The Escapist has the first part of a two-part feature from Reviews on the Run co-host Scott Jones about what it is like to be a GameStop employee. The first part of the article describes the culture inside GameStop and offers some "inside baseball" moments including what the employee calls "gutting." Here is a taste:
"Gamers on message boards constantly say - and yes, they typically write the following in caps - "HOW CAN THEY SELL AN OPEN COPY OF A GAME AS NEW WTFFFFFFF GAMESTOP SUX BALLZ?" The answer from GameStop's corporate perspective is this: Gutting keeps shrink to a minimum. Definition of shrink: Customer theft. Irrefutable fact: If you put an empty box on the shelf, there is no incentive whatsoever for a thief to steal it.
Gutting also provides store employees with a very useful visual cue that tells us what's left in stock. Don't see a box of Gears of War 2 on the shelf? Then someone bought the last one. Meaning we're out of Gears of War 2. Period."
Ben goes on to say that most of the people at the top of GameStop's corporate structure do not have very much experience with games. Many of them do not play games at all. That is somewhat alarming to hear. Anyway, read the rest here. Part Two rolls out next week.