Capcom: PSN Downtime Costing Us 'Hundreds of Thousands of Dollars in Revenue'

May 9, 2011 -

Capcom says that the extended downtime of the PlayStation Network is costing the makers of Street Fighter and Mega Man hundreds of thousands of dollars. Answering a question on the company's official Unity Blog, Capcom senior vice president Christian Svensson said that the downtime is costing "hundreds of thousands, if not millions of dollars in revenue".

"I'm frustrated and upset by it for a number of reasons," he wrote on the blog. "As a consumer, I also play games online on PS3, which I can't do... and likely my personal information is also compromised. Secondly I like to buy things in the PlayStation Store and that I can't do right now.

"On a related note, as an executive responsible for running a business, the resulting outage obviously costing us hundreds of thousands, if not millions of dollars in revenue that were planned for within our budget," he added. "These are funds we rely on to bring new games to market for our fans.

"In short, the hackers appear to be trying to 'punish' Sony for some perceived injustice, and they've been effective in that I suppose. But they're also punishing millions of other consumers and businesses which makes it impossible to be sympathetic to their 'cause'."

A Sony Japan representative said over the weekend that PSN would be "fully operational" May 31.

Source: Capcom Unity Blog


Comments

Re: Capcom: PSN Downtime Costing Us 'Hundreds of Thousands ...

This does kind of lead into something else I've been wondering: How will this impact upcoing titles for the PS3 salted to be coming out in the next few months or so?  Like, for example, Sucker Punch Studios' Infamous 2?  It has to be hurting them somehow if they can't access the network to make last minute fixes and tweaks.

Re: Capcom: PSN Downtime Costing Us 'Hundreds of Thousands ...

This is a good example of why, if it really was just the payment hack, Sony would be trying so hard to stick to the 'hackers got everyone's personal data' story.  Companies might be annoyed but understanding at profit loss due to such an intrusion.. but if it DOES turn out to simply have been that dev hack (pure speculation of course), Sony's partners would be absolutely livid that they are loosing so much revenue simply because Sony wanted to stop a few people from downloading free stuff....

Re: Capcom: PSN Downtime Costing Us 'Hundreds of Thousands ...

Hm, maybe, but I don't know that it's safe to assume third-party publishers disagree with Sony's "anti-piracy" measures -- keep in mind that Capcom STILL hasn't published Super Street Fighter 4 on the PC due to the rampant piracy of the previous version of the game, despite acknowledging that they sold lots and lots of legit copies.

And while he's going with the angle that this is retribution over OtherOS (a line which I still don't entirely buy; it's entirely possible but far from proven), he certainly doesn't show any sympathy for the attackers.

Not that any reasonable person would, of course; screw those guys.  That's a point I've seen get lost far too often in these ridiculous us-versus-them arguments: criticizing Sony does not equate to praising the people who did this.

Re: Capcom: PSN Downtime Costing Us 'Hundreds of Thousands ...

I'm pretty much certain the feeling towards the attackers, ESPECIALLY if their goal was to steal any information at all, is anger or disgust from all around the board. Even toward SONY, from anyone that doesn't support the "they were the target hence blameless" argument, if their security was not strong enough, I think there's a consensus that they drop the ball so hard on this one.

Re: Capcom: PSN Downtime Costing Us 'Hundreds of Thousands ...

Whether this is retaliation for the OtherOS and related lawsuites, it seems likely that these types of attacks will happen on public companies in the future. We shouldn't squander this opportunity to make sure that any business, large or small, like or unlike Sony, do their due diligence in protecting the private information it collects. They may be the victim, but if they have not taken reasonable efforts to protect this information they are also to blame.

Re: Capcom: PSN Downtime Costing Us 'Hundreds of Thousands ...

And the customers are already losing patience.

Re: Capcom: PSN Downtime Costing Us 'Hundreds of Thousands ...

That implies that they haven't lost it already.

 
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ConsterSleaker: if you think there's only been "a handful of" incidents, you have your head stuck *somewhere* - I'm assuming it's sand.09/20/2014 - 5:38am
prh99Most of it's agitprop clickbait anyway.09/20/2014 - 5:27am
prh99A good reason to stop reading reguardless of view pointhttp://www.theguardian.com/media/2013/apr/12/news-is-bad-rolf-dobelli.09/20/2014 - 5:22am
Andrew EisenWell this is unique! A musical critique of the Factual Feminist's "Are Video Games Sexist?" video. https://www.youtube.com/watch?v=-K4s7cV4Us409/20/2014 - 2:41am
Andrew EisenSome locked threads. Some let them be. So, no, I'm not seeing a problem here. No corruption. No collusion. No ethical problem with privately discussing ethics.09/20/2014 - 12:48am
Andrew EisenAnd still, in the end, Tito made up his own mind on how to handle his site. All 150 or so members went off to handle their own sites in their own ways. Some talked about it. Some didn't. Some changed disclosure policies. Some didn't.09/20/2014 - 12:40am
Andrew EisenThere were two comments other than Kochera and Tito's. One pointed out the Escapist Code of Conduct, another comment was in support of Tito.09/20/2014 - 12:40am
Andrew EisenKochera privately expressed his disagreement on how Tito decided to do something. No, I don't consider that crossing a line nor do I consider the exchange an example of the group pressuring him.09/20/2014 - 12:36am
Kronotechnical reasons. Anyways, I need to get to sleep as well.09/20/2014 - 12:29am
KronoAnd he wasn't the only one pushing Tito to censor the thread. If Tito had bowed to peer pressure, we likely wouldn't have gotten this http://goo.gl/vKiYtR which grew out of that thread. Said thread also lasted until a new one needed to be made for09/20/2014 - 12:28am
Krono@Andrew So it's an example of Kuchera crossing the line from reporter to advocate. And an example of the group pressuring for censorship.09/20/2014 - 12:21am
E. Zachary KnightAnyway, I am off to bed. I will probably wake up to all of this being knocked off the shout box.09/20/2014 - 12:20am
E. Zachary KnightKrono, that is the type of reading too much into things that bugs me. Ben did no such thing. Greg had the last word in that part of the exchange. The rest was about how to approach the story and Quinn.09/20/2014 - 12:19am
Andrew EisenSo?09/20/2014 - 12:13am
KronoExcept that the forum thread wasn't harassment, and Kuchera continued to push for the thread's removal after Tito made it clear he didn't consider it harassment.09/20/2014 - 12:12am
Andrew EisenPersonally, I see nothing wrong with someone offering their opinion or the other person making up their own mind on how to run their site.09/20/2014 - 12:06am
E. Zachary KnightKrono, I read nothing of the sort in that email chain. I read Ben giving advice on what to do when a forum thread is used to harass someone and spread falshoods about them and others.09/20/2014 - 12:05am
KronoThat's exactly what Ben Kuchera was doing to Greg Tito.09/19/2014 - 11:58pm
Krono@EZK So you see nothing wrong with one journalist pressuring a journalist from a different organization to not only not run a story, but to censor a civil discussion already taking place?09/19/2014 - 11:56pm
E. Zachary KnightI write for a number of blogs and talk to people who write similar blogs all the time for tips and advice. I see nothing wrong with that.09/19/2014 - 11:50pm
 

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