Steam Gives Refunds to From Dust Customers

August 24, 2011 -

Customers, disgusted over Ubisoft's bait-and-switch relating to the DRM in the PC version of From Dust are authorizing Steam to give its customers refunds. The decision to give people back their money for the game came after the company flip-flopped on DRM inclusion in From Dust.

Earlier this month a company spokesperson claimed that the game would not contain any kind of DRM. Recently it was revealed upon the release that From Dust did in fact contain DRM in it. Fans, already sick of Ubisoft's "always-on" DRM scheme in other Ubisoft games were vocal in their discomfort with the company. Rock Paper Shotgun readers report that they have received emails from Steam support that say the following:

"If you don't want to wait for the patch or if you haven't played the game, per Ubisoft's request, we will issue refunds [for] this title."

It didn't help that the PC port of the XBLA title also had plenty of technical issues and some bugs that made playing the game a hassle..

Source: RPS by way of Joystiq.

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Comments

Re: Steam Gives Refunds to From Dust Customers

but WAIT!

didn't this same company just recently say their DRM wasn't only effective, but well adhered to by the fanbase of these games?!

hmmm complete turn around on 2 fronts here me thinks.

1. saying the DRM won't be there

2. saying the DRM was good and no one really cared about it (which is beyond an obvious lie)

Re: Steam Gives Refunds to From Dust Customers

Seems the treatment is worse than the illness.  Here they go actual lost sales, there more real then losses suffered from piracy.

Re: Steam Gives Refunds to From Dust Customers

I swore off all Ubisoft games a couple of years ago and every time I read about them I am glad I did.

They have done nothing over the years to redeem themselves in my eyes.

Re: Steam Gives Refunds to From Dust Customers

That makes two of us. I went as far as to get into the Festivus spirit and air grievances on the Steam forums. Of course in reality, it's probably meaningless in the long run but somebody had to say it: http://forums.steampowered.com/forums/showthread.php?t=1850437

----
Papa Midnight

Re: Steam Gives Refunds to From Dust Customers

I wonder if Ubi is ever going to consider factors like pointless delays, bad porting, and obnoxious DRM as factors for why their PC games don't do that well.

Nah, that'd imply that they're doing something wrong. Must be pirates!

Re: Steam Gives Refunds to From Dust Customers

Don't forget the old standby "The pc is a dying market"!

 
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Goth_SkunkI don't understand. GamerGate supports an open, diverse gaming community for all as well. Google's statement is contradictory.03/05/2015 - 10:59pm
TechnogeekAnd as far as the Card thing went, I basically balanced it out personal guilt-wise by donating an amount equal to the Shadow Complex purchase price to the ACLU.03/05/2015 - 9:44pm
TechnogeekWelp, look like the Gerberghazi crowd is going to have to use Bing now. https://twitter.com/googlecloud/status/57365320825126093003/05/2015 - 9:42pm
Goth_SkunkAhh! I misinterpreted your statement about being left with almost every game in existence. I interpreted it as 'If you boycott games he's been involved with, you're boycotting almost all of them.'03/05/2015 - 9:31pm
Andrew EisenGoth - Card has been involved with only a small handful of games so if one were to boycott games for his involvement, they wouldn't be missing out on many games.03/05/2015 - 9:29pm
Goth_Skunk@Craig: Only if you're not interested in seeing it end.03/05/2015 - 9:27pm
Craig R.Instead of calling people the "anti gamergate faction", you could just call them "sane"03/05/2015 - 9:23pm
Goth_SkunkWhat do you mean 'almost every game in existence'? Card is a writer, not a game developer.03/05/2015 - 9:18pm
Andrew EisenBut I too wonder how many people who cry boycott actually follow through. I vaguely remember a few years ago a bunch of people boycotting one of the CoD games and were all found playing it on Steam.03/05/2015 - 7:53pm
Andrew EisenAn interesting quandary but not equivalent as boycotting games that Card was involved with leaves you with... well, almost every game in existence.03/05/2015 - 7:51pm
MechaTama31I agree that it's silly to avoid buying a game because one person involved with it said some things you disagree with. But I wonder how many of the people calling it silly this time have boycotted games for, say, Orson Scott Card's involvement?03/05/2015 - 7:40pm
PHX Corphttp://www.myfoxphilly.com/story/28274296/officer-injured Officer In Critical Condition Following Shooting Inside North Phila Game Stop03/05/2015 - 6:55pm
WonderkarpThe Shutup was a quick interjection saying "HEY! EVERYBODY SHUT UP AND LOOK AT THIS!" and I got the Critical Condition from a Local news site. I linked TMZ.03/05/2015 - 6:49pm
Andrew EisenThey call me The Jaws of Life.03/05/2015 - 6:48pm
Goth_SkunkThat's terrible. Now that it's been noted, can we return to Andrew's amazing steel-tearing teeth?03/05/2015 - 6:42pm
Andrew EisenWell, sucks that that happened and I'm glad he's alright (nothing in the article you linked says he's in critical condition) but there's no need for anyone to shut up.03/05/2015 - 6:41pm
WonderkarpEVERYBODY SHUT UP! Harrison Ford is in Critical Condition After A Plane Crash!! D: http://www.tmz.com/2015/03/05/harrison-ford-plane-crash-landing-golf-course-santa-monica/03/05/2015 - 6:38pm
Goth_SkunkIt ruined my joke about your billionaire lifestyle affording you state-of-the-art dentistry. I longed to see you fill your mouth with steel-tearing jaws.03/05/2015 - 6:32pm
Andrew EisenYep, typos happen. Even on the invoices I send for my freelance work. Yeah, that's always super embarrassing.03/05/2015 - 6:29pm
Goth_Skunk"Steel" your fr- aww crap you fixed it.03/05/2015 - 6:26pm
 

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