Banned MW2 Account Holders on Steam Get Left 4 Dead 2 and an Apology

July 27, 2010 -

If you were one of the many Modern Warfare 2 players on Steam who received an erroneous message that you were using a cheat and were suddenly banned, then you will be happy to hear that you are now entitled to a free copy of Left 4 Dead 2. The erroneously banned accounts, the result of a glitch related to Valve's Punk Buster anti-cheating software, have been made whole again and company president Gabe Newell has sent an apology letter to all of those affected.

In that apology letter, Newell told the 12,000 some-odd banned account holders that it was Valve's mistake and the he was sorry for the frustration it caused players. He went on to explain what happened on Valve's end to cause this error in the first place:

"The problem was that Steam would fail a signature check between the disk version of a DLL and a latent memory version," he said. "This was caused by a combination of conditions occurring while Steam was updating the disk image of a game."

Newell also clarified that the error wasn't something restricted to Modern Warfare 2, and that Steam is setup in a way that allows Valve to identify and reverse erroneous bans.

In closing he told account holders affected by the bans that - if they didn't already own it - they were entitled to a free copy of Left 4 Dead 2 via Steam. Culpability aside, it was nice of Valve to admit its mistake and offer a small bit of compensation to those that suffered a ban.

Source: Ars Technica

Posted in

Comments

Re: Banned MW2 Account Holders on Steam Get Left 4 Dead 2 ...

Bit of a correction to your story: PunkBuster is neither written nor owned by Valve. Even Balance is the name of the company behind that bit of coding. What Valve uses (and what, based off my attempts at research, is what got tripped up in MW2) is its own in-house method called VAC, or Valve Anti-Cheat.

Re: Banned MW2 Account Holders on Steam Get Left 4 Dead 2 ...

Ahhhh DRM, making friends wherever it's implemented.

At least Valve/Steam here acts responsibly. Well done Valve, at least you realize that you have incovienenced your customer and are applying proper restitution in the form of a free Valve game.

Now just imagine if this were Ubisoft? There would be no free game and somehow they would tell you its your own fault. Knowing Ubi there might have even been a rootkit.

Re: Banned MW2 Account Holders on Steam Get Left 4 Dead 2 ...

 This was a problem with the anti cheat software, not DRM.

Re: Banned MW2 Account Holders on Steam Get Left 4 Dead 2 ...

While I despise most things Ubisoft has done lately, they did, if memory serves, give free copies of Assassin's Creed 2 and AC2 DLC to people who had issues with their misguided always online scheme. Of course, it's like selling you a turd that doesn't work, then giving you polishing equipment as restitution.

Re: Banned MW2 Account Holders on Steam Get Left 4 Dead 2 ...

You are correct of course, and you are again right that Ubi thanked you with more DRM of the same ilk in those games they offered. Well spoken.

Re: Banned MW2 Account Holders on Steam Get Left 4 Dead 2 ...

This type of PR will probably pay for itself pretty quickly.  The strange thing about customers with a positive view of a service.. they tend to spend money on it and tell others that they had a good experince.

Re: Banned MW2 Account Holders on Steam Get Left 4 Dead 2 ...

Now THAT'S service.

 
Forgot your password?
Username :
Password :

Poll

Whose next half decade of superhero films are you most looking forward to?:

Shout box

You're not permitted to post shouts.
ZippyDSMleeConster:Some PSP games are 10-20$, you can buy a few then rip them yourself or find an ISO. The emu is PPSSPP.I'm I the only one that hates crisis core?10/31/2014 - 11:28am
ConsterZippy: uh, thanks? Don't know any PSP games, though.10/31/2014 - 10:10am
ZippyDSMleehttp://arstechnica.com/business/2014/10/fcc-reportedly-close-to-reclassifying-isps-as-common-carriers/10/31/2014 - 9:44am
ZippyDSMleesomewhat ammuseing, http://www.ultimate-guitar.com/news/general_music_news/metallica_ask_fans_for_help_with_two_new_reissues.html10/31/2014 - 9:25am
Neo_DrKefkaAnyone remember that portrait from Resident Evil 1 in the gallery about a Middle Aged man full of worries? Anyone know the name of that portrait?10/31/2014 - 12:45am
MechaTama31Yeah, don't see myself getting a Vita or a PSTV...10/31/2014 - 12:04am
E. Zachary KnightWatch Ultron ruin all your Disney childhood memories in this How The Ultron Teaser Should Have Ended. https://www.youtube.com/watch?v=ra1sBRLRFtc10/30/2014 - 9:23pm
ZippyDSMleeConster:they finally made a working worth while PSP emulator.10/30/2014 - 8:10pm
quiknkoldMechatama31, you can get VC2 on the Vita and Vita TV. you have to buy it through PSN on PS3 and transfer it to vita and then playstation tv. I have it on my PS TV and it works10/30/2014 - 7:15pm
MechaTama31I loved Valkyria Chronicles. Still super cheesed off that the sequels were PSP-only... :/10/30/2014 - 6:57pm
ConsterI played Steamworld Dig on the 3DS, and it's pretty fun.10/30/2014 - 6:51pm
Matthew WilsonRECOMMENDED: OS: Windows 7 Processor: Intel Core2 Duo @ 2.8GHz (or equivalent) Memory: 3 GB RAM Graphics: NVIDIA GeForce GTX 280 (or equivalent) Hard Drive: 25 GB available space10/30/2014 - 5:49pm
Matthew Wilsonhere hare the system requirements. make of ithem what you will. MINIMUM: OS: Windows Vista/Windows 7 Processor: Intel Core2 Duo @ 2.0GHz (or equivalent) Memory: 2 GB RAM Graphics: NVIDIA GeForce GTS 240 (or equivalent) Hard Drive: 25 GB available spa10/30/2014 - 5:48pm
Andrew EisenStill a game I really want to play. Hope it's a solid port.10/30/2014 - 5:42pm
Matthew WilsonValkyria Chronicles pc port needs 25ggb. not bad exept this game came out in 08 on the ps3.10/30/2014 - 4:56pm
james_fudgeEZK: my sarcasm senses are tingling ;)10/30/2014 - 4:21pm
Andrew EisenIf it's any consolation, Xbox owners, Wii U owners don't get the game at all. And if we did, we'd probably never get the DLC.10/30/2014 - 4:19pm
MaskedPixelantehttp://kotaku.com/destinys-new-dlc-kinda-screws-over-xbox-players-1652294153 Sucks when the shoe's on the other foot, huh.10/30/2014 - 4:12pm
E. Zachary KnightSo a vocational school in Oklahoma is being evacuated because someone found a briefcase in the bathroom. Imagine that. A briefcase ina school. That's unpossible.10/30/2014 - 3:33pm
prh99Also, Nintendo wants to watch you sleep..for Science! (*in best Cave Johnson voice) http://arstechnica.com/gaming/2014/10/nintendo-wants-to-watch-you-sleep-for-science/10/30/2014 - 2:47pm
 

Be Heard - Contact Your Politician