BFG Tech Redefines the Term 'Lifetime Warranty'

August 16, 2010 -

Gamers are very familiar with BFG Tech and their graphics cards. But some owners of their most recent ones will find that the lifetime warranty the company promised in the box when they bought their cards is no longer being honored by the company in the face of a reorganization. Now you know that when a company says "lifetime guarantee" they don't mean the life of the product - they mean the life of the company's interest in the product.

Some consumers, looking for return merchandise authorization (RMA) codes from BFG Tech to return defective merchandise, are instead receiving denial letters. These letters - short, sweet and to the point, say the following:

BFG Technologies Inc. is in the process of winding down and liquidating its business. Unfortunately, our major supplier would not support our business. As a result, we are returning your graphics card without being able to repair it. We apologize for the inconvenience.

Inconvenient indeed. Earlier this year BFG Tech announced that it was leaving the graphics card business behind, but promised to honor its warranties. Now the company is singing a different tune even while it wants to sell consumers gaming machines and power supplies. The company is also still showing off some new graphics cards on its web site. Read the fine print if you plan on buying one of those, for obvious reasons.

 

Source: HardwareCanucks

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Comments

Re: BFG Tech Redefines the Term 'Lifetime Warranty'

What did people expect? It sucks, but c'est la vie.

Re: BFG Tech Redefines the Term 'Lifetime Warranty'

People expected "lifetime" to mean "lifetime".  Are you suggesting that was not a reasonable expectation?

Re: BFG Tech Redefines the Term 'Lifetime Warranty'

Wonder what the legal implications of this are -- if they've filed for bankruptcy, that might get them out of liability for outstanding warranties.  If they haven't, they may very well be liable for breach of contract or false advertising.

Re: BFG Tech Redefines the Term 'Lifetime Warranty'

They're closing down, so there really isn't one.  If nobody's going to be picking up the tab, there's literally nobody to sue in the first place.

Think about it - if you bought a car, and that car company shut down, nobody's going to honor the warranty, since nobody will be paying on it.

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Re: BFG Tech Redefines the Term 'Lifetime Warranty'

Don't give a life time guarantee then,give  5 year one.Or you can just upgrade the card to the next lowest/cheap[est version which may be cheaper than having it repaired...


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Matthew Wilsonhttp://www.businessinsider.com/xbox-one-virtual-reality-headset-will-compete-with-oculus-rift-2014-12 can a xbo even handle doing vr?12/21/2014 - 10:48pm
PHX Corp@Adam802 We'll break out the popcorn in June12/19/2014 - 9:23pm
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MaskedPixelanteSo I bought Dark Souls PC, and it's forcing me to log into GFWL. Did I miss something?12/19/2014 - 5:00pm
Matthew Wilsonhttp://arstechnica.com/tech-policy/2014/12/republicans-may-have-plan-to-save-internet-providers-from-utility-rules/ this is intreasting. congress may put net nutrality in to law to avoid title 2 classification12/19/2014 - 2:45pm
Matthew Wilsonhttp://www.polygon.com/2014/12/19/7421953/bullshit-cards-against-humanity-donated-250k-sunlight-foundation I have to admit I like the choice o organization. congrats to CAH.12/19/2014 - 1:51pm
E. Zachary KnightIf you are downloading a copy in order to bypass the DRM, then you are legally in the wrong. Ethically, if you bought the game, it doesn't matter where you download it in the future.12/19/2014 - 12:06pm
InfophileEZK: Certainly better that way, though not foolproof. Makes me think though: does it count as piracy if you download a game you already paid for, just not from the place you paid for it at? Ethically, I'd say no, but legally, probably yes.12/19/2014 - 11:20am
ZippyDSMleeAnd I still spent 200$ in the last month on steam/GOG stuff sales get me nearly every time ><12/19/2014 - 10:55am
ZippyDSMleeMaskedPixelante:And this is why I'm a one legged bandit.12/19/2014 - 10:51am
ZippyDSMleeE. Zachary Knight: I buy what I can as long as I can get cracks for it...then again it I could have gotton Lords of the Fallen for 30 with DLC I would have ><12/19/2014 - 10:50am
MaskedPixelantehttp://www.joystiq.com/2014/12/19/marvel-vs-capcom-origins-leaving-online-storefronts-soon/ Speaking of "last chance to buy", Marvel vs. Capcom Origins is getting delisted from all major storefronts. Behold the wonders of the all digital future.12/19/2014 - 9:59am
MaskedPixelanteSeriously, the so-called "Last Chance" sale was up to 80% off, while this one time only return sale goes for a flat 85% off with a 90% off upgrade if you buy the whole catalogue.12/19/2014 - 9:37am
E. Zachary KnightInfophile, Tha is why I buy only DRM-free games.12/19/2014 - 9:37am
MaskedPixelanteNordic is back on GOG for one weekend only. And at 85% off no less, which is kind of a slap in the face to people who paid more during the "NORDIC IS LEAVING FOREVER BUY NOW OR FOREVER HOLD YOUR PEACE" sale, but whatever...12/19/2014 - 9:28am
InfophileRe PHX's link: This is one of the reasons the digital revolution isn't all it's cracked up to be. There's also the flip side where Sony can block access to games you've bought if they ban your account for unrelated reasons. All power is theirs.12/19/2014 - 8:52am
MaskedPixelantehttp://uplay.ubi.com/#!/en-US/events/uplay-15-days You can win FREE GAMES FOR A YEAR! Unfortunately, they're Ubisoft games.12/18/2014 - 6:29pm
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