Capcom: PSN Downtime Costing Us 'Hundreds of Thousands of Dollars in Revenue'

May 9, 2011 -

Capcom says that the extended downtime of the PlayStation Network is costing the makers of Street Fighter and Mega Man hundreds of thousands of dollars. Answering a question on the company's official Unity Blog, Capcom senior vice president Christian Svensson said that the downtime is costing "hundreds of thousands, if not millions of dollars in revenue".

"I'm frustrated and upset by it for a number of reasons," he wrote on the blog. "As a consumer, I also play games online on PS3, which I can't do... and likely my personal information is also compromised. Secondly I like to buy things in the PlayStation Store and that I can't do right now.

"On a related note, as an executive responsible for running a business, the resulting outage obviously costing us hundreds of thousands, if not millions of dollars in revenue that were planned for within our budget," he added. "These are funds we rely on to bring new games to market for our fans.

"In short, the hackers appear to be trying to 'punish' Sony for some perceived injustice, and they've been effective in that I suppose. But they're also punishing millions of other consumers and businesses which makes it impossible to be sympathetic to their 'cause'."

A Sony Japan representative said over the weekend that PSN would be "fully operational" May 31.

Source: Capcom Unity Blog


Comments

Re: Capcom: PSN Downtime Costing Us 'Hundreds of Thousands ...

This does kind of lead into something else I've been wondering: How will this impact upcoing titles for the PS3 salted to be coming out in the next few months or so?  Like, for example, Sucker Punch Studios' Infamous 2?  It has to be hurting them somehow if they can't access the network to make last minute fixes and tweaks.

Re: Capcom: PSN Downtime Costing Us 'Hundreds of Thousands ...

This is a good example of why, if it really was just the payment hack, Sony would be trying so hard to stick to the 'hackers got everyone's personal data' story.  Companies might be annoyed but understanding at profit loss due to such an intrusion.. but if it DOES turn out to simply have been that dev hack (pure speculation of course), Sony's partners would be absolutely livid that they are loosing so much revenue simply because Sony wanted to stop a few people from downloading free stuff....

Re: Capcom: PSN Downtime Costing Us 'Hundreds of Thousands ...

Hm, maybe, but I don't know that it's safe to assume third-party publishers disagree with Sony's "anti-piracy" measures -- keep in mind that Capcom STILL hasn't published Super Street Fighter 4 on the PC due to the rampant piracy of the previous version of the game, despite acknowledging that they sold lots and lots of legit copies.

And while he's going with the angle that this is retribution over OtherOS (a line which I still don't entirely buy; it's entirely possible but far from proven), he certainly doesn't show any sympathy for the attackers.

Not that any reasonable person would, of course; screw those guys.  That's a point I've seen get lost far too often in these ridiculous us-versus-them arguments: criticizing Sony does not equate to praising the people who did this.

Re: Capcom: PSN Downtime Costing Us 'Hundreds of Thousands ...

I'm pretty much certain the feeling towards the attackers, ESPECIALLY if their goal was to steal any information at all, is anger or disgust from all around the board. Even toward SONY, from anyone that doesn't support the "they were the target hence blameless" argument, if their security was not strong enough, I think there's a consensus that they drop the ball so hard on this one.

Re: Capcom: PSN Downtime Costing Us 'Hundreds of Thousands ...

Whether this is retaliation for the OtherOS and related lawsuites, it seems likely that these types of attacks will happen on public companies in the future. We shouldn't squander this opportunity to make sure that any business, large or small, like or unlike Sony, do their due diligence in protecting the private information it collects. They may be the victim, but if they have not taken reasonable efforts to protect this information they are also to blame.

Re: Capcom: PSN Downtime Costing Us 'Hundreds of Thousands ...

And the customers are already losing patience.

Re: Capcom: PSN Downtime Costing Us 'Hundreds of Thousands ...

That implies that they haven't lost it already.

 
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Matthew Wilsonthat being said I am not normal, I took the upgrade and made a recovery drive, than did a clean install. most issues in os upgrades come from doing the upgrade. doing a fresh install fixes that.07/29/2015 - 6:58pm
Matthew Wilson@james so far hone, no major issues encountered yet. the only issue ?I have is my second wifi adaptor does not work, but I have my built in one. that issue is on netgear to fix though with new drivers07/29/2015 - 6:46pm
TechnogeekSora, the entire reason those clauses are being added everywhere is that they WERE upheld. AT&T Mobility v. Concepcion, back in 2011.07/29/2015 - 6:28pm
james_fudgeHow many crashes so far?07/29/2015 - 5:46pm
Matthew Wilsonmost likly not since windows is considered essential, so unreasonable tos wont hold up. that being said, I am using it, and its prity good.07/29/2015 - 5:11pm
Sora-ChanThe question on those is can they be held up in court. From what I can tell those kinds of clauses haven't been challenged in court yet.07/29/2015 - 4:40pm
E. Zachary KnightPapa, Of course thre is. That has now become a permanent part of the EULA boilerplate template.07/29/2015 - 12:56pm
Papa MidnightIn case anyone is interested, there is a clause written into Section 10 of Windows 10's EULA that provides for a Class Action Waiver, and restricts the user to Binding Arbitration.07/29/2015 - 11:15am
TechnogeekNo, that folder is what gets used for the upgrade process. I already had the upgrade go through on my notebook.07/29/2015 - 10:35am
Andrew EisenMatt - And AGAIN, you keep saying "accountable." What exactly does that mean? How is Gamasutra not accounting for the editorial it published? How is it not accountable to its readership (which, AGAIN, is primarily game industry folk, not gamers)?07/29/2015 - 10:10am
james_fudgeThat's the clean install, for anyone asking07/29/2015 - 9:23am
TechnogeekAlso, it's the upgrade that's available for installation now. You might need to forcibly initiate the Windows Update process before it'll start downloading, though. (If there's a C:\$Windows.~BT folder on your computer, then you're in luck.)07/29/2015 - 8:46am
TechnogeekAdmittedly there's more room to push for an advertiser boycott when you get into opinion content versus pure news, but keep in mind that reviews are opinion content as well.07/29/2015 - 8:46am
TechnogeekMatts: There's a difference between "this person regularly says extremely terrible stuff" and "I don't like the phrasing used in this one specific editorial".07/29/2015 - 8:45am
MattsworknameWait, is that for the upgrade or the clean install only? cause I was gonna do the upgrade07/29/2015 - 8:32am
james_fudgehttps://www.microsoft.com/en-us/software-download/windows1007/29/2015 - 8:30am
PHX Corp@Wilson, I'm still waiting for My upgrade notice aswell07/29/2015 - 7:57am
MattsworknameWilson: how? Im still waiting for my upgrade notice07/29/2015 - 3:44am
Matthew WilsonI updated to a clean instill of windows 10.07/29/2015 - 2:36am
Mattsworknameargue that it's wrong, but then please admit it's wrong on ALL Fronts07/29/2015 - 2:06am
 

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