Visceral Responds to Disabled Gamer's Plea for Better Dead Space 2 Controls

February 8, 2011 -

The complaints of a disabled gamer who had a number of problems playing his copy of Dead Space 2 (for PC) is being helped by developer Visceral Games. British gamer Gareth Garratt, who has to play the game with his chin because he suffers from cerebral palsy, was upset that the new horror game from EA's Visceral Games studio wouldn't let him reconfigure the walking keys. Frustrated with the lack of reconfiguration options in the game (a common complaint among disabled gamers for many of the top console and PC games on the market), Gareth took to the OverClockers UK forum to complain about it.

He made his first post on January 31, and as the thread grew and word got out about his problems with Dead Space 2, it eventually came to the attention of the developers. After a mere eight days, someone from Visceral’s Australian division stumbled upon the post and brought it to the attention of Dead Space 2's executive producer, Steve Papoutsis.

Papoutsis later confirmed that Visceral was working on fixing Gareth's problem. The update containing the fix, along with some other PC version tweaks, will be released "soon."

Every game - especially PC games - should offer remappable controls. It's good to see that Visceral Games has responded to Gareth's problem, but it should also make them realize that, as developers, they need to start thinking about how all types of gamers interact with games. A customer is a customer, and as the old saying goes in business, "the customer is always right."

Source: The Escapist


Comments

Re: Visceral Responds to Disabled Gamer's Plea for Better ...

Most of the report is news, but the last paragraph is opinion.  Now, I don't want to be hugely picky here, but I for one would like it if editorial comments in otherwise generic reporting could be flagged as such.  It used to happen and it'd be nice to revive the practice.

That being said, I disagree with the opinion.  Not every game should have remappable controls, and the customer is not always right.  They just think they are.

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Chris Kimberley

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Chris Kimberley

Re: Visceral Responds to Disabled Gamer's Plea for Better ...

From a pure design perspective, every game should have remapable controls.... even if they are not editable in-game the idea of having controls burned into the source (as opposed to, say, loaded from a data file) is just a plain bad idea and results in a more brittle product that is harder to reconfigure during the design/testing/tuning process.

 

Re: Visceral Responds to Disabled Gamer's Plea for Better ...

True in so far as it goes.  But that doesn't affect the end user's experience.

Unless, of course, a poor design makes it so painful to iterate on the control scheme that no one bothers to test alternate schemes to find a good one to ship.  But that's more an issue of scheduling and design than anything else.  The real issue here has to do with exposing the remappability to players.

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Chris Kimberley

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Chris Kimberley

Re: Visceral Responds to Disabled Gamer's Plea for Better ...

I'm surprised that the pc version of Dead Space 2 didn't have the option to map out your controll setup.

http://www.magicinkgaming.com/

 
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WonderkarpI'm actually quite excited for rockband 4. cause I feel like theyve had enough time to learn from mistakes and make a better game with better accessories03/05/2015 - 2:22pm
Andrew EisenAnd, for those who want more detail on Rock Band 4, here's an interview with the dev: http://www.hardcoregamer.com/2015/03/05/harmonix-talks-rock-band-4-wii-u-version-missing-keytar-and-upcoming-songs/137579/03/05/2015 - 2:08pm
Wonderkarphttp://techraptor.net/content/rock-band-4-announced Rock Band 4 is coming.03/05/2015 - 12:29pm
Andrew EisenMechaTama - Again, my apologies for being unclear. The last sentence really should have started "For example, in the below link," similar to how I worded the request the last time I made it.03/05/2015 - 11:57am
Papa MidnightBecause, you know, that's worked out so well over the past 10 years that they've said the same exact thing: https://i.imgur.com/RFrFNoZ.jpg03/05/2015 - 9:25am
Papa MidnightAh, it's a new year. You know what that means: time for Microsoft to renew it's promise on PC Gaming! http://www.businessinsider.com/windows-10-games-2015-303/05/2015 - 9:24am
MechaTama31Not to belabor the point, but you did say "folks" and "any links", which doesn't sound to me like you were referring only to one particular link... </pedant> ;)03/05/2015 - 8:33am
MechaCrashIt can be made extraneous, depending on how you format the URL. For example: http://youtu.be/dQw4w9WgXcQ03/05/2015 - 6:28am
Andrew EisenMechaTama - I was referring specifically to the link below my post. I should have been more clear. My bad.03/05/2015 - 2:42am
james_fudgefair point, let's say "excluding YouTube videos"03/05/2015 - 2:25am
MechaTama31The stuff after the ? is not *always* extraneous.03/04/2015 - 11:57pm
MechaTama31AE: But that would make your link https://www.youtube.com/watch , which wouldn't work so well... ;)03/04/2015 - 11:56pm
E. Zachary KnightFor those curious, that timeline came from Destructoid: http://www.destructoid.com/tomm-hulett-s-unified-mario-timeline-theory-288472.phtml03/04/2015 - 8:11pm
WymorenceJeez, who'd have thought Yoshi doing a good deed was the reason for everything in Mushroom Kingdom being so screwed up...?03/04/2015 - 7:49pm
prh99The most popular games on Steam for 2014 http://bit.ly/1zLE0r403/04/2015 - 7:47pm
Papa MidnightWow, EZK. Oh my goodness, that timeline is huge.03/04/2015 - 6:59pm
E. Zachary KnightIt's the Super Mario timeline. https://dl.dropboxusercontent.com/u/386496/smbTimeline_huge.png03/04/2015 - 6:49pm
prh99There are the various URL shortening services.03/04/2015 - 6:45pm
WymorenceIronic that they're releasing a game about cops and robbers in essence while they don the "extortionist" mask...03/04/2015 - 6:38pm
james_fudgeI'm not a miracle worker :)03/04/2015 - 6:09pm
 

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