Xbox 360 Failure Rate? Do the Math

July 6, 2007 -
Now that Microsoft has done the right thing about the Xbox 360's rampant hardware problems, one key question remains:

What is the failure rate for the system? MS won't say. The Seattle Times quotes MS games boss Robbie Bach (left):
Suffice it to say that with a billion-dollar charge and the focus we're putting on this that it's a meaningful number.

While normal console failures are apparently in the sub-5% range, some reports have estimated that 360's throw the red rings at a rate as high as 33%.

Here are the numbers that are known. The Times (and other sites) are reporting that MS has shipped 11.6 million Xbox 360's to date, but the failure rate remains a mystery. The addition of a three-year warranty for the rings of death failure is expected to cost MS a cool billion dollars, so:
(11,600,000 * X) * Y = 1,000,0000,000

...where 11.6m is the number of systems shipped; X is the failure rate and Y is the total cost to MS per replaced unit. This works out to:
Y=86/X 

Now, math is not especially GP's strong suit, but if each repair (Y) costs MS $100, that translates to a staggering failure rate of 86%.

At $200, the failure rate is 43%. At $300 it's 29%. At $400, it's 22%

At the high end, the $400 repair cost on a 22% failure rate is very unlikely. Since that is the current system's MSRP, why bother to repair?  They could just send you a new 360 to replace your dead one.

On the other end, the 86% scenario seems pretty extreme (perhaps not if you're one of the unfortunates who have lost multiple 360's to the dreaded rings).

There is a lot of behind-the-scenes stuff we can't know here. But, based on the numbers, a failure rate between 29% and 43% would not be unreasonable. So maybe those 33% reports aren't so far off the mark, after all.

Digg!

Comments

CONTACT SEC.GOV CONTACT INVESTORS PAGES RELEASE THE TRUTH! I NOW AWAIT MY FOURT RETURN TO GO BACK TO MC ALLEEN TEXAS WITH IS NOT MICROSOFT BUT A COMPANY CALLED JABIL JABIL.COM THEY RECENTLY PURCHASED A COMPANY IN INDIA? YOU KNOW THE PEOPLE YOU TALK TO WHEN YOU HAVE A PROBLEM!! IF ONE XBOX360 FAILS THEY ALL WILL? MICROSOFT CANT WAIT UNTILL YOUR THREE YEARS IS UP CAN YOU?

MAJORS@XBOX.COM BACH@360.COM KEEP THESE CLOWNS CHECKING THEIR EMAIL. THEY ARE MAKING MILLIONS WHILE WE COMPLAIN?

Want to start your private office arms race right now?

I just got my own USB rocket launcher :-) Awsome thing.

Plug into your computer and you got a remote controlled office missile launcher with 360 degrees horizontal and 45 degree vertival rotation with a range of more than 6 meters - which gives you a coverage of 113 square meters round your workplace.
You can get the gadget here: http://tinyurl.com/2qul3c

Check out the video they have on the page.

Cheers

Marko Fando
 
Forgot your password?
Username :
Password :

Poll

Whose next half decade of superhero films are you most looking forward to?:

Shout box

You're not permitted to post shouts.
E. Zachary KnightHere is some food for thought for gamergaters who want politics out of games journalism. https://www.techdirt.com/articles/20141026/06425828942/journalists-need-point-view-if-they-want-to-stay-relevant.shtml10/30/2014 - 7:18am
quiknkoldI didnt say all games are like that, Conster. Princess Peach was....different. though I had fun with it.10/30/2014 - 7:00am
james_fudgehttp://www.somethingawful.com/news/gamergate-with-cats/10/30/2014 - 5:20am
MechaTama31AE: Japan's doujin scene illustrates an interesting potential solution to that problem. Let people play around with the characters, and keep an eye on things to see what people are buying.10/30/2014 - 12:07am
ConsterI bought, played and liked the game (unlike Smash Basketball *shakes fist*), but that felt iffy to me.10/29/2014 - 10:52pm
Consterquiknkold: if Super Princess Peach had been Super Prince Peach instead, do you think emotions would've been a mechanic?10/29/2014 - 10:51pm
quiknkoldcore meaning Colossus, Storm, Wolverine, and Nightcrawler10/29/2014 - 8:51pm
quiknkoldMatthew, those core x-men were together for almost 2 decades, until one would always be dead so they couldnt have them all together.10/29/2014 - 8:51pm
quiknkoldmore of an unknown. background characters mostly, who had a book but it was mostly a waste. they bring in this powderkeg of diversity and boom. now they could do the same thing and with the right artist and writer and mystique to it...10/29/2014 - 8:50pm
Matthew Wilsondoes it though? they always seem to return to the original cast in a year or two.10/29/2014 - 8:49pm
quiknkoldWhen I think of the perfect catalyst of a melting pot hero team, I think of the All New All Different X-Men. A Russian, A African goddess, A Canadian Berzerker, a German elf, and Cyclops. and all have withstood the test of time mostly cause the x-men were10/29/2014 - 8:49pm
Andrew EisenOne reason is because the money people are often afraid it won't sell. "A new IP AND the protagonist is gay?! That'll never work!" Showing that diverse characters can work in popular IP is simply a place to start. The indie scene is another.10/29/2014 - 8:47pm
Matthew Wilsonisnt that the point? why not just make new heroes that are different races, sexual orientations, and genders to start with?10/29/2014 - 8:46pm
Andrew EisenYep, progress is a lot slower than it should be (especially for something that shouldn't have been a problem in the first place).10/29/2014 - 8:45pm
quiknkoldrelevent. Hazmat and X-23. while Reptile, Mettle, Rockslide, Anole, Hellion, Dust, Mercury are all relegated to background characters with zero character enhancement. or they are dead10/29/2014 - 8:45pm
quiknkoldThat has a chance of happening. But its a cosmic scale gamble. They cant all end up like Captain Marvel, once a sidekick and now queen badass. but with Marvel? Look at New X-Men and Avengers Academy. a plethora of new characters, and only 2 are still10/29/2014 - 8:44pm
Andrew EisenIt is a gimmick, albeit one with some good intentions. Plus, it can potentially lead the way to the things you want to see such as new characters.10/29/2014 - 8:41pm
quiknkoldcomes in as a gimmick.10/29/2014 - 8:38pm
quiknkoldI really dont care that Thor is a woman now because they way theyve written it is that Thor will regain his hammer, and the female thor will either fade away or get a new name and eventually writers are going to forget about her like everybody else that10/29/2014 - 8:38pm
quiknkoldother things are a target. Comics are another big one. Genderswapping and race swapping and sexual pref swap characters is happening alot. I'd rather just have all new characters that are female and whatever.10/29/2014 - 8:37pm
 

Be Heard - Contact Your Politician