If you have already read our story about Call of Duty developer Infinity Ward blaming Sony for the rash of hacks and exploits, then you get a good sense of how the PS3 Call of Duty community feels. They are pissed off, frustrated and feel like no one wants to help them. No doubt, Infinity Ward and Treyarch are equally frustrated with the problems they have encountered on the PS3 related to Call of Duty: Modern Warfare 2 and Black Ops.
If you need further evidence of that, this blog post by Jason Koblovsky sums up the level of frustration that every player feels. The blog post focuses on the author's problems playing a decent online multiplayer game of Call of Duty Black Ops on the PS3. Users have been complaining about problematic multiplayer connections over PlayStation Network for quite some time, and Koblovsky felt it was time to reach out to Activision. Here is how Dov Carson, Senior Tester/Senior Support Representative at Activision responded:
Well I have nothing else to offer and I too follow forums and have many friends who play and enjoy the game for all of its features. As an avid gamer, I would also disagree with any legalities involving a single aspect of a game as online experience may change at any time. The publishers have the right to shut down the servers for their game at any time as well which based on the number of reported posts from users may be a viable solution over the free PSN.
In any event, if you would like to send your game disc into us, we can either;
a) Exchange for a sealed (unopened) copy of the game that you can take back to the retailer
b) Swap for another platform
c) Exchange for another Activision title of equal or lesser value.
These are the options that we are able to offer to you as a one time courtesy.
Let us know how you would like to proceed.
You can read Koblovsky's angry response on his blog, but the title of his post and the venom in his words are evidence enough that he was not satisfied with the answer. In fact, it would not be a stretch to say that he was deeply offended by it.
Is replacing the game enough for consumers who simply want to play Call of Duty Black Ops online on their platform of choice (PS3) or is this particular player's response beyond the pale? After all, some might argue that Carson was simply doing his job and stating facts. Most games that offer multiplayer warn that the "online experience may change at any time."
On the other hand, when players read that the "online experience may change at any time," they do not expect it to mean that the "online experience may stop working at any time." Activision promised free online multiplayer, and for many players it was their core reason for purchasing the game in the first place. By many accounts, they did not deliver that promised feature on the PS3...
We will leave it to you to decide, but one thing is certain: Sony, Activision, Treyarch, and Infinity Ward need to address this issue in a way that is going to satisfy PS3 owners.