Banned MW2 Account Holders on Steam Get Left 4 Dead 2 and an Apology

July 27, 2010 -

If you were one of the many Modern Warfare 2 players on Steam who received an erroneous message that you were using a cheat and were suddenly banned, then you will be happy to hear that you are now entitled to a free copy of Left 4 Dead 2. The erroneously banned accounts, the result of a glitch related to Valve's Punk Buster anti-cheating software, have been made whole again and company president Gabe Newell has sent an apology letter to all of those affected.

In that apology letter, Newell told the 12,000 some-odd banned account holders that it was Valve's mistake and the he was sorry for the frustration it caused players. He went on to explain what happened on Valve's end to cause this error in the first place:

"The problem was that Steam would fail a signature check between the disk version of a DLL and a latent memory version," he said. "This was caused by a combination of conditions occurring while Steam was updating the disk image of a game."

Newell also clarified that the error wasn't something restricted to Modern Warfare 2, and that Steam is setup in a way that allows Valve to identify and reverse erroneous bans.

In closing he told account holders affected by the bans that - if they didn't already own it - they were entitled to a free copy of Left 4 Dead 2 via Steam. Culpability aside, it was nice of Valve to admit its mistake and offer a small bit of compensation to those that suffered a ban.

Source: Ars Technica

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Re: Banned MW2 Account Holders on Steam Get Left 4 Dead 2 ...

Bit of a correction to your story: PunkBuster is neither written nor owned by Valve. Even Balance is the name of the company behind that bit of coding. What Valve uses (and what, based off my attempts at research, is what got tripped up in MW2) is its own in-house method called VAC, or Valve Anti-Cheat.

Re: Banned MW2 Account Holders on Steam Get Left 4 Dead 2 ...

Ahhhh DRM, making friends wherever it's implemented.

At least Valve/Steam here acts responsibly. Well done Valve, at least you realize that you have incovienenced your customer and are applying proper restitution in the form of a free Valve game.

Now just imagine if this were Ubisoft? There would be no free game and somehow they would tell you its your own fault. Knowing Ubi there might have even been a rootkit.

Re: Banned MW2 Account Holders on Steam Get Left 4 Dead 2 ...

 This was a problem with the anti cheat software, not DRM.

Re: Banned MW2 Account Holders on Steam Get Left 4 Dead 2 ...

While I despise most things Ubisoft has done lately, they did, if memory serves, give free copies of Assassin's Creed 2 and AC2 DLC to people who had issues with their misguided always online scheme. Of course, it's like selling you a turd that doesn't work, then giving you polishing equipment as restitution.

Re: Banned MW2 Account Holders on Steam Get Left 4 Dead 2 ...

You are correct of course, and you are again right that Ubi thanked you with more DRM of the same ilk in those games they offered. Well spoken.

Re: Banned MW2 Account Holders on Steam Get Left 4 Dead 2 ...

This type of PR will probably pay for itself pretty quickly.  The strange thing about customers with a positive view of a service.. they tend to spend money on it and tell others that they had a good experince.

Re: Banned MW2 Account Holders on Steam Get Left 4 Dead 2 ...

Now THAT'S service.

 
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Matthew Wilson@matt well it got refunds before steam, and has better customer service07/06/2015 - 5:50pm
MattsworknameOrigin is getting better, but its still miles out from being on Steams level.07/06/2015 - 5:27pm
PHX Corphttp://www.reddit.com/r/gaming/comments/3bvzy7/as_a_former_developer_theres_a_lot_of_things_i/ Reddit Games: As a former developer, there's a lot of things I wish gamers knew. Here are some of those things...07/06/2015 - 10:52am
james_fudgeI play all of my games there!07/06/2015 - 10:36am
Andrew EisenHey, have you heard of Origin? It's pretty sweet!07/06/2015 - 10:26am
MattsworknameNot sure if your being sarcastic, or if you joined up with EA's marketing department07/06/2015 - 4:01am
Andrew EisenI don't know, maybe a heaping, helping of DRM is the panacea for all that ails Konami.07/06/2015 - 1:24am
MattsworknameThe only thing thats gonna save them andrew , is walking back all the stupid they have been doing lately. At this point , ithink they did to much damage to there brand to survive07/06/2015 - 12:42am
PHX Corphad there been a sonic 4 episode 3, I would Buy it on Steam, Xbox 360 and PS3 right away07/05/2015 - 10:10pm
Andrew EisenWell, what if Konami released MGS 5 with a mandatory $60 plastic peripheral? Do you think that would help?07/05/2015 - 8:09pm
MattsworknameI dont think so, I think that between the lose of iga, kojima, and so forth, i think MGS 5 will be less succesfull then they think, and tha will spell there end.07/05/2015 - 7:08pm
Andrew EisenI'm sure the Metal Gear micro-transactions will keep 'em afloat!07/05/2015 - 6:58pm
MattsworknameKonami is dying, slowly, surely, inevitably. Capcom is in the same situation, and I think that if they don't get there respective acts together, there going to pull a thq and sell off all there IP.07/05/2015 - 6:51pm
Andrew EisenHowever, if you have a gaming PC and like PC gaming, the Wii U is arguably the best console you could get (unless you just don't care for Nintendo's games, of course).07/05/2015 - 6:07pm
Andrew EisenAnyway, if the Wii U is your only gaming platform, yeah, you're missing out on a ton of great stuff.07/05/2015 - 6:06pm
Andrew EisenMatthew is referring to my latest video, if anyone's wondering. https://www.youtube.com/watch?v=FkuL1UVHYJA07/05/2015 - 6:00pm
Matthew Wilson@AE the wiiu may have the best exclusives among consoles, but lack of third party support kills it. now if we want to play the exclusives game, the pc wins, not just in numbers,but some of the best games I have played.07/05/2015 - 5:53pm
Andrew EisenPic of the pack with measurements: https://twitter.com/paulfeig/status/61768231705475481607/05/2015 - 5:38pm
Andrew EisenThis is really cool to see. Ghostbusters director helping out cosplayers with prop pics. Here's the thrower with measurements: https://twitter.com/paulfeig/status/61735089365938995307/05/2015 - 5:37pm
Matthew Wilsonhttps://www.youtube.com/watch?v=2lMLRIwiB_c a very interesting video. by Unseen64 Tamaki. the video covers how project hammer fell apart.07/05/2015 - 3:43pm
 

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