The complaints of a disabled gamer who had a number of problems playing his copy of Dead Space 2 (for PC) is being helped by developer Visceral Games. British gamer Gareth Garratt, who has to play the game with his chin because he suffers from cerebral palsy, was upset that the new horror game from EA’s Visceral Games studio wouldn’t let him reconfigure the walking keys. Frustrated with the lack of reconfiguration options in the game (a common complaint among disabled gamers for many of the top console and PC games on the market), Gareth took to the OverClockers UK forum to complain about it.
He made his first post on January 31, and as the thread grew and word got out about his problems with Dead Space 2, it eventually came to the attention of the developers. After a mere eight days, someone from Visceral’s Australian division stumbled upon the post and brought it to the attention of Dead Space 2’s executive producer, Steve Papoutsis.
Papoutsis later confirmed that Visceral was working on fixing Gareth’s problem. The update containing the fix, along with some other PC version tweaks, will be released "soon."
Every game – especially PC games – should offer remappable controls. It’s good to see that Visceral Games has responded to Gareth’s problem, but it should also make them realize that, as developers, they need to start thinking about how all types of gamers interact with games. A customer is a customer, and as the old saying goes in business, "the customer is always right."
Source: The Escapist