Following a PlayStation 3 system software update that rendered his console unusable, and a $150 fee from the manufacturer to fix it, a Florida man has filed a class action suit against Sony Computer Entertainment America.
John Kennedy v. SCEA was filed on October 3, 2009 in the San Francisco Division of the Northern District Court of California. The plaintiff alleges that he purchased a PS3 unit on January 8, 2009 before installing the fatal update (Firmware 3.0) in September of 2009. The suit notes that while “as a general rule, Sony ‘encourages’ PS3 owners to install the latest version of system software, Sony required users to install the Firmware 3.0 update.”
Kennedy added that a Sony forum featured “many” complaints about console failures due to the Firmware, enough that Sony responded with a “Firmware 3.00 Q&A” FAQ. Also stated is the fact that Sony released a 3.01 version of the update a little over two weeks after the release of 3.0 in order to “improve system stability,” but which, according to the complaint, “not only failed to address problems introduces by Firmware 3.0, it caused new problems,” including the malfunctioning of the PS3’s Blu-Ray drive.
Courthouse News, via Gamasutra, has the full complaint in PDF form.




Comments
Re: Firmware Update Borks PS3, Man Sues SCEA
I have a feeling this guy will "win" in some sense with this case. Why? Because to win, he'd need those witnesses, supporting facts, and evidence. Sony, on the other hand, wants nothing to do with that. In fact, one of the few things they have leading over 360 is the reliability of the hardware. So there's NO WAY they're going to risk that reputation over a suit like this.
PS: Seriously guys? have to bring up 360 immediately even though this suit has nothing to do with it? Jeez. F.Y.I: You don't buy a console for the console, you buy a console for the games.
Re: Firmware Update Borks PS3, Man Sues SCEA
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Re: Firmware Update Borks PS3, Man Sues SCEA
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Re: Firmware Update Borks PS3, Man Sues SCEA
The 360, like it or not, is going to stand for a long time as an example of negligent manufacturing. It has, in a sense, become the Ford Pinto of video game manufacturing.
Now MS response to the situation is going to go down as a great way to handle such a situation. What I am worried about is that the seemingly endless flocking of people to a broken system is going to say to the manufactures "You can throw quality control out the window because any money you make on repairs is going to be made back by the fanboys simply refusing to give up their favorite brand even though it released a busted system."
This guy is going to "win" in the sense that Sony is going to settle and give him a new system or settle for a reality small sum because the discovery costs for Sony are simply going to be too high to justify fighting this in court even if they win.
Re: Firmware Update Borks PS3, Man Sues SCEA
I think this is more about company performance than a particular console, whilst I agree that buying a 360 with the anticipation of the fact that one day it will RROD is not always a good idea, but most consoles are headed to that end sooner or later, even my faithful old Atari 2600 eventually had the joystick ports break and it was rendered unplayable, but, in fairness, that was old age, since it was over 8 years old at the time ;)
The hard part is going to be proving that it was actually the update that did this, as we are well aware, a corellation is not always a cause, so because B happened after A does not mean the court will accept that B caused A, and since other people have reported problems, rather than bricking, that could be more difficult than originally thought. Unreliability after a patch is one thing, if enough people are having problems then a group-letter will often get the problem solved without having to resort to the courts, but downright destroying hardware? Unless there's evidence of it happening over a large number of mass-produced machines, this could be a tougher case to fight than originally thought.
What Mr. Kennedy needs to do is get witnesses, lots of them, people who have had full functional errors on their PS3 since the update, 1 person saying "Sony bricked my machine" will look dubious, 30 people saying it will swing matters in his favour.
Re: Firmware Update Borks PS3, Man Sues SCEA
30 people saying it is not going to do anything. He would need HUNDREDS of people at a minimum. As long as its within the normally accepted failure rate for a product of this type (which Sony will trot out tons of experts to say) then its well within the assumption of the risk.
He has to prove at a minimum negligence here. He has to show that Sony, in fact, screwed up. The Court is going to take notice of the normal operations of this kind of business and see how often these things just normally happen. There is always failure in the electronics industry. The Court does recognize that, in so many words, "shit happens."
Re: Firmware Update Borks PS3, Man Sues SCEA
Hence a class action suit...
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Re: Firmware Update Borks PS3, Man Sues SCEA
So at most, any plantif in this case is going to come out with thier $150 refunded, and some lawyers are going to make off with millions.
Yay for the US legal system!
Re: Firmware Update Borks PS3, Man Sues SCEA
So basically it's more of "you didn't fix the problem fast enough so I'm going to sue you."
Re: Firmware Update Borks PS3, Man Sues SCEA
The update was over a month ago, so it's not a matter of Sony taking their time. And Sony was generous enough to offer to fix it, for a fee.
When GM did something similar (they had a recall on power steering on several models in the late 90's - the replacement power steering was also defective, but anybody who took advantage of the second recall was then billed for the parts and labor on the first), they were sued for fraud and extortion. A lawsuit they were very quick to settle, I almost got the bluebook value of my car paid out.
Re: Firmware Update Borks PS3, Man Sues SCEA
No, his system is still bricked. He is complaining that the update rendered it useless and the patch did not fix anything.
Re: Firmware Update Borks PS3, Man Sues SCEA
And they charged him $150 bucks.
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He was dead when I got here.
Re: Firmware Update Borks PS3, Man Sues SCEA
"The plaintiff alleges that he purchased a PS3 unit on January 8, 2009 before installing the fatal update (Firmware 3.0) in September of 2009."
The plaintiff can allege what he want, if he bought it in January, and wasn't the kind of moron who throws away receipts for high ticket items, he's under warranty. Unless, of course, he bought it used.
Also, let's keep this tidbit in mind. Sony has already said the firmware isn't what's killing functionality. It COULD just be hardware failure in which case the firmware didn't cause it. But who knows at this point? Will this class action lawsuit get anywhere? Doubtful. Because they have to PROVE that it was the software update that killed the functionality of the device and not general hardware failure. Kinda like how many of 360s updates come with a fresh new wave of RRODs and E74s, the hardware failutre could just as easily been caused by sudden increase in system use rather than the software itself.
And consider this for a moment, all three have had recent widespread clusterfucks last week. So it's not a fanboyism thing unless you REALLY want to watch people pull out Ninty's or MS's clusterfuckery.
Wall of Text Simulation- Insert coin to continue.
Re: Firmware Update Borks PS3, Man Sues SCEA
Sony broke it they should fix it, that is rather simple if anythign they should be able to afford to fix them unlike MS who had up to 30% of its stock failing....
Until lobbying is a hanging offense I choose anarchy! Stop supporting big media and furthering the criminalization of consumers!! http://zippydsmlee.wordpress.com/
Copyright infringement is nothing more than civil disobedience to a bad set of laws. Let's renegotiate them.
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Re: Firmware Update Borks PS3, Man Sues SCEA
So we 360 owners get the RROD that Microsoft admits is their fault and will fix for free while mandatory PS3 updates cause their system to malfunction and they have to pay $150 to repair it.
Who's laughing now.
Re: Firmware Update Borks PS3, Man Sues SCEA
Here we go with the fanboyism...
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http://www.thesupersoldiers.com
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Papa Midnight
Re: Firmware Update Borks PS3, Man Sues SCEA
Re: Firmware Update Borks PS3, Man Sues SCEA
PS3's failure rate falls well within the normal excepted failure rate of any piece of equipment.
The 360's failure rate borders on bringing it under the jurisdiction of state lemon laws regarding culpable negligence on the part of the manufacturer.
Here's something to think about, how much of the 360's sales have been driven by the need of people to purchase MULTIPLE consoles?
How many people do you know who are on their second, third, fourth, fifth 360? I know at least 15 people who have had to replace their 360 AT LEAST twice.
Meanwhile not a single person I know has had to replace a PS3 except by choice (going from fat to slim or in my case getting a used 60GB for the BC).
This guy is going to lost because the law allows for normal, non-negligent, hardware failure. You aren't entitled to free repairs unless you contracted for them in your warranty. The PS3 doesn't have a failure rate anywhere near the 360's or any other "negligent" standard.
To compare the RROD to the YLOD or to really any other console failure is ludicrous. The 360 is so bad that when you buy one you buy it with the EXPECTATION that it will break. The fact that people are actually still buying a console that is BROKEN right out of the gate is a really sad commentary on the idiocy and the ignorance of fanboyism.
Re: Firmware Update Borks PS3, Man Sues SCEA
While I do agree that the PS3 has a very low failure rate, I find it beyond insane that you have to pay Sony to fix your system because they messed it up with their update.
Still love my PS3, but that policy is just flat out wrong.
Re: Firmware Update Borks PS3, Man Sues SCEA
The buyer/participant assumes a nominal amount of inherent risk in all things. Nothing is ever perfect and we cannot hold manufactures necessarily liable for every single thing that goes wrong.
For example; it's quite possible that this guy dropped a new HDD into his PS3. Maybe that had something to do with the firmware bricking his system
Re: Firmware Update Borks PS3, Man Sues SCEA
You are giving a staw-man argument.
The guy is saying his system got messed up because of the company's required update. It would be entirely the fault of Sony and not his if this is indeed the case. If something he did caused the problem with his system, then it is is his fault, but that is not what happened here (according to the accuser anyway)
Re: Firmware Update Borks PS3, Man Sues SCEA
No, it's not a straw man argument. It's not even an argument at all. He gave an example of why it MIGHT NOT be the manufacturers fault.
If your going to use big boy words like "straw man", at least learn what they mean.
Re: Firmware Update Borks PS3, Man Sues SCEA
Actually, what he cited was pretty much a textbook definition of a strawman argument. The irony of your accusation is amusing.
Nowhere is anyone, including Sony, apparently, disputing the facts of the case, namely that a console was rendered unusable by a required firmware update. The fact that some action the user did not take might also lead to the same outcome is a completely useless statement in the current situation.
Re: Firmware Update Borks PS3, Man Sues SCEA
Actually you're quite wrong. I wasn't making an argument at all, I was pointing out an example that, had it occurred in this case, that this would not be the manufacturer's fault.
I was not saying this occurred here or that this guy is at fault. I was pointing out that we simply do not have all the facts. Before someone can make a straw-man argument they have to actually be making an argument. I argue for a living I know what a straw-man argument is. This wasn't one, this was an example.
Back to the situation at hand. 100% the manufacturers fault? That's quite bold statement.
Here's a simple situation, this guy has a 100% fine PS3, no problem. He goes to download the firmware update. Something goes hinky with his internet connection and the update gets corrupted or otherwise messed up. Still the manufacturer's fault?
I'm not saying SONY isn't at fault here. I'm saying that they're at fault IF HE CAN PROVE IT. He's got to prove by a preponderance that nothing else really went wrong here. If SONY can come in (and SONY I'm sure has good lawyers) with a laundry list of things beyond their control that could have caused this in this situation he's going to lose.
That assumes the Court doesn't just say "There is an inherent risk of failure in all merchandise that is assumed by the buyer. We do not and cannot demand absolute perfection, such a thing simply does not exist in human experience."
As for no one disputing the facts of this case? This case isn't even out of the discovery phase yet. You have no idea what the "facts" of this case are yet. Of course Sony isn't disputing, formally, the facts yet, they don't have the information with which to do that at this time.
He filed this suit on October 3, a Saturday, which means formal acceptance of the complaint by the Court likely did not occur until Monday the 5th. Assuming Florida follows something similar to the Federal Rules of Civil Procedure (FRCP) that means that Sony might not even be served with the complaint until 10 business days later (Around October 19th). THEN Sony has 10 days to ANSWER the complaint either admitting, denying or disclaiming the clains made in the Complaint.
Then the parties have to have a "Rule 26(f) Conference" to confer and agree on a Discovery Plan. Only AFTER that occurs do the parties begin the process of evidence and information collection from the other side. I guarantee you the first thing Sony is going to want to have their experts look at is:
This guy's PS3.
Of course he isn't going to admit IN HIS COMPLAINT if he has made some kind of modification, if he did that Sony would simply file and probably win a "Rule 12(6)(b) Motion for Summary Judgment," which means his case ends there.
So of course Sony isn't going to dispute his Complaint yet, they haven't even ANSWERED it yet in any way. Nor would they be in a position to do so since they have not yet received discovery.
Re: Firmware Update Borks PS3, Man Sues SCEA
No, your comment is totally irrelevant, because NOBODY IS SAYING THE USER DID ANYTHING WRONG. Not even Sony. Therefore, making any comments based on an idea that the user fucked his system up is irrelevant, no matter how big of a wall of text you bring in.
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He was dead when I got here.
Re: Firmware Update Borks PS3, Man Sues SCEA
My point is that WE DON'T KNOW anything. All we have is a complaint. Of course no one is saying the user did anything wrong because.
1) He isn't going to admit to that in his complaint because his case ends right there
2) Sony hasn't answered the complaint yet so we have no idea what their theory of the case is going to be
3) Sony has yet to submit interrogatories and requests for discovery which are going to include asking whether the user has made any modifications to his system, whether the system has suffered any damage or rough treatment, whether the user has previously downloaded firmware updates with no problem. Sony is going to want to examine the PS3 to make sure no modification has been made.
Sony has NOT admitted that this user did not do anything wrong or change the system in anyway, they haven't said ANYTHING in terms of a theory of the case or defense yet.
You coming out and saying "no one is saying..." is clouding the issue because Sony have not yet responded in any way.
My entire point is that this is not as clear-cut a case as you want it to be. There are many theories of the case and defenses that would result in a loss for the plaintiff.
I have made NO ARGUMENT that the plaintiff actually did something wrong. I have merely pointed out that simply the plaintiff saying "Firmware broke it" is not dispositive, there are many alternative explanations that COULD have happened here.
No plaintiff is going to admit to modifying the product in a complaint like this because THAT WILL END THE CASE right there. So you shouldn't expect to see such an admission.
You are clearly under the impression that because the plaintiff didn't admit to it that he didn't do it and the fact that Sony hasn't alleged he did constitutes acceptance of that claim.
Nothing could be further from the truth. No plaintiff will admit to doing that in a complaint and Sony hasn't alleged differently because they haven't responded in ANY WAY yet.
Again, I am not, nor have I ever said "I think plaintiff did this..." I'm just saying that simply because a system breaks after a firmware update does not mean the firmware update caused the failure. Even if it did, unless Sony is subject to strict liability, the plaintiff will have to at least show some sort of negligence on Sony's part.
Simply because a few systems fail DOES NOT mean negligence on the part of the manufacturer. The law allows for a certain amount of error in all things (except strict liability situations). Simply saying "The manufacturer did something that broke my console..." even if you DO prove it does not automatically equal civil liability.
You might not want to but at least READ my "walls of text" before firing off a shoot from the hip response that clearly demonstrates you either didn't read what I wrote, didn't read it carefully, or simply chose to ignore what I said because you don't care about actual discussion but merely want to rant.
Re: Firmware Update Borks PS3, Man Sues SCEA
When it's caused by a firmware update? It's 100% the manufacturer's fault.
Re: Firmware Update Borks PS3, Man Sues SCEA
So if he was messing around, trying to get homebrew apps to work, or even worse maybe had a chip in there trying to circumvent the copy protections, it would still be "100% the manufacturer's fault"?
No, there are always other posibilities.
Re: Firmware Update Borks PS3, Man Sues SCEA
They never said anything about that. He said he installed the update because sony required it. It then bricked his system.
Read the story.
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He was dead when I got here.
Re: Firmware Update Borks PS3, Man Sues SCEA
I am, if only because your statement is rather amusing. Seems like all three consoles arn't fairing very well. Makes one wonder if the companies behind them will actually learn something from all this crap.
Re: Firmware Update Borks PS3, Man Sues SCEA
I own a pc too. I was just bringing it up because of the irony. Not for a fanboy war.
Re: Firmware Update Borks PS3, Man Sues SCEA
Me, I use a PC and neither the 360 or PS3 is worth owning unless you like expensive paperweights.
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I LIKE the fence. I get 2 groups to laugh at then.
Re: Firmware Update Borks PS3, Man Sues SCEA
Well there are benefits to getting a console. Like my xbox 360 is older than my pc but I don't have to have it overhauled and/or replaced to play the latest games like I will have to do with my pc very soon.
Re: Firmware Update Borks PS3, Man Sues SCEA
totally agree. im mostky pc player as well and i only use consoles for exclusives. when a console fails you gotta send it back to the company but if a pc malfunctions it can be fixed by the user with out worrying about warrantees.
Re: Firmware Update Borks PS3, Man Sues SCEA
None of the exclusives are worth it either.
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I LIKE the fence. I get 2 groups to laugh at then.
Re: Firmware Update Borks PS3, Man Sues SCEA
How would you know?
Re: Firmware Update Borks PS3, Man Sues SCEA
"Lets Play" videos.
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I LIKE the fence. I get 2 groups to laugh at then.
Re: Firmware Update Borks PS3, Man Sues SCEA
I enjoy quite a bit of the Sony exclusives, but some are utter trash.
If you want them, then get the system, if not, then don't.
Re: Firmware Update Borks PS3, Man Sues SCEA
Re: Firmware Update Borks PS3, Man Sues SCEA
Or you could get a Wii, and not worry about crashes at all!
(Sorry! I just had to throw that one out there! Have fun bashing it!)
Re: Firmware Update Borks PS3, Man Sues SCEA
Seems reasonable to me.
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I LIKE the fence. I get 2 groups to laugh at then.