRefusing to accept an apology that is done through the same medium and does not sound horribly half-assed is just plain childish.10/22/2014 - 7:56am
Michael ChandraPeople on 'both' sides of the debate have screwed up and apologized without such acts. Where's your criticism on the other side?10/22/2014 - 7:56am
E. Zachary KnightReason posted the second part of their GamerGate story: http://reason.com/archives/2014/10/22/gamergate-part-2-videogames-meet-feminis/10/22/2014 - 7:51am
quiknkoldagain, I dont accept any apology when I cant see their face when they give it to me. He needs to do a video, or do something positive like charity or whatever.10/22/2014 - 7:15am
Michael ChandraBut that's the case with every apology, isn't it?10/22/2014 - 5:57am
Michael ChandraDon't get me wrong. The guy from Gawker screwed up, and he acknowledged that and apologized. Whether people believe him is a second thing.10/22/2014 - 5:57am
 

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