How to File a Net Neutrality Complaint

December 28, 2010 -

Ars Technica details how one goes about filing a complaint against a service provider under the new net neutrality rules approved by the Federal Communications Commission last week. The short answer is that for both individuals and corporate entities, filing a complaint can be an arduous task.

First, there are two kinds of complaints that can be filed: informal and formal. The FCC lets end users and "edge providers" file informal complaints through its Consumer and Government Affairs informal complaint form. Informal complaints are easier to file.

The FCC says that its Consumer Division will soon "make available resources explaining these rules and facilitating the filing of informal complaints." I hope that the process gets streamlined so that regular every-day consumers can do so without complications..

Formal complaints can be filed by anyone but costs money. A formal complaint claiming some sort of violation has a $200 filing fee attached to it. Formal complaints are also a lot more complicated - they feature a long, drawn-out process featuring "specific procedural, appearance, and docket filing rules," according to Ars. As they note, lawyers would probably involved in this process.

Complainants also "bear the burden of proving some kind of violation" in the FCC rules. For their part, broadband providers "must answer each claim with particularity and furnish facts, supported by documentation or affidavit, demonstrating the reasonableness of the challenged practice."

A deeper explanation of the process can be found at Ars Technica It's an interesting read even of you don't care about net neutrality in its current form.


Comments

Re: How to File a Net Neutrality Complaint

A shame we can't have soemthing this easy setup for DMCA take downs and couter fileings....


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MechaTama31Ok, a very different topic.07/28/2015 - 8:13pm
MechaTama31On a slightly different topic, in about a month my fiance will be a Mrs., but I'll still be a Mr., as I've always been. Hardly seems fair. I want a nifty new title!07/28/2015 - 8:13pm
E. Zachary KnightMatt, So, what is it? Is petitioning Intel to pull ads from Gamasutra "bullying and threatening" or is it justified? You can't have it both ways, especially if petition Target is "bullying and threatening".07/28/2015 - 8:10pm
Andrew EisenWhat this comes across as is "we need to find a way to silence anyone who says something we don't like."07/28/2015 - 8:08pm
Andrew EisenAnd how was Gamasutra not accountable for the opinion piece it published and refused to pull or edit even after advertising had been pulled?07/28/2015 - 8:08pm
Andrew EisenThere are tons of options when it comes to an opinion piece you don't agree with. Stating otherwise is dishonest or shows an extraordinary lack of imagination.07/28/2015 - 8:07pm
Mattsworknamethem acounatble. We just didn't have many opttions at the time07/28/2015 - 8:05pm
MattsworknameEZK:I never said it was justified, I just said that some people felt they didn't have any other means to hold them accountable. Weather it's justifited or not is somethign to debate, but I was never a big fan of it cause I wanted some other way to hold07/28/2015 - 8:04pm
Mattsworknameprice07/28/2015 - 8:03pm
MattsworknameAndrew: Your not wrong andrew, but gamasutra , and others like it , were called to task by the audiance that felt they had turned there backs on them. True or not, in media, you have to know how to reach an audiance, and chosing not to, well, you pay a07/28/2015 - 8:03pm
Andrew EisenAt the end of the day, even when Intel pulled its advertising (albeit, temporarily), Gamasutra showed its journalistic integrity by not removing or editing the opinion piece.07/28/2015 - 8:00pm
Andrew EisenNot liking Gamasutra is fine. The audience is primarily industry folk and it's not a game-focused site so it's probably not targeting you anyway.07/28/2015 - 7:57pm
E. Zachary KnightMAtt, So, an online petition asking Target to stop selling GTAV is "bullying and threatening" but a petition and boycott of Intel to force them to stop advertising on Gamasutra is justified?07/28/2015 - 7:56pm
Andrew EisenTrue or not, what it came across as a bunch of people lashing out at a publication over an opinion piece.07/28/2015 - 7:56pm
MattsworknameTo be honest, I've never liked them, but mostly cause rather then being a game focused site, they felt to political for my taste07/28/2015 - 7:56pm
Andrew EisenAnd in the case of Gamasutra?07/28/2015 - 7:54pm
Mattsworknameour concerns about them were well founded.07/28/2015 - 7:50pm
MattsworknameDepends on who you ask, accountable fto it's audiance, accountablie for lies and half truths, accountible for disengenous statements, everyone had there own reasons for going after them. Although in the case of gawker, recent events seem to indicate that07/28/2015 - 7:50pm
Andrew EisenAccountable for... what, exactly?07/28/2015 - 7:48pm
MattsworknameI think the intent was to force some kind of accountabilty on them. Granted As I said ,i wasn't exactly big on the ideas of attacking advertisers but it's a common and well used tactic. Sadly, theres not many other ways of holding media sites acountable07/28/2015 - 7:47pm
 

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