A British tabloid report of record returns on 3DS units to retailers are apparently grossly overblown, according to Nintendo. British tabloid The Sun reported that the 3DS "left thousands with dizziness and headaches", leading to a record number of returns. But all parties involved – from retailers to Nintendo, say that the report is erroneous.
For example, retailer GAME told Eurogamer that they have had five consumers complain about the 3DS:
"We’ve had less than five people complain that they feel sick and want to return [the 3DS]," a GAME rep. told the publication.
Retail chain HMV thinks that The Sun may have become confused over figures for trade-ins for games and hardware, which retailers used to reduce the cost of the new 3DS. The retailer added that they are not "refunding fully" the price of the 3DS as The sun has claimed.
Nintendo also denied the claims:
"The number of calls and emails with queries on Nintendo 3DS is in fact well below the rate experienced during past hardware launches and having spoken with our retail partners there are only a handful of people who have actually gone into stores to request a refund," a Nintendo rep. told Eurogamer.
Last Friday Nintendo announced that the 3DS sold 113,00 in the UK – nearly half of the total sold in all of Europe.
You can read The Sun report here.