Consumer Class-Action Suit Targets Final Fantasy XI

June 26, 2009 -

A class action lawsuit has been brought against Square Enix of America alleging unfair business practices, false advertising and unjust enrichment with regard to their long running MMORPG Final Fantasy XI.

In the suit, lead plaintiff Esther Leong of San Francisco claims that Square Enix deceived more than 100,000 customers about the game's monthly fees, penalties and restrictions. The suit seeks damages of $5 million. The nasty business which Leong charges that Square Enix engaged in includes:

  • Licensing of online game software disguised as a sale
  • Monthly fees to play the game
  • Penalties for late payment of fees
  • Interest charges for late payment of fees
  • Charges while the user's acccount is suspended
  • Termination of right to play for late payment of fees
  • User restrictions and conditions related to the game
  • Termination of game data for late payment of fees

Unfortunately, specific details of how Square Enix allegedly screwed its customers are not specified in the complaint. 1UP points out that the FFXI website lists a $12.95 monthly fee to play

DOCUMENT DUMP: Grab a copy of the lawsuit here.

-Doug Buffone, Entertainment Consumers Association intern

Via: Courthouse News Service


Comments

Re: Consumer Class-Action Suit Targets Final Fantasy XI

So, you really think that if I told you you had to pay a scrip, but you're just retarded and don't hear me, I'm guilty of false advertising?  No.  If Square in fact told their consumers that they'd have to pay a subscription (which they did, it's on the box, on the website, and everywhere else), then it's not false advertising when they have to pay for one, whether the consumer "thinks so" or not.

 

Freedom of speech means the freedom to say ANYTHING, so long as it is the truth. This does not exclude anything that might hurt someone's feelings.

--- With the first link, the chain is forged.

Re: Consumer Class-Action Suit Targets Final Fantasy XI

No, that's not what I'm saying. I operate from the assumption that the Plaintiffs think they have some basis to claim that they have been deceived by Square Enix. What that basis is, I don't know. I assume you don't know, either. But what I do know as a matter of law is that the mere fact that the box states that a fee is required or that the website states a fee is required or the Terms of Use state a fee is required doesn't matter so long as Plaintiffs can point to some false statement on the part of Square Enix which would have lead them to reasonably believe that no fees were required.

Re: Consumer Class-Action Suit Targets Final Fantasy XI

Nothing about the agreement is breaking the law.  All of these terms are just like cellphone plans, and I'm sure that argument will come up in Square's defense of this.  With a cellphone, if you are late, they shut your phone off until you pay it.  They still charge you, plus interest, until the payment is made in full.  This also includes late fees and service charges.  I don't think they delete your stuff if you are late in paying, but you get my point.  It's still a binding contract.  The problem is that people don't read an EULA.  I say it's their own fault.  "I didn't read the legal stuff and handed over my credit card.  Now I want money!"

The fact of the matter is that, no matter what happens, this is going to affect the entire MMO landscape, and most likely not in a good way.

 

Freedom of speech means the freedom to say ANYTHING, so long as it is the truth. This does not exclude anything that might hurt someone's feelings.

--- With the first link, the chain is forged.

Re: Consumer Class-Action Suit Targets Final Fantasy XI

 

Re: Consumer Class-Action Suit Targets Final Fantasy XI

Damn, you beat me to it >.>

"Go ahead and hate your neighbor, go ahead and cheat a friend. Do it in the name of Heaven, Jack Thompson'll justify it in the end." - nightwng2000

"Go ahead and hate your neighbor, go ahead and cheat a friend. Do it in the name of Heaven, Jack Thompson'll justify it in the end." - nightwng2000

Re: Consumer Class-Action Suit Targets Final Fantasy XI

Playonline Policy is very tricky.

Basically, say you’re a returning member and you join on the 31st of a month. You are going to get billed in full for that month and then the next day on the 1st you’ll get billed for the entire month. Basically their bill cycle doesn’t revolve around when you signed up except for your free month.

Also what many people have been complaining about say your credit card was deactivated, they are going to charge you later fees instead of just deactivating your account like anyone else.

Also you can only have a certain amount of characters which is three I believe and rest it’s a dollar for another one.

On some of the challenges for this Civil Case I think there is plenty of merit. This lawsuit has also been filed in San Francisco the Liberal Mecca of the Democratic Party. So when this case goes to appeals it will most likely go to the 9th Circuit Court of Appeals which is also the most Liberal and Most overturned court in the United States and United States history which means we might see a Supreme Court case out of this which can change the landscape of all Massive Multiplayer Online games which can be a good or bad thing.

Re: Consumer Class-Action Suit Targets Final Fantasy XI

that's why I left POL and FFXI, because of the wacky charges(POL(I'm not mentioning the monthly fee here)) and High diffuculty(FFXI)

Watching JT on GP is just like watching an episode of Jerry springer only as funny as the fights

America has just became its own version of the Jerry Springer Show after a bizarre moment in Florida involving a carnival worker.

Re: Consumer Class-Action Suit Targets Final Fantasy XI

Also what many people have been complaining about say your credit card was deactivated, they are going to charge you later fees instead of just deactivating your account like anyone else.

And the solution to that problem is to change your goddamn billing information and not whine and bitch when you get late fees because they're not getting their money.

Re: Consumer Class-Action Suit Targets Final Fantasy XI

However, a company is not supposed to act as such especially let’s say if your hospitalized your information was stolen so you deactivated your card. This case does have merit, let us not forget the Billing Practices of Playonline have already been challenged in Illinois and in my state they actually have to make it easier to bill and make sure anyone can cancel their account at any time without issue.

 
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Cheater87Look what FINALLY came to Australia uncut! http://www.gamespot.com/articles/left-4-dead-2-gets-reclassified-in-australia/1100-6422038/?utm_source=gamefaqs&utm_medium=partner&utm_content=news_module&utm_campaign=hub_forum09/02/2014 - 6:49am
Andrew EisenHence the "Uh, yeah. Obviously."09/02/2014 - 12:53am
SleakerI think Nintendo has proven over the last 2 years that it doesn't.09/02/2014 - 12:31am
Andrew EisenSleaker - Uh, yeah. Obviously.09/01/2014 - 8:20pm
Sleaker@AE - exclusives do not a console business make.09/01/2014 - 8:03pm
Papa MidnightI find it disappointing that, despite the presence of a snopes article and multiple articles countering it, people are still spreading a fake news story about a "SWATter" being sentenced to X (because the number seems to keep changing) years in prison.09/01/2014 - 5:08pm
Papa MidnightAnd resulting in PC gaming continuing to be held back by developer habits09/01/2014 - 5:07pm
Papa MidnightI find it disappointing that the current gen of consoles is representative of 2009-2010 in PC gaming, and will be the bar by which games are released over the next 8 years - resulting in more years of poor PC ports (if they're ever ported)09/01/2014 - 5:06pm
Andrew EisenMeanwhile, 6 of Wii U's top 12 are exclusive: Mario 3D World, Nintendo Land, Pikmin 3, Mario Kart 8, Wonderful 101, and ZombiU. (Wind Waker HD is on the list too but I didn't count it.)09/01/2014 - 4:36pm
Andrew EisenLikewise, only two of Xbox One's top 12 are exclusive: Dead Rising 3 and Ryse: Son of Rome (if you ignore a PC release later this year).09/01/2014 - 4:34pm
Andrew EisenNot to disrespect the current gen of consoles but I find it telling that of the "12 Best Games For The PS4" (per Kotaku), only two are exclusive to the system: Infamous: Second Son and Resogun.09/01/2014 - 4:30pm
MaskedPixelantehttp://www.joystiq.com/2014/09/01/beyond-two-souls-ps4-trophies-emerge-directors-cut-reported/ MMM MMM, nothing quire like reheated last gen games to make you appreciate the 400 bucks you spent on a new console.09/01/2014 - 4:24pm
Andrew EisenThat's actually a super depressing thought, that a bunch of retweeters are taking that pic as an illustration of the actual issue instead of an example of a complete misunderstanding of it.09/01/2014 - 4:20pm
Andrew EisenObviously, the picture was created by someone who doesn't understand what the issue actually is (or, possibly, someone trying to satire said misunderstanding).09/01/2014 - 4:10pm
Papa MidnightPeople fear and attack what they do not understand.09/01/2014 - 4:04pm
Papa MidnightWell, let's not forget. Someone held their hand in a peace sign a few weeks ago and people started claiming it was a gang sign. Or a police chief displayed the hand signal of their fraternity and was accused of the same.09/01/2014 - 4:04pm
SleakerEither people don't understand that what the picture is saying is true, or the picture was created out of a misunderstanding of what sexism is.09/01/2014 - 3:52pm
Sleaker@AE ok yah that's where the kind of confusion I'm getting. Your tweet can be taken to mean two different things.09/01/2014 - 3:51pm
Andrew EisenSleaker - No. No, not even remotely. The pic attached to my tweet was not made by me; it's not a statement I'm making. It's an illustration of the complete misunderstanding of the issue my tweet is referring to.09/01/2014 - 3:13pm
Papa MidnightIn other news, Netflix states why it paid Comcast: http://money.cnn.com/2014/08/29/technology/netflix-comcast/index.html?hpt=hp_t209/01/2014 - 3:10pm
 

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