Sony Details Plans to Restore PlayStation Network

May 2, 2011 -

Sony Computer Entertainment announced that it will soon begin what it calls a "phased restoration by region" of PlayStation Network and Qriocity services. The first phase of that restoration will begin when its gaming, music and video services are turned back on. The company also announced a series of steps to enhance security across the network and a new customer appreciation program to thank its customers for their patience and loyalty. We suspect that some of these services will be live by week’s end.

The company also reiterated what caused the trouble in the first place and the steps it took to begin fixing the network's security. Following what it called a "criminal cyber-attack on the company’s data-center located in San Diego, California, U.S.A.," SCEA shut the PlayStation Network and Qriocity services down, hired multiple expert information security firms and conducted an audit of the system. Since that time, the company claims that it has implemented a "variety of new security measures" aimed at providing "greater protection of personal information." SNEI and its third-party experts have conducted extensive tests to verify the security strength of the PlayStation Network and Qriocity services.

The company provided some details on its plan to relaunch its services and provide users with special perks for their patience:

 

  • Restoration of Online game-play across the PlayStation 3 (PS3) and PSP (PlayStation Portable) systems -This includes titles requiring online verification and downloaded games

  • Access to Music Unlimited powered by Qriocity for PS3/PSP for existing subscribers

  • Access to account management and password reset

  • Access to download un-expired Movie Rentals on PS3, PSP and MediaGo

  • PlayStation Home

  • Friends List

  • Chat Functionality

 

The company also detailed the security measures that have been added to its various services to make it tougher for future security breach attempts:

 

  • Working closely with several outside security firms, the company has implemented significant security measures to further detect unauthorized activity and provide consumers with greater protection of their personal information. The company is also creating the position of Chief Information Security Officer, directly reporting to Shinji Hasejima, Chief Information Officer of Sony Corporation, to add a new position of expertise in and accountability for customer data protection and supplement existing information security personnel. The new security measures implemented include, but are not limited to, the following:
  • Added automated software monitoring and configuration management to help defend against new attacks

  • Enhanced levels of data protection and encryption

  • Enhanced ability to detect software intrusions within the network, unauthorized access and unusual activity patterns

  • Implementation of additional firewalls

  • The company also expedited an already planned move of the system to a new data center in a different location that has been under construction and development for several months. In addition, PS3 will have a forced system software update that will require all registered PlayStation Network users to change their account passwords before being able to sign into the service. As an added layer of security, that password can only be changed on the same PS3 in which that account was activated, or through validated email confirmation, a critical step to help further protect customer data.

 

The company also added that it is conducting a "thorough and on-going investigation and working with law enforcement" to track down and prosecute those responsible for the security breach that saw over 70 million customers' private information exposed to outside parties:

"This criminal act against our network had a significant impact not only on our consumers, but our entire industry. These illegal attacks obviously highlight the widespread problem with cyber-security. We take the security of our consumers’ information very seriously and are committed to helping our consumers protect their personal data. In addition, the organization has worked around the clock to bring these services back online, and are doing so only after we had verified increased levels of security across our networks," said Kazuo Hirai, Executive Deputy President, Sony Corporation. "Our global audience of PlayStation Network and Qriocity consumers was disrupted. We have learned lessons along the way about the valued relationship with our consumers, and to that end, we will be launching a customer appreciation program for registered consumers as a way of expressing our gratitude for their loyalty during this network downtime, as we work even harder to restore and regain their trust in us and our services."

The hardest thing for Sony to sell is its planned "Welcome Back" Appreciation Program. While giving away free stuff to customers might smooth the edges for some gamers, others are going to be less than satisfy what is tantamount to a bribe for two weeks worth of downtime and the possibility that their private information and credit card info might have been stolen..

While Sony claims that there is "no evidence at this time: that credit card data has been stolen, it also say that it is committed to helping customers protect their personal data and will provide a "complimentary offering" to assist users in "enrolling in identity theft protection services and/or similar programs." This offering will be on "local level" with further details to be made available shortly in each region.

The PlayStation Network and Qriocity "Welcome Back" program will be offered worldwide, but will be different by region. Each territory will be offering selected PlayStation entertainment content for free download. Specific details of this content will be announced in each region soon. All existing PlayStation Network customers will get a 30 days free membership to the PlayStation Plus premium service, while current members of PlayStation Plus will receive 30 days free service. Music Unlimited powered by Qriocity subscribers (in countries where the service is available) will receive 30 days free service.

Additional "Welcome Back" offerings will be rolled out over the coming weeks as the company returns the PlayStation Network and Qriocity services to normal. Each region will also get free downloads to be announced at a later date as well.

Sony says that users should continue to follow the http://blog.us.playstation.com or http://blog.eu.playstation.com blogs.


Comments

Re: Sony Details Plans to Restore PlayStation Network

I'd be interested to know exactly when this will roll out so I can keep my eye out for a system update.

Re: Sony Details Plans to Restore PlayStation Network

The network is said to be up sometime this week, with the actual PSN store up sometime later in May.

I've heard rumors that the Japan network was coming up or already up in the last day or so. no actual evidence though.

Re: Sony Details Plans to Restore PlayStation Network

Guess all I can do is keep checking back until I stop getting that error message.

 
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Andrew EisenImagine if Nintendo started charging for the Super Guide feature it has in some of it's games. That's what the MGS microtransactions sound like to me.07/05/2015 - 12:36pm
PHX Corphttp://www.gamesradar.com/konami-mgs-5s-microtransactions-and-future-franchise/ Konami explains MGS 5's microtransactions & what happens after Koj07/05/2015 - 12:21pm
Andrew EisenFinished Gone Home last night. Really enjoyed that game. Very different. Definitely not for everyone though.07/05/2015 - 11:00am
InfophileI know the ZE series was in the red in Japan, but international series boosted it to profitability. That may not mean it's more profitable in the west, but it does mean ZE3 wouldn't exist without the western market.07/04/2015 - 7:54am
Consterwhy aren't "Video game players" an option on the poll? :P07/04/2015 - 5:19am
Andrew EisenThat was quick! Pretty accurate cosplay of the new Ghostbuster uniform and proton pack: https://twitter.com/mirabellemusing/status/61673135125394227207/03/2015 - 6:23pm
Matthew Wilson@mast I dont know, but I do know it got a cult fallowing here.07/03/2015 - 6:22pm
MastermuneWasn't the Zero Escape series more popular here than in Japan?07/03/2015 - 6:19pm
Matthew Wilson@mast given the game was revealed in the US, I wouldnt be shocked if it was released at the same time.07/03/2015 - 6:15pm
MastermuneI don't trust the big AAA worldwide simultaneous releases though.07/03/2015 - 5:57pm
Mastermune@Infophile I have come to the conclusion that smaller games like zero escape, JRPG's and the like are actually worth preordering sinc they are limited quantities and since they usually release in japan first we know if there are any issues.07/03/2015 - 5:56pm
Infophile@Matthew! Awesome news. I'd preorder on that shout alone if I didn't have a policy against preordering anymore.07/03/2015 - 5:16pm
Matthew Wilsonzero escape 3 was announced today.07/03/2015 - 4:21pm
Matthew Wilson@pnx I am guessing a ddoss since that is what happened to neogaf, but sony needs to do a investment in psn as a whole. steam is still the most reliable and fastest digital platform I use.07/03/2015 - 3:06pm
PHX Corphttp://www.vg247.com/2015/07/03/psn-is-down-sony-investigating/ not again: PSN is down, Sony investigating07/03/2015 - 3:04pm
Matthew Wilsonhttp://www.vg247.com/2015/07/03/digital-extremes-trespasser-keystone-pc/ if true, this is funny and embarrassing for Digital Extremes. companies need too have better security.07/03/2015 - 2:57pm
Matthew Wilsonhttp://www.gamespot.com/videos/the-point-destiny-the-hardcore-gamers-slot-machine/2300-6425852/ this is very good, and well researched.07/03/2015 - 12:41pm
InfophileOther features to become standard: The ability to remap controls however the hell I want. Quicksave at any time (especially for handheld and mobile games). Plus everything Andrew said07/03/2015 - 10:43am
InfophileRegion-freeing becomes tricky for games with a strong online component though, especially when the servers are run by different branches in different regions.07/03/2015 - 10:41am
InfophileI'm in favor of getting rid of region-locking for any purchased games. I can understand an exception for free, ad-supported games, as many ads are only relevant in certain regions, and it's a ridiculous hassle to get ads for all regions.07/03/2015 - 10:40am
 

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