ESRB Blind to BCC Email Option (Update)

July 13, 2010 -

Upset with Blizzard’s temporary implementation of a Real ID system on its official forums, which meant users would have to utilize their real names in order to post, around one thousand users complained to the Entertainment Software Ratings Board (ESRB).

The ESRB promptly responded to those who complained via an email, but, according to WOW.com, sent an electronic communication with all the complainer’s email addresses fully visible in the “to” section of the message, neglecting to use the BCC or blind email option.

The email to those who complained thanked them for contacting the ESRB, noted that Blizzard had reversed the policy and offered:

ESRB, through its Privacy Online program, helps companies develop practices to safeguard users' personal information online while still providing a safe and enjoyable video game experience for all. We appreciate your taking the time to contact us with your concerns, and please feel free to direct any future inquiries you may have regarding online privacy to our attention.

Update: In response to an inquiry, an ESRB spokesperson told GP that the flub was the result of an "an unfortunate error” by an employee. The spokesperson added:

In our effort to respond quickly to the thousands of gamers who wrote to the ESRB, we inadvertently revealed a limited number of recipients' e-mail addresses in our reply. This was both unfortunate and regrettable, and for that we sincerely apologize to all those who were affected.  They deserve to trust that their information will be handled with the same confidentiality, care and respect that we require of companies that display our Privacy Online seal.

 

We take this issue seriously and are doing everything we can to ensure it does not happen again in the future.


Comments

Re: ESRB Blind to BCC Email Option (Update)

'...please feel free to direct any future inquiries you may have regarding online privacy to our attention.'

Intentional or not, that's just hilarious...

Re: ESRB Blind to BCC Email Option (Update)

 

I have to laugh at the irony; responding to anonymity complaints by leaking email addresses. 

Re: ESRB Blind to BCC Email Option (Update)

Oh, for FFS, it's their website, they can do what they want. Except for the fact that I believe in anonymity on the Internet for the sake of protecting free speech, I say it's just a forum and you have the option of not posting. Sure, tell Blizzard what you think, protest, whatever, but taking it to a third party like the ESRB? Ridiculous.

Re: ESRB Blind to BCC Email Option (Update)

Only as long as you can contact Blizzard in other ways for Tech Support, of course. Otherwise it's not an option. And for a commercial product that would be a severe act.

Re: ESRB Blind to BCC Email Option (Update)

Any serious issue I've had with a blizzard product was handled by email or phone. Trying to get tech support through a forum is like walking into a crowded room and asking for game reviews, all you get is a bunch of unintelligible noise.

Re: ESRB Blind to BCC Email Option (Update)

The issue is that Blizzard's forums have ESRB's privacy certification.  The people complaining to the ESRB felt that the Real ID terms were a violation of that certification and the ESRB should revoke it.

Per Ars: the ESRB responded that privacy and anonymity aren't the same thing, and that Real ID passed their standards for the exact reasons that you say: the terms were spelled out clearly and were opt-in.

Giving up a bunch of people's E-Mail addresses without warning them, on the other hand, is not; ESRB screwed up on this one.

 
Forgot your password?
Username :
Password :

Poll

Best decade for video games?:

Shout box

You're not permitted to post shouts.
ZippyDSMleeother keyboards work but my keyboard will not work on it works on all the laptops tho...03/27/2015 - 11:22pm
ZippyDSMleeComp crashed acouple days ago and ate my keybaord drivers worse yet it's mislabel the drivers or hardware ID or soemthing and can not install the right drivers even manually it gives errors... going to try another restore point....03/27/2015 - 11:18pm
PHX Corphttp://ps4daily.com/2015/03/ps4-update-bricks-gamers-console-sony-wants-150-to-fix-it/ New PS4 update bricks gamers’ console, Sony wants $150 to fix it03/27/2015 - 11:11pm
MaskedPixelantehttp://www.newsarama.com/23947-axel-alonso-says-x-men-will-have-new-world-post-secret-wars.html Marvel gives 20th Century Fox the finger, takes their ball and segregates the mutant population in their own universe. According to rumors at least.03/27/2015 - 10:21pm
Papa MidnightSure thing!03/27/2015 - 9:00pm
Andrew EisenPM - Thanks, I've updated the story.03/27/2015 - 8:59pm
Papa Midnighthttp://arstechnica.com/tech-policy/2015/03/13-year-old-minecraft-player-confesses-to-swatting-police-say/03/27/2015 - 8:38pm
Andrew EisenThat would mean either Nintendo's next home console will be out by next year or the next Zelda game is suffering a two year delay. Both extraordinarily unlikely.03/27/2015 - 8:34pm
Matthew Wilsonsome people are thinking we might have a Twilight Princess situation on our hands, what do you guys think?03/27/2015 - 8:01pm
MechaCrashMiyamoto once said "a delayed game is eventually good, a bad game is bad forever." While this can be taken to excess, it is good that Nintendo remembers it.03/27/2015 - 7:44pm
MaskedPixelanteYay for it not being a buggy mess like AC Unity. Boo that it got delayed til November 2016.03/27/2015 - 7:07pm
Andrew EisenAgreed. Considering we've seen nothing of the game (and those who did see it last E3, said it was super duper early) I would be quite surprised to see it this year.03/27/2015 - 5:28pm
Matthew WilsonI am sure star fox is 2016 too.03/27/2015 - 5:14pm
ZippyDSMleeThe primary reasons I would get a Nintendo system is Zelda and Metroid, Metroid prime collection was beyond words awesome even if 3 was the weakest one. I played TWP on the emulator I have Skyward Sword but like TWP I been putting it off…. LOL03/27/2015 - 5:14pm
Daniel LewisI actually thought star fox would be the game to be delayed,hopefully that isn't as well!03/27/2015 - 5:13pm
Daniel Lewiswoah post shared at the same time matthew,you just beat me!03/27/2015 - 5:11pm
Daniel LewisZelda wii u delayed until 2016 https://www.youtube.com/watch?t=67&v=C6Pzdl1wdUM03/27/2015 - 5:10pm
Matthew Wilsonhttps://www.facebook.com/video.php?v=866919960035802&permPage=1 Who did not see this coming?03/27/2015 - 5:09pm
ZippyDSMleehttp://www.huffingtonpost.com/2015/03/27/kleiner-perkins-verdict_n_6958164.html03/27/2015 - 5:07pm
MechaTama31I am always mysitfied when Cowboy Bebop is held up as an example of a good dub. Is it because it merely makes you want to cover your ears, rather than want to jam red-hot pokers into them?03/27/2015 - 5:04pm
 

Be Heard - Contact Your Politician