Class Action Lawsuit Filed for Xbox Live Subscription Double Billing

A new class action lawsuit accuses Microsoft of double billing its customer for Xbox Live subscriptions. Ryan Graves of Bloomington, Indiana has filed a class action against Microsoft in U.S. District Court in Seattle, alleging that the Xbox 360 creator double-bills its Xbox Live members and auto-renews subscriptions without their consent.

Graves' suit also alleges that Microsoft's prepaid subscriptions are "governed by vague and onerous terms of use," which Microsoft uses to double-bill people who do not renew their subscription before it runs out. Further, his suit claims, if the customer tries to renew, Microsoft charges for both the new subscription and the renewal of the old one.

Graves also claims that when he brought the issue to the attention of Microsoft, they told him that they thought the issue was resolved and that they would give him two years of Xbox Live membership. Graves claims he did not order two years of service and wanted no part of what Microsoft was offering.

The class action seeks restitution, statutory, treble and punitive damages for breach of contract, unjust enrichment, conversion and violation of the Electronic Funds Transfer Act. Graves also wants the to court to issue an injunction requiring Microsoft to "reverse all unlawful, unfair, or otherwise improper charges, and to cease and desist from engaging in further unlawful conduct in the future."

Source: Industry Gamers