Games and Films as Crisis Management Training Tools

July 6, 2011 -

Researcher Anita Lynn Furtner says that the best way to train for a crisis is to use films and video games. She said crisis management training needs a change and that it is time to do away with lectures and boring PowerPoint presentations and consider films and video games.

"You have a lecture, you have a PowerPoint and a knowledge check and, there, you are considered trained and certified. And, most likely, you only do this once a year," said Furtner. She wrote her dissertation at the University of Arizona about the potential use of films and video games for crisis management training. She earned her doctoral degree in rhetoric, composition and the teaching of English in May

"That's not what I call motivating or engaging, and it doesn't lead to any long-term recall," added Furtner.

These kinds of ideas shaped her dissertation, "Entertaining Crisis: What 21st Century Corporations Can Learn from the Rhetoric of Crisis in Film and Computer Games." Furtner has long been concerned with finding stronger training models to provide effective ways to help people retain the knowledge they need when a real crisis happens.

For her study, Furtner used three films: "Virus," "Apollo 13" and "2012." She also studied three games: Splinter Cell: Conviction, Gears of War 2 and Call of Duty 6: Modern Warfare 2.

"With popular film, you are mentally engaged in understanding the story and keeping in mind different scenes to understand the big picture," she said. "Even more so with video games, because you have an active role in designing the story, to a certain extent."

But in studying plot, narrative and metaphor, Furtner found that not all films and video games work well in training. Those with a strong narrative and deep storyline tend to be better than traditional training methods.

Furtner says that she plans a new study that she will modify to influence player behaviors. In the long run she hopes that her work will help lead to more integrated ways for agencies, companies and organizations to implement useful crisis management training.

"I want to help people to be able to say, 'I'm not going to react, I'm going to respond,'" Furtner said. "I think it's important to make a shift in the way we are teaching our employees so that they are able to remember this a week, a month, a year from now."

Source: UA News


 
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DocMelonheadWhich is why I find him/her to be annoying as hell.05/30/2015 - 12:34pm
ConsterIP raises valid points sometimes, but they're drowned out by his "REPENT, SINNER!" attitude.05/30/2015 - 12:32pm
DocMelonheadOne of them were friend of those who got harassed by GameGate; another feel that GamerGate made it worst for people like her.05/30/2015 - 12:19pm
DocMelonheadI met several people at Boing Boing who have their own personal grude against them;05/30/2015 - 12:16pm
DocMelonheadSo, the question is this Iron Patriot, WHAT'S YOUR BEEF AGAINST GAMERGATE?05/30/2015 - 12:15pm
DocMelonheadThat's why many Anti-GG here see you as an ASSHOLE.05/30/2015 - 12:09pm
DocMelonheadSo in other words, You failed to keep a decent disscusion and proceed to talk down on those who argues against you.05/30/2015 - 12:08pm
DocMelonheadBut that's the thing, all you said that GamerGate is NOTHING BUT HARASSMENT AND VICTIM BLAMING05/30/2015 - 12:07pm
DocMelonheadAlso, IP you're no better than GamerGate; and yes, it ENABLE death threats, but not encourage them.05/30/2015 - 12:06pm
DocMelonheadSo who agree that the report buttion should be put back up.05/30/2015 - 12:05pm
DocMelonheadalso We all agree that you're annoy as fuck IP05/30/2015 - 12:05pm
DocMelonheadGoth Skunk never gone victim blaming05/30/2015 - 12:04pm
DocMelonheadHarassment=Bullying.05/30/2015 - 12:01pm
IronPatriotBecause gamergate death threats, rape threats and doxxing are SO SIMILAR to pointing out the facts and logical failings of gamergate.05/30/2015 - 11:29am
IronPatriotLet's see. Gamergate sends death and rape threats against innocent women, and goth skunk blames the victims for getting harrassed. I point out gamergate harrassment and victim-blaming, and the pro-gamergaters squeal that they have been harassed? LOL!05/30/2015 - 11:28am
WonderkarpAs a life long X-Men fan, I cant tell you how much this annoys me http://www.ign.com/articles/2015/05/30/between-the-panels-marvels-merchandising-problem05/30/2015 - 10:23am
MechaCrashOh, no, I totally agree with you that Iron is being a jerk and needs to stop, but isn't the usual GG suggesstion for harassment "just ignore it, grow a thicker skin, don't report it"?05/30/2015 - 9:22am
Conster...and even the more stubborn and annoying ones are downright pleasant when compared to IronPatriot's behavior. His behavior is harassment regardless of whether it's aimed at pro-GG or anti-GG people, and it has to stop.05/30/2015 - 8:55am
ConsterMechaCrash: is this about Goth_Skunk's complaint against IronPatriot? Because while I'm anti-GG and strongly disagree with a lot of the stuff the pro-GG people on here say, most of them disapprove of harassment, even if it's 'in the name of GamerGate'...05/30/2015 - 8:55am
MechaCrashMan, some people are just...so immune to noticing irony, you know? The mind boggles.05/30/2015 - 8:35am
 

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