EA v. EA on User Bans, TOS

While EA is saying that it is not stopping people who might be naughty on its forums (and catch a ban) from playing single player games, it has done just that to a couple of users over the last few days. The company has said that this is all some kind of weird glitch or mistake in its system and promises to rectify the situation soon. In a statement to Rock, Paper, Shotgun, EA Senior Director of Customer Services, Boyd Beasley said the following:

"As noted last week, we have identified an error in our system which can suspend a user’s entire account when our terms of use policy has been violated. We are working to fix this and expect to have the issue resolved by the end of this week. Again, we apologize for the inconvenience – it is not our policy to prevent customers from playing a single-player game. Any registered player who feels they have been banned inappropriately is urged to contact EA Customer Service."

While EA is calling it an error in its system, RPS points out that EA is actively enforcing a policy against naughty users on forums that stops them from playing their games. They are doing this willfully and intentionally, according to several users who have been on the business end of EA’s ban hammer. This is not the first time this has happened to users who have been banned from an official forum, either; one user claims he was banned last year and couldn’t (temporarily at least) play Dragon Age. Further, they point out that EA’s Terms of Service specifically mentions the ability of the company to ban users from playing single player games:

"In response to a violation of these Terms of Service or any other agreement applicable to EA Services accessed by you, EA may issue you a warning, suspend your Account, selectively remove, revoke or garnish Entitlements associated with your Account or immediately terminate any and all Accounts that you have established. You acknowledge that EA is not required to provide you notice before suspending or terminating your Account or selectively removing, revoking or garnishing Entitlements associated with your Account.

If your Account, or a particular subscription for an EA Service associated with your Account, is terminated, suspended and/or if any Entitlements are selectively removed, revoked or garnished from your Account, no refund will be granted, no Entitlements will be credited to you or converted to cash or other forms of reimbursement, and you will have no further access to your Account or Entitlements associated with your Account or the particular EA Service."

The TOS and its employees’ actions in some user bans contradict the company’s contention that this is some sort of wacky error. The question is what will it do about it to make things right with players? It also proves that no one ever reads Terms of Service or Code of Conduct documents in games.

Read Rock, Paper, Shogun’s excellent analysis of the situation here. My advice to gamers who want to be smart asses in forums? You probably should behave yourselves long enough to finish whatever EA game you are currently playing..

Source: RPS

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