BFG Tech Redefines the Term 'Lifetime Warranty'

August 16, 2010 -

Gamers are very familiar with BFG Tech and their graphics cards. But some owners of their most recent ones will find that the lifetime warranty the company promised in the box when they bought their cards is no longer being honored by the company in the face of a reorganization. Now you know that when a company says "lifetime guarantee" they don't mean the life of the product - they mean the life of the company's interest in the product.

Some consumers, looking for return merchandise authorization (RMA) codes from BFG Tech to return defective merchandise, are instead receiving denial letters. These letters - short, sweet and to the point, say the following:

BFG Technologies Inc. is in the process of winding down and liquidating its business. Unfortunately, our major supplier would not support our business. As a result, we are returning your graphics card without being able to repair it. We apologize for the inconvenience.

Inconvenient indeed. Earlier this year BFG Tech announced that it was leaving the graphics card business behind, but promised to honor its warranties. Now the company is singing a different tune even while it wants to sell consumers gaming machines and power supplies. The company is also still showing off some new graphics cards on its web site. Read the fine print if you plan on buying one of those, for obvious reasons.

 

Source: HardwareCanucks

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Comments

Re: BFG Tech Redefines the Term 'Lifetime Warranty'

What did people expect? It sucks, but c'est la vie.

Re: BFG Tech Redefines the Term 'Lifetime Warranty'

People expected "lifetime" to mean "lifetime".  Are you suggesting that was not a reasonable expectation?

Re: BFG Tech Redefines the Term 'Lifetime Warranty'

Wonder what the legal implications of this are -- if they've filed for bankruptcy, that might get them out of liability for outstanding warranties.  If they haven't, they may very well be liable for breach of contract or false advertising.

Re: BFG Tech Redefines the Term 'Lifetime Warranty'

They're closing down, so there really isn't one.  If nobody's going to be picking up the tab, there's literally nobody to sue in the first place.

Think about it - if you bought a car, and that car company shut down, nobody's going to honor the warranty, since nobody will be paying on it.

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Re: BFG Tech Redefines the Term 'Lifetime Warranty'

Don't give a life time guarantee then,give  5 year one.Or you can just upgrade the card to the next lowest/cheap[est version which may be cheaper than having it repaired...


I have a dream, break the chains of copy right oppression! http://zippydsmlee.wordpress.com/2010/05/21/cigital-disobedience/


Copyright infringement is nothing more than civil disobedience to a bad set of laws. Let's renegotiate them.

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Cheater87Look what FINALLY came to Australia uncut! http://www.gamespot.com/articles/left-4-dead-2-gets-reclassified-in-australia/1100-6422038/09/02/2014 - 6:49am
Andrew EisenHence the "Uh, yeah. Obviously."09/02/2014 - 12:53am
SleakerI think Nintendo has proven over the last 2 years that it doesn't.09/02/2014 - 12:31am
Andrew EisenSleaker - Uh, yeah. Obviously.09/01/2014 - 8:20pm
Sleaker@AE - exclusives do not a console business make.09/01/2014 - 8:03pm
Papa MidnightI find it disappointing that, despite the presence of a snopes article and multiple articles countering it, people are still spreading a fake news story about a "SWATter" being sentenced to X (because the number seems to keep changing) years in prison.09/01/2014 - 5:08pm
Papa MidnightAnd resulting in PC gaming continuing to be held back by developer habits09/01/2014 - 5:07pm
Papa MidnightI find it disappointing that the current gen of consoles is representative of 2009-2010 in PC gaming, and will be the bar by which games are released over the next 8 years - resulting in more years of poor PC ports (if they're ever ported)09/01/2014 - 5:06pm
Andrew EisenMeanwhile, 6 of Wii U's top 12 are exclusive: Mario 3D World, Nintendo Land, Pikmin 3, Mario Kart 8, Wonderful 101, and ZombiU. (Wind Waker HD is on the list too but I didn't count it.)09/01/2014 - 4:36pm
Andrew EisenLikewise, only two of Xbox One's top 12 are exclusive: Dead Rising 3 and Ryse: Son of Rome (if you ignore a PC release later this year).09/01/2014 - 4:34pm
Andrew EisenNot to disrespect the current gen of consoles but I find it telling that of the "12 Best Games For The PS4" (per Kotaku), only two are exclusive to the system: Infamous: Second Son and Resogun.09/01/2014 - 4:30pm
MaskedPixelantehttp://www.joystiq.com/2014/09/01/beyond-two-souls-ps4-trophies-emerge-directors-cut-reported/ MMM MMM, nothing quire like reheated last gen games to make you appreciate the 400 bucks you spent on a new console.09/01/2014 - 4:24pm
Andrew EisenThat's actually a super depressing thought, that a bunch of retweeters are taking that pic as an illustration of the actual issue instead of an example of a complete misunderstanding of it.09/01/2014 - 4:20pm
Andrew EisenObviously, the picture was created by someone who doesn't understand what the issue actually is (or, possibly, someone trying to satire said misunderstanding).09/01/2014 - 4:10pm
Papa MidnightPeople fear and attack what they do not understand.09/01/2014 - 4:04pm
Papa MidnightWell, let's not forget. Someone held their hand in a peace sign a few weeks ago and people started claiming it was a gang sign. Or a police chief displayed the hand signal of their fraternity and was accused of the same.09/01/2014 - 4:04pm
SleakerEither people don't understand that what the picture is saying is true, or the picture was created out of a misunderstanding of what sexism is.09/01/2014 - 3:52pm
Sleaker@AE ok yah that's where the kind of confusion I'm getting. Your tweet can be taken to mean two different things.09/01/2014 - 3:51pm
Andrew EisenSleaker - No. No, not even remotely. The pic attached to my tweet was not made by me; it's not a statement I'm making. It's an illustration of the complete misunderstanding of the issue my tweet is referring to.09/01/2014 - 3:13pm
Papa MidnightIn other news, Netflix states why it paid Comcast: http://money.cnn.com/2014/08/29/technology/netflix-comcast/index.html?hpt=hp_t209/01/2014 - 3:10pm
 

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