Consumer Class-Action Suit Targets Final Fantasy XI

June 26, 2009 -

A class action lawsuit has been brought against Square Enix of America alleging unfair business practices, false advertising and unjust enrichment with regard to their long running MMORPG Final Fantasy XI.

In the suit, lead plaintiff Esther Leong of San Francisco claims that Square Enix deceived more than 100,000 customers about the game's monthly fees, penalties and restrictions. The suit seeks damages of $5 million. The nasty business which Leong charges that Square Enix engaged in includes:

  • Licensing of online game software disguised as a sale
  • Monthly fees to play the game
  • Penalties for late payment of fees
  • Interest charges for late payment of fees
  • Charges while the user's acccount is suspended
  • Termination of right to play for late payment of fees
  • User restrictions and conditions related to the game
  • Termination of game data for late payment of fees

Unfortunately, specific details of how Square Enix allegedly screwed its customers are not specified in the complaint. 1UP points out that the FFXI website lists a $12.95 monthly fee to play

DOCUMENT DUMP: Grab a copy of the lawsuit here.

-Doug Buffone, Entertainment Consumers Association intern

Via: Courthouse News Service


Comments

Re: Consumer Class-Action Suit Targets Final Fantasy XI

So, you really think that if I told you you had to pay a scrip, but you're just retarded and don't hear me, I'm guilty of false advertising?  No.  If Square in fact told their consumers that they'd have to pay a subscription (which they did, it's on the box, on the website, and everywhere else), then it's not false advertising when they have to pay for one, whether the consumer "thinks so" or not.

 

Freedom of speech means the freedom to say ANYTHING, so long as it is the truth. This does not exclude anything that might hurt someone's feelings.

--- With the first link, the chain is forged.

Re: Consumer Class-Action Suit Targets Final Fantasy XI

No, that's not what I'm saying. I operate from the assumption that the Plaintiffs think they have some basis to claim that they have been deceived by Square Enix. What that basis is, I don't know. I assume you don't know, either. But what I do know as a matter of law is that the mere fact that the box states that a fee is required or that the website states a fee is required or the Terms of Use state a fee is required doesn't matter so long as Plaintiffs can point to some false statement on the part of Square Enix which would have lead them to reasonably believe that no fees were required.

Re: Consumer Class-Action Suit Targets Final Fantasy XI

Nothing about the agreement is breaking the law.  All of these terms are just like cellphone plans, and I'm sure that argument will come up in Square's defense of this.  With a cellphone, if you are late, they shut your phone off until you pay it.  They still charge you, plus interest, until the payment is made in full.  This also includes late fees and service charges.  I don't think they delete your stuff if you are late in paying, but you get my point.  It's still a binding contract.  The problem is that people don't read an EULA.  I say it's their own fault.  "I didn't read the legal stuff and handed over my credit card.  Now I want money!"

The fact of the matter is that, no matter what happens, this is going to affect the entire MMO landscape, and most likely not in a good way.

 

Freedom of speech means the freedom to say ANYTHING, so long as it is the truth. This does not exclude anything that might hurt someone's feelings.

--- With the first link, the chain is forged.

Re: Consumer Class-Action Suit Targets Final Fantasy XI

 

Re: Consumer Class-Action Suit Targets Final Fantasy XI

Damn, you beat me to it >.>

"Go ahead and hate your neighbor, go ahead and cheat a friend. Do it in the name of Heaven, Jack Thompson'll justify it in the end." - nightwng2000

"Go ahead and hate your neighbor, go ahead and cheat a friend. Do it in the name of Heaven, Jack Thompson'll justify it in the end." - nightwng2000

Re: Consumer Class-Action Suit Targets Final Fantasy XI

Playonline Policy is very tricky.

Basically, say you’re a returning member and you join on the 31st of a month. You are going to get billed in full for that month and then the next day on the 1st you’ll get billed for the entire month. Basically their bill cycle doesn’t revolve around when you signed up except for your free month.

Also what many people have been complaining about say your credit card was deactivated, they are going to charge you later fees instead of just deactivating your account like anyone else.

Also you can only have a certain amount of characters which is three I believe and rest it’s a dollar for another one.

On some of the challenges for this Civil Case I think there is plenty of merit. This lawsuit has also been filed in San Francisco the Liberal Mecca of the Democratic Party. So when this case goes to appeals it will most likely go to the 9th Circuit Court of Appeals which is also the most Liberal and Most overturned court in the United States and United States history which means we might see a Supreme Court case out of this which can change the landscape of all Massive Multiplayer Online games which can be a good or bad thing.

Re: Consumer Class-Action Suit Targets Final Fantasy XI

that's why I left POL and FFXI, because of the wacky charges(POL(I'm not mentioning the monthly fee here)) and High diffuculty(FFXI)

Watching JT on GP is just like watching an episode of Jerry springer only as funny as the fights

America has just became its own version of the Jerry Springer Show after a bizarre moment in Florida involving a carnival worker.

Re: Consumer Class-Action Suit Targets Final Fantasy XI

Also what many people have been complaining about say your credit card was deactivated, they are going to charge you later fees instead of just deactivating your account like anyone else.

And the solution to that problem is to change your goddamn billing information and not whine and bitch when you get late fees because they're not getting their money.

Re: Consumer Class-Action Suit Targets Final Fantasy XI

However, a company is not supposed to act as such especially let’s say if your hospitalized your information was stolen so you deactivated your card. This case does have merit, let us not forget the Billing Practices of Playonline have already been challenged in Illinois and in my state they actually have to make it easier to bill and make sure anyone can cancel their account at any time without issue.

 
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E. Zachary KnightI don't see why it would be that difficult to maintain one. Especially for a news outlet with multiple people on the payroll.09/23/2014 - 9:37am
Matthew Wilsonthey can, but will they? more inportantly will the traditional sites be willing to do the extra work to maintain the list?09/23/2014 - 9:02am
E. Zachary KnightSo how will it reduce the power of the traditional games press? They can create curated stores too.09/23/2014 - 8:39am
Matthew WilsonI think its a good thing, but it does mean traditional games press will have less power than ever before. To be fair most of the gaming press were never big on pc gaming anyways.09/23/2014 - 8:33am
E. Zachary KnightMatthew, is that a bad or good thing?09/23/2014 - 7:43am
MechaTama31When you say "youtuber", I picture some sort of customizable potato...09/22/2014 - 10:48pm
Matthew Wilsonthis change will only give youtubers more power.09/22/2014 - 9:54pm
prh99Steam has added a curator system. You can follow your favorites and see their recommendations http://store.steampowered.com/curators/09/22/2014 - 9:07pm
MaskedPixelantePlus there's the whole "we don't use accounts" thing that means if you lose your 3DS and have to get a new one, you have to deal with Nintendo customer service to get your downloads back instead of, you know, logging in and downloading them.09/22/2014 - 8:39pm
MonteIndeed. Their wallet system, the lack of sales, applying tax, the lack of price cuts, the eshop is pretty terrible. Only use it for indie games.09/22/2014 - 8:29pm
Andrew EisenThat's the one I'm eyeballing. Really dug the demo. Didn't care as much for EOIV though.09/22/2014 - 8:19pm
MaskedPixelanteOoh, an Atlus sale, it must be a day that ends in "y". I'd much rather get physical 3DS games because of Nintendo's outdated digital distribution policies, but EOU is near impossible to find anywhere nowadays... conflicted.09/22/2014 - 7:48pm
Andrew EisenOooh, Atlus sale in the 3DS eShop. I might have to bust open my piggy bank. http://www.siliconera.com/2014/09/22/shin-megami-tensei-iv-atlus-games-sale/09/22/2014 - 7:21pm
Matthew Wilsonhttp://www.pcgamer.com/2014/09/23/steam-update/ steam finally adds content Curation. I like that the user can pick which peoples recommendations they want to see.09/22/2014 - 7:16pm
MaskedPixelanteNintendo put three dual-gendered characters in Smash Bros 4.09/22/2014 - 7:13pm
Andrew EisenWhat did Nintendo do thrice in one game?09/22/2014 - 6:48pm
MaskedPixelanteYou know it's a bogus defense when Nintendo of all companies does it THREE TIMES in one game.09/22/2014 - 6:29pm
E. Zachary KnightIt is stupid that they went with the "It would be too much work to add a woman assassin" defense rather than just being honest and admiting they didn't think about it until it was brought up.09/22/2014 - 6:06pm
E. Zachary KnightYeah, this is a different game and it is not out of the ordinary for them. THey did the same for the pirate one.09/22/2014 - 6:05pm
MaskedPixelanteTurns out it's less "impossible", more "part of the season pass, but only in an exclusive game that's separate from ACU proper".09/22/2014 - 6:01pm
 

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