Seattle Man Gets Disconnected by Comcast

July 15, 2011 -

A Wired.com report details the plight of a Seattle Washington man who no longer has access to the internet, thanks to a Comcast decision to disconnect him after he went over monthly data caps two months in a row. Andre Vrignaud, a 39-year-old gaming consultant in Seattle (and a former Microsoft technology evangelist for Xbox 360 and Xbox live), had his broadband connection cut by Comcast on Monday for using too much data. Vrignaud used more than 250 GB of data (the monthly limit) on his Comcast broadband connection two months in a row, triggering the company’s overage policy that results in a one-year long ban from the service.

While Vrignaud admits that his shared Wi-Fi (with his entire house), cloud-based data transfers, online gaming, and video streaming usage such as Pandora, YouTube, and Netflix, were at times heavy, he did not know that his upload activity was being counted by Comcast. This is important because Vrignaud was transferring large amounts of data including a massive music connection to a cloud based storage service.

Vrignaud is now looking into other connectivity options, but true broadband connections are only available from Comcast in the Seattle area, leaving him to juggle between using friends' Wi-Fi (who are Comcast customers) and  Internet cafes, until he chooses a DSL or Clearwire 4G plan for his home.

While Vrignaud is down, he's not out. He has vowed to plead his case to politicians and regulators.

"I struggle when I watch Comcast raising broadband speeds, and at same time, saying they can’t afford all this internet usage, without doing deep packet inspection and other invasive things," Vrignaud told Wired.com. "They haven’t laid new cable in 15 years. I’m pretty much a non-regulation guy, and I’d just rather let the market be competitive. But I get really frustrated in situations like this where what is truly a bad company is not being forced to improve because it doesn’t have to. I really don’t have any choices here."

For its part, Comcast says that it was justified in disconnecting Vrignaud's account because he clearly went over the standard 250GB monthly data cap as dictated in its "excessive use policy." 

"The excessive use policy we have in place exists in a few different places - in our Terms of Service and Acceptable Use Policy (LINK), which customers agree to when they sign up, as well as in numerous FAQs we have online (LINK)," Comcast Senior Director of Corporate Communications Charlie Douglas told GamePolitics. "In addition, we launched a bandwidth meter nationally for every customer so they have tools they can use to manage their data usage. You can read more about that on our Corporate blog (LINK)."

Douglas also pointed out that Vrignaud's situation is an exception, with less than 1 percent of users ever going past the data cap.

"It is extremely rare that a customer would ever hear from us," Douglas continued. "It's far less than 1% of our customer base. However, if a customer exceeds the 250 GB monthly usage threshold, then we have a process where we call the account holder's phone number of record (and we keep contacting them until we get them live on the phone). During that phone call, we inform them that they have exceeded the monthly allotment and we ask them to curb usage. We also tell them that if they exceed the threshold for a second time within six months of that phone call, then we reserve the right to suspend their account."

"The overwhelming supermajority of customers we call voluntarily curb their usage and so it becomes a non-issue," he added.

We'll leave it up to our readers to decide whether Comcast's policy is unfair and heavy-handed, or Vrignaud is simply a bandwidth hog who stayed at the trough too long and paid a heavy price.

Source: Wired

Posted in

Comments

Re: Seattle Man Gets Disconnected by Comcast

While it may be a valid supposition, in practice it's still dumb because I can't think any landlords or housing companies that would be so dumb as to evict people for spending too much time in their apartments/houses. As stated several times in the comments section of this article, it would make more sense to charge more for more use, than to ban/evict someone and stop getting money from them.

 

 

"And though we may pledge fanboy allegiances to different flags, deep down inside we all serve one master, one king. And his name... is GAMING! FOREVER MAY HE REIGN!"

http://www.examiner.com/video-games-in-atlanta/mike-chrysler

Re: Seattle Man Gets Disconnected by Comcast

"While it may be a valid supposition, in practice it's still dumb because I can't think any landlords or housing companies that would be so dumb"

That's exactly the point. It is dumb and Comcast is doing the same thing, but they get away with it.

-Greevar

"Paste superficially profound, but utterly meaningless quotation here."

-Greevar

"Paste superficially profound, but utterly meaningless quotation here."

Re: Seattle Man Gets Disconnected by Comcast

This whole "Being on the same page with greevar" thing is making me uncomfortable! Stop making sense, damn you!

I kid, I kid.

 

 

"And though we may pledge fanboy allegiances to different flags, deep down inside we all serve one master, one king. And his name... is GAMING! FOREVER MAY HE REIGN!"

http://www.examiner.com/video-games-in-atlanta/mike-chrysler

Re: Seattle Man Gets Disconnected by Comcast

i already covered that actually :)


Re: Seattle Man Gets Disconnected by Comcast

It's Comcast. From my experience with them nothing surprises me coming from them.

This is a company that has turned off all my services for a past due balance of 5 cents.  No lie they actually turned everything off because we paid all but a nickel of the bill one morning because that was all the funds that were available on the credit card.

This is a company that when we cancelled the appointment for their techs to come out and install a service that was already installed in the house thus no reason for us to pay $40 for them to come out for no reason. Instead of cancelling the appointment their dumb rep cancelled the whole account.

Then after getting a new account they swore it was disconnected from the house and they had to come out. Which we explained nothing had been disconnected from the house. They turned the service off at the office, nothing was ever disconnected from the house. In order for it to be disconnected from the house someone from Comcast would have to come out and physically disconnect the wire. No one came out to disconnect it. The moron cancelled the account instead of the appointment. After arguing with them for awhile we called back and got the rep that had the brain for the day and explained nothing was disconnected from the house. All they have to do is put the serial number for the equipment on the new account and everything will work. Did that and all but one cable box worked and that was due to the girl not putting it in right. But you basically have to scream at these people to get them to understand how to do their own tech support. Ocasionally, you'll get a rep that has some clue what they're doing but most of them are halfwits.

So half-cocked business pretty much sums up Comcast. The unfortunate thing is there really isn't an alternative in some areas so Comcast has a monoply when it comes to internet. Fios isn't availible here, and Direct TV/Dish Network use Comcast for their internet service so either way you're still dealing with Comcast.

Re: Seattle Man Gets Disconnected by Comcast

ATT also has deta caps on there internet 150gb for DSL and 250 for u-vers if you go over its $10 per 50gb.

 

and i would just like to point out that comcast has now one the werst corparasion aword 2 years runing  .

 

am dyslexic and have a learning disablement from when i died as a baby and sustained brain damage do to lack of oxygen pleas pardon my bad spelling and grammar

 

---

am dyslexic and have a learning disablement from when i died as a baby and sustained brain damage do to lack of oxygen pleas pardon my bad spelling and grammar-

Re: Seattle Man Gets Disconnected by Comcast

He used the service according to his needs.  Due to that he was banned for using the service that he paid for.  Though again, if he unplugged everything and didn't use the service he paid for, he wouldn't have ost the service he woudn't be using.

Here is what you don't understand:

Everyone here understands the contract.  The contract, everyone here understands it.  The contract is understood by everyone here.  What peope are saying is that Comcast penned a shitty contract.  The genera consensus here is that the contract from Comcast is total bull.  The Comcast contract, by a vast majority here, is a complete and total butt rape.  Do you understand?  Is this understood by you?  Do you understand yet?

-Ultimately what will do in mankind is a person's fear of their own freedom-

Re: Seattle Man Gets Disconnected by Comcast

So he willingly signed a shitty contract and Comcast is the bad guy? How exactly does that work? By the sounds of it, he had alternatives and still chose to go with Comcast. If I sign a car/home loan that's stacked heavily against me, well shame on me. The bank isn't 'evil' for writing a loan contract that benefits themselves and 'butt rapes' me. They ARE greedy, they ARE asshats, but I don't HAVE to sign the loan papers.

Re: Seattle Man Gets Disconnected by Comcast

Given that Comcast is a local monopoly, known for using that power to, among other things, hawk their cable TV service and throttle streaming?

 

Yes, they're the bad guy here.  They write this shitty contract this way for a reason, to produce profits for Comcast by not allowing customers to alternative streaming media methodologies.

Re: Seattle Man Gets Disconnected by Comcast

alternatives?

if you consider an alternative to your presumably working vehicle another vehicle with 1 missing wheel, and hole in the gas tank, then yes, he had alternatives.

otherwise the choices are

1. comcast with highspeed broadband

2. crappy DSL that'll crawl during peak hours

3. 3g/4g service thats often spotty and somewhat unreliable as well as slow.

4. back to the basics of 56k! nuff said.

and given the price gap between 1-3 is barely $10, if that.. gee... what a choice.. service that works, or service that doesn't... i dunno man... thats tough..

 

Re: Seattle Man Gets Disconnected by Comcast

Yes, Comcast is the bad guy.  They are using shady business practices to fuck over their customers.  They are punishing people for using their service.  That very much makes them the bad guy.  As far as other options, if you would have read the article you would have seen that there aren't any.

-Ultimately what will do in mankind is a person's fear of their own freedom-

Re: Seattle Man Gets Disconnected by Comcast

differance there in your example.

you live in the house and don't pay for it, your booted.

just like for his service, if he didn't pay, obviously he'd get booted.

however, its more like he PAYED for a service and was cutoff.

 

using your example, would it be right to pay your mortgage/rent and get kicked out for spending to much time in your home? just because they somehow had a time alotment clause in the contract you had little choice in agreeing to if you wanted a home in an area that only had 2 places to get them, 1 with a roof and the other not?

he payed for a service they exessively limited, he wasted a lot of it true, but they need to have a way to monitor that (one the customer can use, i dunno if they do or not) but what others are saying is true.

you don't kick a customer in the nuts for using your service, they should just charge him for overuse, much like a cell company would.

Re: Seattle Man Gets Disconnected by Comcast

You're right, the house example is a little flawed. You're also right in that he paid for a service, a service which he used. He wasn't 'cutoff' until AFTER he exceeded the cap. How is that so hard to understand? Does the cap suck? Yes, of course it does. Is the cap unnecessary? Unless his use of the service adversely affected another user's fair use, the cap is arbitrary and stupid. The fact is, however, he agreed to the cap when he signed the contract. He was fully aware and he ignored it. That's what it all boils down to. Comcast isn't 'evil' for enforcing the contract. They're just greedy asshats to begin with.

Re: Seattle Man Gets Disconnected by Comcast

chances are though he didn't agree to the cap at all, it was forced upon him in a contract change he was never privvy to directly.

companies like comcast have a standard clause that allows them to modify the agreement WITHOUT warning to the consumer (Sony used this in the removal of OtherOS not to long ago) the terms in which this little tidbit is written can vary, and often be hidden among a ton of other standard mumbo jumbo.

if anything thats what consumer groups need be fighting, those little bits in the fine print that allow the companies to brutaly step on our toes without any warning or reason other than to be dicks when they want to be.

to boot, it still doesn't answer why comcast would kick a paying customer off their service, charge him more! Overuse fee's, like late fees, would completely solve the issue and possibly convince him to curb his use faster than an easily forgettable phone call, as well as serve as additional warning before throwing away a good customer (assuming he was paying his bills on time)

topping it all though IMO having a crazy contract that'd need a lawyer present just to understand is BS overall.

just spell out the terms in plain language and skip the garbage, but doing so would make it hard for companies to bully the consumers legally wouldn't it?

 

Re: Seattle Man Gets Disconnected by Comcast

"It is extremely rare that a customer would ever hear from us, It's far less than 1% of our customer base."

If less than 1% of the customers go over the limit, then what's the problem? Why ban him? He's one out of one hundred. What does it hurt to let him use the amount of data he is using.

The answer is obvious, they know heavy bandwidth users are using services that compete with their cable TV service and "On Demand". It's clearly an anti-competitive scheme to make their internet service less useful so that you need to buy their other services.

I had service with Comcast in the past. My connection netted me 12 Mbps per second typically. Multiply that by 100 (customers) and you have 1.17 Gigabits per second. To supply 100 people with 12 Mbps, they need 1.17 Gbps. They need barely over a gigabit per 100 customers? Comcast's is trying to degrade the utility of their internet service to the point where it doesn't interfere with most internet fuctions of the lowest common denominators (browsing, shopping, email), but makes it unattractive to use it as a primary source of entertainment (streaming TV/Movies, cloud services, downloading games, etc.). The issue is moreso multiplied if you have a multiple user household (i.e. wife, kids, roomates) whom share the connection.

-Greevar

"Paste superficially profound, but utterly meaningless quotation here."

-Greevar

"Paste superficially profound, but utterly meaningless quotation here."

Re: Seattle Man Gets Disconnected by Comcast

This is a rare day, indeed. I actually agree with everything you said.

Usually, I'm one to stick with the rules and terms of use, but this, I gotta call BS on. Data caps are just ways of "solving" an imaginary problem.

Sure, overuse may account for less than 1% of the total customer base, but banning your customer for doing something they give you money to do? Customer service at it's finest, to be sure.

Using data caps is a lazy and cowardly way to try to force people to use what you have, instead of letting them have their own options. Or even better yet, improving your product or service so that people would actually want to use it over Netflix or Hulu.

I'm surprised nobody's tried pressing racketeering charges on them yet.

 

 

"And though we may pledge fanboy allegiances to different flags, deep down inside we all serve one master, one king. And his name... is GAMING! FOREVER MAY HE REIGN!"

http://www.examiner.com/video-games-in-atlanta/mike-chrysler

Re: Seattle Man Gets Disconnected by Comcast

If 1% of your customer base can bog down your network by using more than 250GB in 30 days (that's 8 GB a day, which is about 2 DVDs), then your service is the problem, not the customers. Rule No. 1 of business: Don't turn away paying customers.

-Greevar

"Paste superficially profound, but utterly meaningless quotation here."

-Greevar

"Paste superficially profound, but utterly meaningless quotation here."

Re: Seattle Man Gets Disconnected by Comcast

^This.

Re: Seattle Man Gets Disconnected by Comcast

Translation: ...

...

Er, well... That pretty much sums it up, actually. Good job.

 

 

"And though we may pledge fanboy allegiances to different flags, deep down inside we all serve one master, one king. And his name... is GAMING! FOREVER MAY HE REIGN!"

http://www.examiner.com/video-games-in-atlanta/mike-chrysler

Re: Seattle Man Gets Disconnected by Comcast

Grif...do you even know what 'racketeering' is? No, I didn't thinkn so. The reason they haven't been charged with it yet is, well, they aren't running a racket...

Re: Seattle Man Gets Disconnected by Comcast

Obvious shill is obvious.

Do YOU know what a racket is? Let Wikipedia help.

"Traditionally, the word racket is used to describe a business (or syndicate) that is based on the example of the protection racket and indicates a belief that it is engaged in the sale of a solution to a problem that the institution itself creates or perpetuates, with the specific intent to engender continual patronage."

However, I realize there are differences between classic racketeering and this.

Firstly, the proposed problem is finite bandwidth. The companies justify this by placing data caps. Meaning they get paid more for what they already have, instead of investing in improving their product and/or service into something that people would actually WANT to pay for instead of superior products like Netflix or Hulu.

Is this racketeering? Probably not in the traditional sense. Is it retarded and under/heavy-handed? Definitely.

BUUUUT, that's the long version. And we journalists do love to hear ourselves talk.

You just failed to read what I said correctly. I said I'm surprised that nobody's TRIED. I never said that I think they should be brought up on racketeering charges.

Take your ADD somewhere else.

 

 

"And though we may pledge fanboy allegiances to different flags, deep down inside we all serve one master, one king. And his name... is GAMING! FOREVER MAY HE REIGN!"

http://www.examiner.com/video-games-in-atlanta/mike-chrysler

Re: Seattle Man Gets Disconnected by Comcast

Let's sum up here shall we Grif. You don't like Comcast, none of us here seem to, but you wanted to sounds important and use big words. You decided 'racketeering' sounded pretty good and just evil enough, without going overboard, and threw it out there. Nevermind that it doesn't apply in any way, shape, or form. That's okay, though, cause you'll just invent a new definition for the word and shoehorn it on in there. Bravo, well done, sir.

Re: Seattle Man Gets Disconnected by Comcast

Wait, what?

Again, are you even reading the entire comment, before you find a word that offends you and go off on a tangent? I'll say it again:

I'm surprised nobody's tried pressing racketeering charges on them yet.

What I AM saying is that with our society as litigious as it is, it's surprising that someone doesn't take this off the deep end and try to push racketeering charges on Comcast. Like the McDonald's Hot Coffee incidents where customers spilled coffee on themselves and sued for it.

What I am NOT saying is that what Comcast is doing is akin to racketeering, or even close. I think it's stupid, like many of us here do, but I am not personally saying that I believe it's anywhere near racketeering.

If you're wondering why I posted the definition, it's because there are many people (nobody here, I hope) who would read that EXACT same thing and say "Hey, I can put Comcast in court for racketeering for this!". Which goes back to our over-litigious society.

Again, make sure you read and understand what someone is trying to convey before trying to pick apart every little word they say.

 

 

 

"And though we may pledge fanboy allegiances to different flags, deep down inside we all serve one master, one king. And his name... is GAMING! FOREVER MAY HE REIGN!"

http://www.examiner.com/video-games-in-atlanta/mike-chrysler

Re: Seattle Man Gets Disconnected by Comcast

It's a bit of both.

One, he's being a damn hog, it's obvious.  Should buy a T1 line and be done with it.

Two, Comcast is being Comcast: which is to say a greedy company that thrives on punishing its customers as much as possible while taking their money.  Comcast regularly throttles bandwith, changes policy, and is 100% supportive of paid tiers of access and the removal of net neutrality.

The bigger problem is this: Comcast has no serious competition for their product where this guy is, that lets them do whatever they want, to include stupid bandwith rules.

and Mr. Tastix? QQ more. the US is far from tops in the internet business.  just because your country sucks doesn't mean you need to sour grapes all over ours.

Here are we -- and yonder yawns the universe.

Here are we -- and yonder yawns the universe.

Re: Seattle Man Gets Disconnected by Comcast

A hog? Do you know what 250 GB a month is? ~8 GB a day. Roughly the capacity of two DVDs. One person might find it a challenge to maintain this amount of throughput, but if you have a family or roomates that share the connection with you, it's a whole new ball of wax.

-Greevar

"Paste superficially profound, but utterly meaningless quotation here."

-Greevar

"Paste superficially profound, but utterly meaningless quotation here."

Re: Seattle Man Gets Disconnected by Comcast

Downloading a Steam game can eat a huge chunk of that alone since some of those games exceed that.

Hmm, won't be surprised if Comcast tries a games on demand service.

Re: Seattle Man Gets Disconnected by Comcast

As said above, my country does suck in regards to our ISPs but that's still completely unrelated to my main post, it was a sidenote in something that really shouldn't be an issue.

This man is looking at taking legal action because he signed a contract that it seems he didn't like. Tough shit. If he didn't like their excessive use terms then he should have read them more carefully and chose a different provider.

Whilst I may not be a fan of the way many ISPs work (especially the ones in New Zealand, since every one of them is fairly obvious about hating network neutrality) that doesn't mean I have to be a fan of an idiot who breaks contract.

Comcast might or might not be draconian on some of their policies. They might change them at a moments notice but I'm pretty sure there's a clause saying they're allowed to do that. Here's a piece of advice: If you don't like their terms, then don't use their service. It's your fault if you're continuing to use a shitty service, not theirs.

Your wallet says more than your mouth.

Re: Seattle Man Gets Disconnected by Comcast

Yeah, but here's the thing that you may not realize about Comcast, seeing as you are not US. In the US cable companies are government authorized monopolies licensed by the local governments. So it is not simply a contract between Comcast and the user. Comcast also has a contract with the city/county/state giving them monopoly control of the region with no direct competition. There are a few caveats that come with that protective monopoly license. The biggest is that they are answerable to the local government. While Comcasts contracts with the locality probably do not address internet services, their treatment of customers and the requirements to provide services to all are typically pretty clearly spelled out. And a complaint like this, with this level of publicity is enough for the municipality to either cancel or opt not to renew Comcasts local operating license and transfer it to a competitor such as Charter or Time Warner.

So yeah it is a little more complicated than simply "he didn't read his contract". While Comcast has the option of canceling the one heavy bandwidth customer. At that customers urging half the state can then turn around and dump Comcast. 

Re: Seattle Man Gets Disconnected by Comcast

Conejo, do you even know what the phrase "sour grapes" means? I'd wager not because you're using in a very wrong fashion. In the end, however, I agree with Tastix... The guy was using a crap ton of bandwidth, knew it, knew the policy HE AGREED TO, and now he's suffering the consequences. Non-issue.

Re: Seattle Man Gets Disconnected by Comcast

I'm sorry, but I refuse to believe this as being "unfair".

Many of you Americans might not be used to what you call a "small" bandwidth limit but when you live in a country where the average data limit is 10gb then you begin to become unempathetic towards any coutry who has 25x more than you.

Other than that, just because he didn't know he was using it doesn't mean he should get a slap on the wrist (which he didn't). If I kill a man unintentionally then I still get done for manslaughter. It's still against the law, regardless of whether I intended to do it or not.

As far as I'm concerned, it's his own damn fault. Most ISPs will note their terms and regulations against excessive use (as well as what their definition of "excessive use" actually is) and what happens when you break them. It's your responsibility to make sure you do not exceed these limits, not the ISPs.

Do I sound like a douche? Sure, maybe I do. Do you sound greedy? Yeah, maybe you do.

Re: Seattle Man Gets Disconnected by Comcast

Get over yourself. Bandwidth caps (regardless of what country you live in) are put in place for the same purpose: To keep you from cutting your phone and cable services. End of story. The bandwidth shortages they cry on and on about are complete fabrications born from an aversion to actually investing in new infrastructure to actually serve people what they want. Comcast admits he is 1 out of 100 people that actually use that much, so what's the problem? One guy out of 100 can't degrade the entire network single handedly. It's all bullshit and excuses.

-Greevar

"Paste superficially profound, but utterly meaningless quotation here."

-Greevar

"Paste superficially profound, but utterly meaningless quotation here."

Re: Seattle Man Gets Disconnected by Comcast

Get over myself? How about you learn to read.

I never said data caps were justified (newsflash: clearly I don't think they are when I have to put up with 10gb of it yet "unlimited data" plans exist), I merely said that it's not "unfair" for his service to be cut when he broke the terms and regulations of his contract.

Did you even read my example? He broke the terms of his contract not once but twice and you think he deserves not to have his service cut for that? It's hardly because of the data he used but because, as I just said, he broke his contract again after being warned the previous month that he had gone over his limit.

How justified data caps has nothing to do with someone breaching the terms of their contract.

Re: Seattle Man Gets Disconnected by Comcast

I think the question would be did they inform him of the first infraction?  Did they give him tools to monitor is usage? Did they explain that it applied to upload and download amounts?

I know when I was on comcast, they did none of these things.  When I talked to a customer service person they just kept repeating 'there is no legal use for going over your cap, if you are going over your cap then you are either pirating content or running a buisness'.   I canceled that day... but the rep kept trying to tell me I must be a criminal (it was actually Netflix streaming that ate up my bandwidth).

That cuts the whole 'fairness' thing.  The caps were originally put in place to hurt Netflix... the caps only apply to OTHER people's streaming services, not their own.. so you have a local monopoly using their monopoly status to cut out competition for a bundled service.

Re: Seattle Man Gets Disconnected by Comcast

My guess is that he was a customer for a long time before this data cap crap, possibly before they started adding all of this, meaning he probably didn't even know about his part of the contract, meaning he likely didn't agree to it, and it's been shown corporations can get away with arbitrarily sneaking in terms like this.

Re: Seattle Man Gets Disconnected by Comcast

It's not a fair contract and the fact that he agreed to it doesn't mean that he deserves it. It was unfair circumstances that forced him into such a one-sided contract. It's the fact that there are few or zero alternate options for service that gives Comcast power to foist such abusive contracts on their customers in the first place. He may have violated the contract (twice), but the contract is far from right or fair.

-Greevar

"Paste superficially profound, but utterly meaningless quotation here."

-Greevar

"Paste superficially profound, but utterly meaningless quotation here."

Re: Seattle Man Gets Disconnected by Comcast

Exactly. It's like saying that internet service is like water, and that 1 out of 100 people use a little too much more water than usual. Is it REALLY that easy to believe that somehow, 1% out of an entire population of consumers is somehow causing a strain on (non-existant, mind you) resources?

Re: Seattle Man Gets Disconnected by Comcast

I think Comcast's policy is heavy handed. Banning a customer for using too much of your product? That is just plain dumb. From the description of the fellow, he is into a lot of sophisticated internet activities that require a large amount of bandwidth just to get going. I bet this wouldn't have been a problem from Comcast's point of view if he was using their OnDemand service instead of (the superior IMHO) Netflix streaming service.

In short: It's stupid policy to punish your customers for using a lot of your product.

Re: Seattle Man Gets Disconnected by Comcast

What I find odd is that they cut him off rather then forcing him to thier SOHO service which it sounds like he probably should have been on in the first place given how much of his usage was upload.

But this is a good example of where *gasp* competition would even things out, and what happens when you only have a single provider option.  You don't like the rules.. well.. nothing you can do.

Re: Seattle Man Gets Disconnected by Comcast

Ok i don't know anything about their SOHO service, but is Comcast's SOHO service what customers can use if they want to use more than 250gb? because if it is then it does seem somewhat fair that he should be cut off (though maybe not for a whole year)... i mean comcast warned him he was going over the limit, and has the tools for users to check their usage... if he was still going over the 250gb limit, feeling that 250gb was not enough for him then he should pay for the higher service and be done with the limit.

Though i will still agree that the lack of competition does make things more difficult since you don't have other options than just that

 
Forgot your password?
Username :
Password :

Poll

Will the FCC preempt state laws that limit municipal broadband services?:

Shout box

You're not permitted to post shouts.
Andrew EisenYes, the Wii U upscales but rendering in a higher resolution looks a hell of a lot better.08/01/2014 - 10:35pm
Andrew EisenIt's pretty. Lots of videos of it floating around. Just search "Xenoblade dolphin" and you'll find them.08/01/2014 - 10:32pm
ZippyDSMleeThe WII upscales tho. Matthew: It might be becue cartoonish desings do not age as fast as presudo realisim.08/01/2014 - 10:29pm
Matthew WilsonPeople who have run the Mario Galaxy games on a emulator have said they look better then most xb1/ps4 games when upscaled, so it would be interesting to see a upscaled version of Xenoblade08/01/2014 - 9:24pm
Andrew EisenHeck, it would probably sell better to newbies anyway. Even with its awesome art direction, the game looked dated when it came out years ago. I imagine an SD version would be a tougher sell.08/01/2014 - 8:55pm
Andrew EisenBecause it would be cool, would serve the game's fantastic art direction well and encourage people who've already played it to buy it again.08/01/2014 - 7:42pm
ZippyDSMleeWhy bother with an HD relese just repack the damn thing and promote it since it will play on the WIIU anyway....08/01/2014 - 7:04pm
Andrew EisenPlus, with Nintendo carrying the Wii U almost all by itself, it could help plug one of the unfortunately inevitable release schedule gaps.08/01/2014 - 3:23pm
Andrew EisenAn HD re-release would be cool though. It's a great game (and quite the looker, especially when up-rezzed) and more people should play it (the game had a limited release at a time when the Wii was all but dead an buried).08/01/2014 - 3:21pm
E. Zachary KnightSo no, people are not going to need to play the Wii game to undstand or enjoy the Wii U game.08/01/2014 - 1:27pm
E. Zachary KnightFrom what I understand, the two games have as much to do with eachother as Final Fantasy and Final Fantasy 2.08/01/2014 - 1:26pm
MaskedPixelanteIt's my secret hope that Nintendo announces Xenoblade HD to be released in the leadup to Xenoblade Chronicles X, or at least a mass market version of the first game so that people aren't going into this one blind.08/01/2014 - 12:40pm
PHX CorpI'm going to do a test stream later today, if anyone is intrested07/31/2014 - 2:40pm
Andrew EisenYes, I'm such a big Nintendo dork that I read Nintendo's quarterly financial reports.07/31/2014 - 2:09pm
Andrew EisenCool tidbit - Mario Kart 8 sales account for more than half of total Wii U software sales for the last quarter even though it was only available for the last third.07/31/2014 - 2:09pm
Andrew EisenStill a pretty cool promotion. Unfortunately for me, I'm not interested in purchasing Mario Kart 8 and I already owned or didn't want any of the free games on offer.07/31/2014 - 1:43pm
Andrew EisenInteresting that EU had 10 games to choose from while North America only had four.07/31/2014 - 1:41pm
MaskedPixelanteIt certainly worked, I probably would never have bought Mario Kart 8 if it didn't come with a free copy of Wind Waker HD.07/31/2014 - 1:14pm
Andrew EisenI imagine will see similar promotions like "Buy Mario Kart 8 get a download code for one of these specific games" but almost certainly not for all of its (however you would define) biggest releases.07/31/2014 - 11:24am
MaskedPixelanteI wonder if Nintendo is going to be doing "buy one get one free" promos for all their biggest releases going forward.07/31/2014 - 10:48am
 

Be Heard - Contact Your Politician