Steam Gives Refunds to From Dust Customers

August 24, 2011 -

Customers, disgusted over Ubisoft's bait-and-switch relating to the DRM in the PC version of From Dust are authorizing Steam to give its customers refunds. The decision to give people back their money for the game came after the company flip-flopped on DRM inclusion in From Dust.

Earlier this month a company spokesperson claimed that the game would not contain any kind of DRM. Recently it was revealed upon the release that From Dust did in fact contain DRM in it. Fans, already sick of Ubisoft's "always-on" DRM scheme in other Ubisoft games were vocal in their discomfort with the company. Rock Paper Shotgun readers report that they have received emails from Steam support that say the following:

"If you don't want to wait for the patch or if you haven't played the game, per Ubisoft's request, we will issue refunds [for] this title."

It didn't help that the PC port of the XBLA title also had plenty of technical issues and some bugs that made playing the game a hassle..

Source: RPS by way of Joystiq.

Posted in

Comments

Re: Steam Gives Refunds to From Dust Customers

but WAIT!

didn't this same company just recently say their DRM wasn't only effective, but well adhered to by the fanbase of these games?!

hmmm complete turn around on 2 fronts here me thinks.

1. saying the DRM won't be there

2. saying the DRM was good and no one really cared about it (which is beyond an obvious lie)

Re: Steam Gives Refunds to From Dust Customers

Seems the treatment is worse than the illness.  Here they go actual lost sales, there more real then losses suffered from piracy.

Re: Steam Gives Refunds to From Dust Customers

I swore off all Ubisoft games a couple of years ago and every time I read about them I am glad I did.

They have done nothing over the years to redeem themselves in my eyes.

Re: Steam Gives Refunds to From Dust Customers

That makes two of us. I went as far as to get into the Festivus spirit and air grievances on the Steam forums. Of course in reality, it's probably meaningless in the long run but somebody had to say it: http://forums.steampowered.com/forums/showthread.php?t=1850437

----
Papa Midnight

Re: Steam Gives Refunds to From Dust Customers

I wonder if Ubi is ever going to consider factors like pointless delays, bad porting, and obnoxious DRM as factors for why their PC games don't do that well.

Nah, that'd imply that they're doing something wrong. Must be pirates!

Re: Steam Gives Refunds to From Dust Customers

Don't forget the old standby "The pc is a dying market"!

 
Forgot your password?
Username :
Password :

Shout box

You're not permitted to post shouts.
MaskedPixelantehttps://www.kickstarter.com/projects/thimbleweedpark/thimbleweed-park-a-new-classic-point-and-click-adv/posts Ron Gilbert's LucasArts throwback adventure is funded.11/24/2014 - 6:07pm
WonderkarpSo Madlibs Demands? Fun game11/24/2014 - 6:01pm
Andrew EisenHackers hack Sony Pictures. Threaten to release data if their demands aren't met. Don't actually issue any demands. http://badassdigest.com/2014/11/24/sony-pictures-shut-down-by-hackers/11/24/2014 - 5:52pm
Wonderkarpi would watch that cause amc11/24/2014 - 5:06pm
MaskedPixelanteBreaking Bugs, new series now in development at AMC. A QA tester for a major game company loses his job when a game launches with major bugs and turns to cooking meth to get by.11/24/2014 - 5:03pm
WonderkarpStar Wars Spinoff is Heist Movie Maybe. Retcons Dark Forces http://www.ign.com/articles/2014/11/24/rumor-2016-star-wars-spin-off-film-is-a-heist-story11/24/2014 - 4:50pm
Wonderkarppersonally, I have no opinion other than the Ferguson Police used ridiculous amounts of force in that situation. Other than that, I wasnt there when it happened, I have zero idea what happened. so I cant say anything.11/24/2014 - 4:43pm
james_fudgeyeah :\11/24/2014 - 4:05pm
WonderkarpOh man. Grand Jury verdict coming from Ferguson11/24/2014 - 3:54pm
Wonderkarpits a nasty "Unable to locate DLC" bug, that affects PS4 owners because you cant redownload DLC without deleting your saved game. And the only way to play the game is to wipe your save. Hours wasted.11/24/2014 - 3:51pm
WonderkarpDay 7 of WWE 2k15's Game Breaking Bugs with no resolution. its as bad as the Halo Servers and Unity's Floating eyes/teeth11/24/2014 - 3:50pm
Wonderkarpgranted, looking for sage advice in youtune comments id like looking for ducks in a desert11/24/2014 - 3:34pm
Wonderkarpoh dearie me, im being harrased. wheres the colbert report when you need it! i need to plug my patreon because everything on the web is litterall11/24/2014 - 3:32pm
MonteEisen, Ya the 3D clone wars started out aweful, but it actually got really good in later seasons. Particularly AFTER Ahsoka grows up a bit and stops being annoying. I Liked how the series ended11/24/2014 - 3:23pm
Andrew EisenI rather liked First Class but while most thought Future Past was pretty good, the trailers made it look awful and I haven't seen it yet. Come to think of it, I've only seen X-Men 1 and 2 and First Class.11/24/2014 - 3:22pm
MaskedPixelantehttp://www.comicbookresources.com/?page=article&id=57310 The biggest shock here is that Bryan Singer is still attatched to direct.11/24/2014 - 3:18pm
Andrew EisenI'm a third from the top. (I stole that joke from a play I did years ago.)11/24/2014 - 3:12pm
MechaCrashUnfortunately, it is not worth the hassle to make another account named "Time" so I can post "haha, of course not" as a shout, but let's pretend I did. For art. And bad comedy.11/24/2014 - 3:11pm
MechaCrashWill our dear Mr. Hornets ever wonder why TvW videos have closed comments? Will he ask himself why anybody thought a GG blocklist needed to be made? Time will tell, my friends. Time will tell.11/24/2014 - 3:11pm
Wonderkarpwell i am a top. lol11/24/2014 - 3:10pm
 

Be Heard - Contact Your Politician