Canada to Rogers: Come up With Plan to Stop Throttling game Traffic

September 19, 2011 -

The Canadian government’s telecommunications regulator has had enough of Internet service provider Rogers Communications throttling online game connections. The ISP tried to provide a reason but the government seems unsatisfied with the answer. The Canadian Radio-television Telecommunications Commission has given the company until September 27 to put together a plan to deal with the problem of game throttling.

"Commission staff also requests that Rogers provide a detailed report to the Commission once the problem is resolved, demonstrating that the problem has been fixed," read a portion of the letter sent to the ISP by the commission. "The requested document should include an overview of the solution, how it deals with the "underlying" dilemma, and "a description of the changes made to Rogers' ITMP [Internet Traffic Management Practices] disclosures in order to accurately reflect resolution of this problem."

The CRTC also plans on creating new guidelines "for responding to complaints and enforcing framework compliance by Internet service providers" sometime this week. Critics of this particular ISP think that these new guidelines will make it easier to resolve ISP and game related disputes.

The ball was put in the CRTC's court last year when Canadian World of Warcraft players began complaining of traffic interference during peak traffic periods. A December 2010 letter to the Commission revealed that content-to-client traffic was being mistaken for P2P traffic, and therefore being throttled by Rogers.

Ars Technica has more background information on this story here -- including a response from Teresa Murphy, who is a co-complainant alongside Jason Koblovsky. You may know Jason from his regular blog posts and his occasional contributions at GP.

Source: Ars Technica


Comments

Re: Canada to Rogers: Come up With Plan to Stop Throttling ...

Rogers (and Bell) are going to soon have to face up to the future of the internet service. They're too invested in selling other services (such as Phone and Television) that conflict with web-services for them to actually make a stand as a good and reliable ISP. With the increasing availability of web-video and services like Google Voice, it's getting less and less appealing to pay for the obscenely overrated sevices Rogers provides.

Case in point, I recently moved, and dropped Rogers as a provider; they were charging $65 a month for the high speed service I was using, and a $1.50 for every gig over the first hundred of use -- as my fiance and I do everything on the web, we were regularly getting an extra $10-20 on our bill every month, no problem.

Our new provider is charging $10 less a month for a higher speed connection, no caps, and a few other perks. We're now saving about $25 a month; our bill is never a surprise. The connection is just as stable, and it makes services like Netflix functionally free. And we don't have to deal with other anti-consumer policies like this one.

The only reason Rogers and Bell retain their customer base is because they are the biggest companies with the best recognition and largest marketing efforts. And if they don't shape up, more of the little guys are going to tear customers away from them bit by bit until nothing is left.

Re: Canada to Rogers: Come up With Plan to Stop Throttling ...

What ISP are you using?

Living in Canada is awesome. We enjoy the universal healthcare and gun-free environment of a European country while getting all of our games released at the same time as the US.

Re: Canada to Rogers: Come up With Plan to Stop Throttling ...

Distributel; I have nothing but praise for them so far, though the service is still fresh.

 
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Sleakerwonder if anyone is going to try and compete with google, I'm not a huge fan of the way they manage their video services.07/24/2014 - 4:41pm
Andrew EisenIt happened. Google bought Twitch. http://venturebeat.com/2014/07/24/googles-1b-purchase-of-twitch-confirmed-joins-youtube-for-new-video-empire/07/24/2014 - 4:28pm
MaskedPixelanteI hope Nintendo actually follows through with the DS Virtual Console, that sounds like it could be cool.07/24/2014 - 2:15pm
james_fudgePeople don't deny it persay, they bristle at the idea that it's a "problem" that nneds to be "fixed."07/24/2014 - 2:15pm
Papa MidnightRacism and Misogny are heavily prevalent in the gaming and online arena. Getting people to actually admit that, however...07/24/2014 - 11:42am
Papa MidnightThat very thing is somthing that anyone who has been subjected to racial-based targeting online could actually state that they've experienced.07/24/2014 - 11:41am
Papa MidnightPerfect example: "I have yet to talk to a man who has had to call a police officer due to a stalker, only to be told nothing can be done until they are physically assaulted."07/24/2014 - 11:40am
Papa MidnightNot that said communities are mutually exclusive. Even the very first comment on that last article equates women in the gaming industry with being the n-word. Despicable, aetestable, and (sadly enough) this is not an uncommon presence in either community.07/24/2014 - 11:35am
Papa MidnightI only wish someone would lead a similar investigation of the sheer level of irrational racially motivated hate and insults that are perpetuated in the online and gaming community.07/24/2014 - 11:33am
Papa Midnighthttp://www.polygon.com/2014/7/22/5926193/women-gaming-harassment07/24/2014 - 11:31am
SleakerAhh.. I have a feeling it's because they wanted to put up their own games on their own store.07/24/2014 - 10:56am
MaskedPixelanteRemember in 2012 when they decided to include new releases? That's when the whole service fell apart for me.07/24/2014 - 10:47am
Sleaker@MP - sold out? I thought they were always like this.07/24/2014 - 10:46am
E. Zachary KnightHowever, there are still a good number of games that have viable linux versions already and are currently in their games library that are not yet in the Linux store.07/24/2014 - 10:40am
E. Zachary KnightI for one am glad to see them finally support Linux. It has been a long time coming.07/24/2014 - 10:39am
MaskedPixelanteFrankly, I think GOG is on a quality downswing since they sold out.07/24/2014 - 10:22am
SleakerMy respect for them can't get any lower at this point, but at least they cut the bullshit I called them on back when they said it wasn't plausible to release on linux.07/24/2014 - 8:59am
SleakerGoG.com is retconning their previous 'We can't do linux support statements': http://www.gog.com/news/gogcom_now_supports_linux07/24/2014 - 8:58am
MaskedPixelantehttp://www.nerdist.com/wp-content/uploads/2014/07/WW_Cv36.jpg The new Wonder Woman design, created specifically to shut people up about Gal Gadot being too skinny to play Wonder Woman.07/24/2014 - 8:12am
InfophileVery nice article, Zen. I definitely agree that many devs won't support something unless everyone has it. So many other examples from the past, even as far back as the SNES and accessories for it like the mouse or superscope.07/24/2014 - 5:40am
 

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