ECA Statement

December 2, 2009 -

The Entertainment Consumers Association (ECA) has issued a statement in response to an article posted on the Consumerist blog today, which alleged that canceling membership in the organization was difficult and overcomplicated.

GamePolitics is a publication of the ECA.

The response, from the President of the ECA, Hal Halpin, is unedited and after the jump:

 

We were disheartened to read some of the coverage and comments related to complaints regarding our member cancellation policies this morning. The issue seems to have begun following a guest article that I penned a few months ago, where I highlighted the various policy issues that gamers should be aware of – from Net Neutrality and Universal Broadband to Digital Rights Management (DRM) and End User License Agreements (EULAs). I concluded the piece by providing those who had taken the time to diligently read the article with a coupon code, encouraging them to sign up for a free trial membership… the logic being that we’d like to have readers who care about the issues among our ranks. For about four weeks following the publishing, we had a small bump in new member acquisition, but they were not coming from the article, unfortunately. These new members were coming from websites and forums that were solely promoting the coupon code, sans important reading.

Within a relatively short period of time, some of the new members found an exploit in one of our partners’ promotional codes and spread the word. The partner tried to resolve the situation, during which time we removed any references to the program, but ultimately it was decided that the offer be terminated. We advised members as soon as we were aware and reassured them that we were working on additional offers with new partners. We updated our website during the same timeframe in a long planned for Content Management System upgrade and an inactive back-end feature became visible, which looked to give some members the option to opt-out of the association. We were alerted to the error and removed the non-functioning feature immediately. Because it was viewable and then removed, those same few members became concerned that it was a feature that had been live all along and was suddenly removed. We then attempted to explain the situation and allay their concerns.

There were then concerns about the auto-renew structure of our payment system and business model related to that same function. We explained that we are working on ramping up infrastructure to become more automated going forward, but due to a small but active number of members who were repeatedly joining, leaving and re-joining the organization – in an effort to exploit our member benefits and unduly take advantage of our partners’ generous offers – we would require a mailed letter, as per our membership agreement. Needless to say, that incensed the exploiters who then contacted the Better Business Bureau (BBB) and their personal banks to report that we attained their membership under fraudulent conditions, in effect committing fraud themselves. Upon investigating the opened investigations, the respective banks and BBB all found ECA to be soundly reputable. We understand that several of the banks have since opened fraud investigations into their customers and that they take such matters very seriously.

Over the past few years, membership in the ECA has grown substantially, the primary reason for which is directly attributable to the important work done by the association, partnerships formed with coalitions, parallel trade associations and corporations, all eager to help defend the rights of game consumers. We have added many valuable benefits for members including discounts on games-related goods and services, purchases and rentals and a whole host of additional affinity benefits. We have several retail partners who offer significant promotions and several more, which are in the process of being finalized. It is important to note that the number of members who were/are involved in this unfortunate issue is very small and not representative of the organization as a whole. We sincerely thank the dedicated ECA members and the gaming community for their understanding and support on this matter and we look forward to continuing to grow the organization to suit the needs of the consumers.

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Comments

Re: ECA Statement

Before typing my response, but after hitting reply, I did a quick fact check to make sure GP was indeed the former EIC of ECA Today.  That's what took the extra minute or two.

 

Andrew Eisen

Re: ECA Statement

Dennis left? When did this happen?

Re: ECA Statement

Sept. 14

 

Andrew Eisen

Re: ECA Statement

"which alleged that canceling membership in the organization was difficult and overcomplicated."

No, sorry this is not alleged like it's past or is nothing. This is a problem and is growing.

The problem is the ECA made an offer with Amazon and other sites for gaming discounts and then they pulled those discounts and when people started canceling in amass they then removed the auto removal on their site and the option to phone in to cancel.

I am surprised Game Politics has posted this, some of Hal’s postings in the forum have been deleted and some elitist comments have been posted. This is just a nail in the coffin for members and those thinking of joining the ECA and the actions and response of the ECA and undeniably stupid. Just go to the ECA and see the responses given by the Administers and Moderators.

Would you really trust your billing information and information with a forum Nazi like that? Seriously, someone is going to take the heat and get fired this is not just on the Consumerist this story is everywhere and is growing and there might be an investigation with one or more Attorney Generals.

The ECA is now throwing their Mandatory Arbitration clause around and not to mention to cancel they claim they still have the right to bill you as you mail in your cancellation request snail mail and if it isn’t correctly understand then the cancellation is refused.

This sadly will get more attention then GameFAQs involved in covering up pedophile members and also a member who burned down a church “For the lulz” If any story needs to be reported it's that but as well as this but man this is what happens when Forum Admin Nazi's gain control of your credit card.

Re: ECA Statement

Ya its a shame the ECA was already on shakey grounds due to thier clsoe ties with the indutry and now they jsut seem like another indutry based enitity that wants to keep itself going by making it hard to cancel. 

 

It wwas easiy for me to cancel since I lost my Ccard and had to get it repalced...that and I am broke all the time :P

 

edit

It's also nice to see GP not comment on this...so much for having witt when they do not let you use it....


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