ESRB Blind to BCC Email Option (Update)

July 13, 2010 -

Upset with Blizzard’s temporary implementation of a Real ID system on its official forums, which meant users would have to utilize their real names in order to post, around one thousand users complained to the Entertainment Software Ratings Board (ESRB).

The ESRB promptly responded to those who complained via an email, but, according to WOW.com, sent an electronic communication with all the complainer’s email addresses fully visible in the “to” section of the message, neglecting to use the BCC or blind email option.

The email to those who complained thanked them for contacting the ESRB, noted that Blizzard had reversed the policy and offered:

ESRB, through its Privacy Online program, helps companies develop practices to safeguard users' personal information online while still providing a safe and enjoyable video game experience for all. We appreciate your taking the time to contact us with your concerns, and please feel free to direct any future inquiries you may have regarding online privacy to our attention.

Update: In response to an inquiry, an ESRB spokesperson told GP that the flub was the result of an "an unfortunate error” by an employee. The spokesperson added:

In our effort to respond quickly to the thousands of gamers who wrote to the ESRB, we inadvertently revealed a limited number of recipients' e-mail addresses in our reply. This was both unfortunate and regrettable, and for that we sincerely apologize to all those who were affected.  They deserve to trust that their information will be handled with the same confidentiality, care and respect that we require of companies that display our Privacy Online seal.

 

We take this issue seriously and are doing everything we can to ensure it does not happen again in the future.


Comments

Re: ESRB Blind to BCC Email Option (Update)

'...please feel free to direct any future inquiries you may have regarding online privacy to our attention.'

Intentional or not, that's just hilarious...

Re: ESRB Blind to BCC Email Option (Update)

 

I have to laugh at the irony; responding to anonymity complaints by leaking email addresses. 

Re: ESRB Blind to BCC Email Option (Update)

Oh, for FFS, it's their website, they can do what they want. Except for the fact that I believe in anonymity on the Internet for the sake of protecting free speech, I say it's just a forum and you have the option of not posting. Sure, tell Blizzard what you think, protest, whatever, but taking it to a third party like the ESRB? Ridiculous.

Re: ESRB Blind to BCC Email Option (Update)

Only as long as you can contact Blizzard in other ways for Tech Support, of course. Otherwise it's not an option. And for a commercial product that would be a severe act.

Re: ESRB Blind to BCC Email Option (Update)

Any serious issue I've had with a blizzard product was handled by email or phone. Trying to get tech support through a forum is like walking into a crowded room and asking for game reviews, all you get is a bunch of unintelligible noise.

Re: ESRB Blind to BCC Email Option (Update)

The issue is that Blizzard's forums have ESRB's privacy certification.  The people complaining to the ESRB felt that the Real ID terms were a violation of that certification and the ESRB should revoke it.

Per Ars: the ESRB responded that privacy and anonymity aren't the same thing, and that Real ID passed their standards for the exact reasons that you say: the terms were spelled out clearly and were opt-in.

Giving up a bunch of people's E-Mail addresses without warning them, on the other hand, is not; ESRB screwed up on this one.

 
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TechnogeekI'll be honest. I mostly just wanted an excuse to use that line.07/02/2015 - 1:13pm
Andrew EisenIt's long scrolled out of the Shout box so here's the article in question if anyone wants to read it: http://www.wired.com/2015/06/rape-scenes/07/02/2015 - 1:05pm
Andrew EisenOh come now, I don't believe Goth said the Wired author shouldn't be allowed to say what he claims she said.07/02/2015 - 1:04pm
TechnogeekWhich really makes it seem like Goth_Skunk's complaints are nothing more than...(•_•) (-•_•)>⌐■-■ (⌐■_■)...crocodile tears.07/02/2015 - 12:22pm
TechnogeekYou know, despite often as I've seen Gators conflate criticism and censorship, it's still kind of ridiculous to see "YOU SHOULDN'T BE ALLOWED TO SAY THAT" as a response to "you probably shouldn't say that unless you can do it well".07/02/2015 - 12:22pm
Andrew EisenI get the feeling Nintendo suspected the same thing would happen with the Wii U.07/02/2015 - 12:16pm
Andrew EisenMecha - Yeah, pretty much the only way you're getting away with a console that's a full technological generation behind is if it become's a full-blown pop-culture phenomenon like the Wii.07/02/2015 - 12:16pm
Infophile(cont'd) That's basically what the article is saying about rape. If you don't know enough about it to handle it well, it's a bad idea to do it, as you'll probably do it poorly.07/02/2015 - 12:06pm
Infophile@Goth, EZK: For example, I could very well try to write a book about the difficulties of living with Fibromyalgia. No one would stop me. However, since I don't know a thing about living with fibromyalgia, writing a book about it would be a very bad idea.07/02/2015 - 12:05pm
MechaCrashI just hope they realize that part of the problem with the Wii U was its relative lack of power. You can still make good games with what the Wii U has, but third parties won't want to deal with it when they can target the more popular PS4/XB1.07/02/2015 - 10:59am
Andrew EisenReplace "NX" with "QOL" and I'd buy it as potentially true.07/02/2015 - 10:51am
Andrew EisenNintendo to start manufacturing NX in October to target a July 2016 launch with 20 million consoles shipped the first year. Sure... http://www.digitimes.com/news/a20150702PD204.html07/02/2015 - 10:47am
james_fudgeLet's avoid name calling in the shoutbox07/02/2015 - 8:55am
E. Zachary KnightThe Daily WTF has a nice run down of some of the impact to software that the US Supreme Court ruling on gay marriage has. http://thedailywtf.com/articles/i-m-not-married-to-the-idea07/02/2015 - 7:45am
MechaCrashGee, how did people ever get the idea Gaters are morons who argue in bad faith? It's such a mystery.07/02/2015 - 7:03am
E. Zachary KnightGoth, again, no one is saying that we shouldn't be writig uncomfortable subject matter. What people are saying is that chances are you are going to write it poorly so it would be better to not have done it at all.07/02/2015 - 7:00am
Goth_Skunkdiscussed or portrayed in an expressive medium. Such an opinion only serves to stifle discussion. And as I said before, the only thing not worth talking about is what shouldn't be talked about.07/02/2015 - 6:50am
Goth_Skunk@Info: The same reason why I would entertain the notion that the Wired article writer could be right: Curiosity. Except in this case, I'm not curious at all. I'm not interested in hearing anyone's opinion on why uncomfortable subject matter shouldn't be07/02/2015 - 6:49am
IvresseI think the problem with the Batmobile is that they made it a core aspect of the game that you have to do continuously. If it was basically a couple of side games that were needed for secret stuff or a couple of times in the main game, it would be fine.07/02/2015 - 5:38am
Infophile@Goth: If you're not willing to entertain the idea you might be wrong, fine. That's your right. But why should anyone else entertain the idea that you might be right? If they go by the same logic, they already know you're wrong, so why listen to you?07/02/2015 - 3:53am
 

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