PSA: DC Universe Auto-Renews on PSN

February 16, 2011 -

Game Informer points out that PlayStation Network players may want to check their settings if they are playing SOE's DC Universe Online. If you have your PSN wallet set to auto-fund purchases it will automatically charge your card when your DC Universe subscription becomes due every month. This is not some big controversy, just a warning about keeping absolute control of your purchases on PSN. Here's how the GI staff came to that conclusion:

"A couple days ago, a few of our editors began receiving notices that our free 30-day subscriptions to DC Universe Online on PS3 had expired. Because we had no credit card on file for our PlayStation 3 accounts, the accounts did not renew.

The other side of that coin is that if you do have a credit card on your PlayStation Network account, and you have your "wallet" set to auto-fund purchases, DC Universe Online will begin charging your account the regular $14.99 monthly fee, and will continue to do so until you cancel.

If you purchased the game anytime around launch week, your first renewal has likely just gone through, or is about to sometime soon. If you want to continue playing, make sure and have funds available in your account. If you don't, remember to cancel your account.
"

GI goes on to say that the game isn't as clear as it could be about the whole billing process when you first set up your account. You've been warned.

Game Informer


Comments

Re: PSA: DC Universe Auto-Renews on PSN

The ECA has no room to talk about other companies and how their auto renew policies works

Anyone remember a year or two back when the ECA promised and promotion and never delivered and to stop people from canceling their memberships they took out the feature to cancel your ECA membership online and forced people to write in which caused tons of people on the ECA web site to get banned or have their accounts purged.

Then a year later other sites report the people who wrote in never had their accounts canceled.

I know this post won’t last long though the ECA has dared to comment on another company’s policies but I am sure we will get a rave review about how good the ECA is with a photo of Hal folding his arms.

Re: PSA: DC Universe Auto-Renews on PSN

"The ECA has no room to talk about other companies and how their auto renew policies works"

It isn't.  Neither is GP.  This article is info, not criticism.

"Anyone remember a year or two back when the ECA promised and promotion and never delivered and to stop people from canceling their memberships they took out the feature to cancel your ECA membership online and forced people to write in which caused tons of people on the ECA web site to get banned or have their accounts purged."

Anyone remember a year or two back what actually happened?  I do.

-The ECA did deliver the Amazon promotion, right up until Amazon pulled it.  The ECA then removed references to the promotion and updated its benefits page accordingly.

-The ECA did not remove the "cancel auto renewal" feature.  At the time, that had never been an active feature.  Writing in was always one of the only ways to cancel your membership.  There was also an online web form.  Calling was an option at one point but had been removed sometime in the prior 18 months.

-No one was banned or had "their accounts purged" for writing in to cancel their memberships.

"Then a year later other sites report the people who wrote in never had their accounts canceled."

First I've heard of that.  Got a link?  Anyway, shortly after that incident, the ability to cancel your membership online was added.

"I know this post won’t last long though the ECA has dared to comment on another company’s policies but I am sure we will get a rave review about how good the ECA is with a photo of Hal folding his arms."

Nah, I'll leave your post up.  While completely nonfactual and dickish, it's not too far off topic but again, the ECA has not commented on another company's renewal policies.  If another site offers a rave review of the ECA, yeah, we'll probably write about it.  I personally would probably use a pic of the person writing the review or the ECA logo rather than a pic of Hal though.

 

Andrew Eisen

Re: PSA: DC Universe Auto-Renews on PSN

Is GP just totally new to MMO's or something? Just get your first credit card last week?

THIS IS NOT NEWS

Re: PSA: DC Universe Auto-Renews on PSN

PS3 players might be new to all this. For them, it is news, and they should be made aware.

Re: PSA: DC Universe Auto-Renews on PSN

If ANYONE needs to be told this, considering how long MMO's have been doing the monthly sub, they have much bigger problems than getting an unexpected charge.

Just because the MMO isn't on PC, doesn't mean they have an excuse to be an idiot.

---

With the first link, the chain is forged.

--- With the first link, the chain is forged.

Re: PSA: DC Universe Auto-Renews on PSN

Not just MMOs, but anything subscription based that accepts a credit card. Heck, Utility companies do this as well. And it's not like it's a hidden message either. By law, they're required to declare it's a monthly fee on the packaging/advertising, as well when you sign up for an account, and if it's a recurring fee, to mention it in the payment options screen and to have the definition of recurring fees on the same page. Most also have it on the final confirmation screen as well.

The only people who would be caught off guard with this are those who should not have a subscription to anything anyways.

Re: PSA: DC Universe Auto-Renews on PSN

Good thing I never plan to play it.

 
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Andrew EisenPM - Yep, that's the one.03/06/2015 - 12:53am
TechnogeekBest case, it was some marketing douchebag who thought they could pander to both sides at once.03/06/2015 - 12:49am
TechnogeekAlso, this was the mistake tweet: http://i.imgur.com/4eLWNHx.jpg03/06/2015 - 12:48am
TechnogeekBecause nothing says "open, diverse gaming community" like buddying up with Breitbart.03/06/2015 - 12:47am
Papa MidnightAndrew Eisen, I believe this is the picture that you seek: http://i.imgur.com/Gdk60pa.jpg03/06/2015 - 12:30am
Papa MidnightSurely, Goth_Skunk, you say that in jest?03/06/2015 - 12:28am
prh99Craig R. Cause quite a few of them are not, they're bullies with different politics.03/06/2015 - 12:23am
MechaTama31What was the "mistake" tweet?03/06/2015 - 12:18am
MechaCrashWhatever you say, Goth.03/06/2015 - 12:02am
E. Zachary KnightGoth, they could have fooled me.03/05/2015 - 11:16pm
Goth_SkunkI don't understand. GamerGate supports an open, diverse gaming community for all as well. Google's statement is contradictory.03/05/2015 - 10:59pm
TechnogeekAnd as far as the Card thing went, I basically balanced it out personal guilt-wise by donating an amount equal to the Shadow Complex purchase price to the ACLU.03/05/2015 - 9:44pm
TechnogeekWelp, look like the Gerberghazi crowd is going to have to use Bing now. https://twitter.com/googlecloud/status/57365320825126093003/05/2015 - 9:42pm
Goth_SkunkAhh! I misinterpreted your statement about being left with almost every game in existence. I interpreted it as 'If you boycott games he's been involved with, you're boycotting almost all of them.'03/05/2015 - 9:31pm
Andrew EisenGoth - Card has been involved with only a small handful of games so if one were to boycott games for his involvement, they wouldn't be missing out on many games.03/05/2015 - 9:29pm
Goth_Skunk@Craig: Only if you're not interested in seeing it end.03/05/2015 - 9:27pm
Craig R.Instead of calling people the "anti gamergate faction", you could just call them "sane"03/05/2015 - 9:23pm
Goth_SkunkWhat do you mean 'almost every game in existence'? Card is a writer, not a game developer.03/05/2015 - 9:18pm
Andrew EisenBut I too wonder how many people who cry boycott actually follow through. I vaguely remember a few years ago a bunch of people boycotting one of the CoD games and were all found playing it on Steam.03/05/2015 - 7:53pm
Andrew EisenAn interesting quandary but not equivalent as boycotting games that Card was involved with leaves you with... well, almost every game in existence.03/05/2015 - 7:51pm
 

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