Banned MW2 Account Holders on Steam Get Left 4 Dead 2 and an Apology

July 27, 2010 -

If you were one of the many Modern Warfare 2 players on Steam who received an erroneous message that you were using a cheat and were suddenly banned, then you will be happy to hear that you are now entitled to a free copy of Left 4 Dead 2. The erroneously banned accounts, the result of a glitch related to Valve's Punk Buster anti-cheating software, have been made whole again and company president Gabe Newell has sent an apology letter to all of those affected.

In that apology letter, Newell told the 12,000 some-odd banned account holders that it was Valve's mistake and the he was sorry for the frustration it caused players. He went on to explain what happened on Valve's end to cause this error in the first place:

"The problem was that Steam would fail a signature check between the disk version of a DLL and a latent memory version," he said. "This was caused by a combination of conditions occurring while Steam was updating the disk image of a game."

Newell also clarified that the error wasn't something restricted to Modern Warfare 2, and that Steam is setup in a way that allows Valve to identify and reverse erroneous bans.

In closing he told account holders affected by the bans that - if they didn't already own it - they were entitled to a free copy of Left 4 Dead 2 via Steam. Culpability aside, it was nice of Valve to admit its mistake and offer a small bit of compensation to those that suffered a ban.

Source: Ars Technica

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Comments

Re: Banned MW2 Account Holders on Steam Get Left 4 Dead 2 ...

Bit of a correction to your story: PunkBuster is neither written nor owned by Valve. Even Balance is the name of the company behind that bit of coding. What Valve uses (and what, based off my attempts at research, is what got tripped up in MW2) is its own in-house method called VAC, or Valve Anti-Cheat.

Re: Banned MW2 Account Holders on Steam Get Left 4 Dead 2 ...

Ahhhh DRM, making friends wherever it's implemented.

At least Valve/Steam here acts responsibly. Well done Valve, at least you realize that you have incovienenced your customer and are applying proper restitution in the form of a free Valve game.

Now just imagine if this were Ubisoft? There would be no free game and somehow they would tell you its your own fault. Knowing Ubi there might have even been a rootkit.

Re: Banned MW2 Account Holders on Steam Get Left 4 Dead 2 ...

 This was a problem with the anti cheat software, not DRM.

Re: Banned MW2 Account Holders on Steam Get Left 4 Dead 2 ...

While I despise most things Ubisoft has done lately, they did, if memory serves, give free copies of Assassin's Creed 2 and AC2 DLC to people who had issues with their misguided always online scheme. Of course, it's like selling you a turd that doesn't work, then giving you polishing equipment as restitution.

Re: Banned MW2 Account Holders on Steam Get Left 4 Dead 2 ...

You are correct of course, and you are again right that Ubi thanked you with more DRM of the same ilk in those games they offered. Well spoken.

Re: Banned MW2 Account Holders on Steam Get Left 4 Dead 2 ...

This type of PR will probably pay for itself pretty quickly.  The strange thing about customers with a positive view of a service.. they tend to spend money on it and tell others that they had a good experince.

Re: Banned MW2 Account Holders on Steam Get Left 4 Dead 2 ...

Now THAT'S service.

 
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Andrew EisenMP - I love that game but damn my squadmates are bozos.09/21/2014 - 10:05pm
MaskedPixelanteSWAT teams should be banned until they; 1. Learn not to walk into enemy fire, 2. Learn to throw the flashbang INTO the doorway, not the frame and 3. Stop complaining that I'm in their way.09/21/2014 - 9:53pm
Craig R.I'm getting of the opinion that SWAT teams nationwide should be banned. This probably isn't even the most absurd situation in which they've been used.09/21/2014 - 9:26pm
Andrew EisenAnd, predictably, it encouraged more parody accounts, having the exact opposite effect than what was intended.09/21/2014 - 7:07pm
E. Zachary KnightThis is called a police state people. When public officials can send SWAT raids after anyone for any offense, we are no longer free.09/21/2014 - 6:41pm
E. Zachary KnightJudge rules SWAT raid tageting parody Twitter account was justified. http://www.theguardian.com/world/2014/sep/19/illinois-judge-swat-raid-parody-twitter-peoria-mayor09/21/2014 - 6:41pm
MechaTama31quik: But even if it did break, at worst it is only as bad as the powder. Even that is assuming that it is dangerous through skin contact, which is not a given if its delivery vehicle is a syringe.09/21/2014 - 4:30pm
MaskedPixelantehttp://www.forbes.com/sites/insertcoin/2014/09/20/isis-uses-gta-5-in-new-teen-recruitment-video/09/21/2014 - 4:25pm
quiknkoldSyringes can break. And in a transcontinental delivery, the glass could've broken when crushed. I work in a mail center. Shit like this is super serious09/21/2014 - 3:25pm
E. Zachary KnightIt doesn't matter what is inside the needle. As long as it requires him to take the step of purposefully injecting himself, the threat of the substance is as close to zero as you can get.09/21/2014 - 1:27pm
quiknkoldEzach: I'm not talking about the needle. I'm talking about what's inside. Geeze. Depending on what it is, the sender could be guilty of bioterrorism.09/21/2014 - 12:51pm
E. Zachary Knightquiknkold, No. That syringe is not worse than white powder or a bomb. The syringe requires the recipient to actually inject themselves. Not true for other mail threats.09/21/2014 - 12:49pm
Andrew EisenThe closest to a threat I ever received was a handwritten note slipped under my door that read "I KNOW it was you." Still no idea what that was about. I think the author must have got the wrong apartment.09/21/2014 - 12:28pm
InfophileThat's what they call it? I always called it hydroxic acid...09/21/2014 - 11:57am
MaskedPixelanteProbably dihydrogen monoxide, the most dangerous substance in the universe.09/21/2014 - 10:14am
james_fudgewell I hope he called the police so they can let us all know.09/21/2014 - 9:07am
quiknkoldIt's pretty gnarly. Depending on what it is, it could be worse than white powder or a fake bomb.09/21/2014 - 9:06am
james_fudgeI just looked it up on UPS.com09/21/2014 - 8:56am
james_fudgeand expensive for an American to ship to London.09/21/2014 - 8:55am
E. Zachary KnightThat is pretty scary. Would have been worse if it were a fake bomb or white powder.09/21/2014 - 8:49am
 

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