Canada to Rogers: Come up With Plan to Stop Throttling game Traffic

September 19, 2011 -

The Canadian government’s telecommunications regulator has had enough of Internet service provider Rogers Communications throttling online game connections. The ISP tried to provide a reason but the government seems unsatisfied with the answer. The Canadian Radio-television Telecommunications Commission has given the company until September 27 to put together a plan to deal with the problem of game throttling.

"Commission staff also requests that Rogers provide a detailed report to the Commission once the problem is resolved, demonstrating that the problem has been fixed," read a portion of the letter sent to the ISP by the commission. "The requested document should include an overview of the solution, how it deals with the "underlying" dilemma, and "a description of the changes made to Rogers' ITMP [Internet Traffic Management Practices] disclosures in order to accurately reflect resolution of this problem."

The CRTC also plans on creating new guidelines "for responding to complaints and enforcing framework compliance by Internet service providers" sometime this week. Critics of this particular ISP think that these new guidelines will make it easier to resolve ISP and game related disputes.

The ball was put in the CRTC's court last year when Canadian World of Warcraft players began complaining of traffic interference during peak traffic periods. A December 2010 letter to the Commission revealed that content-to-client traffic was being mistaken for P2P traffic, and therefore being throttled by Rogers.

Ars Technica has more background information on this story here -- including a response from Teresa Murphy, who is a co-complainant alongside Jason Koblovsky. You may know Jason from his regular blog posts and his occasional contributions at GP.

Source: Ars Technica


Comments

Re: Canada to Rogers: Come up With Plan to Stop Throttling ...

Rogers (and Bell) are going to soon have to face up to the future of the internet service. They're too invested in selling other services (such as Phone and Television) that conflict with web-services for them to actually make a stand as a good and reliable ISP. With the increasing availability of web-video and services like Google Voice, it's getting less and less appealing to pay for the obscenely overrated sevices Rogers provides.

Case in point, I recently moved, and dropped Rogers as a provider; they were charging $65 a month for the high speed service I was using, and a $1.50 for every gig over the first hundred of use -- as my fiance and I do everything on the web, we were regularly getting an extra $10-20 on our bill every month, no problem.

Our new provider is charging $10 less a month for a higher speed connection, no caps, and a few other perks. We're now saving about $25 a month; our bill is never a surprise. The connection is just as stable, and it makes services like Netflix functionally free. And we don't have to deal with other anti-consumer policies like this one.

The only reason Rogers and Bell retain their customer base is because they are the biggest companies with the best recognition and largest marketing efforts. And if they don't shape up, more of the little guys are going to tear customers away from them bit by bit until nothing is left.

Re: Canada to Rogers: Come up With Plan to Stop Throttling ...

What ISP are you using?

Living in Canada is awesome. We enjoy the universal healthcare and gun-free environment of a European country while getting all of our games released at the same time as the US.

Re: Canada to Rogers: Come up With Plan to Stop Throttling ...

Distributel; I have nothing but praise for them so far, though the service is still fresh.

 
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quiknkoldhas their own stream, you are a gamer. I think the only prerequiset is to Play Games for Enjoyment10/30/2014 - 10:21am
quiknkoldI always felt the Gamer Identity was expressing an enthusiasm for Gaming in general. There are different degrees to that. If you say "I love this game and play it, lets see what else" with Ipad game, you are a gamer. If you are a retro game collector who10/30/2014 - 10:20am
NeenekoIt is long overdue, and things will probably settle down when they accept that the industry does not cater to them and them alone and go back to posturing within their own subculture.10/30/2014 - 10:10am
NeenekoThe community has always been split, with many factions within it, and they used to not interact all that much. Now they are having to confront they are not alone and thus not the one twue gamer identity.10/30/2014 - 10:09am
CMinerMW: The two are not mutually exclusive.10/30/2014 - 10:05am
Matthew Wilsonthe gaming community is going to split in to 2 groups. one wants games reviewed as product, and the other as art with all the social critique that comes with that. at this point i dont think it can be stopped sadly.10/30/2014 - 9:56am
NeenekoIt is a wonderful example of the heart of the issue, people accustomed to being part of defining value slamming into people who have other values.10/30/2014 - 9:53am
E. Zachary KnightAlso, this is a hillarious view of Kickstarter "Fine, still doesn't justify taking people's money they gave her to do a project for herself." talking about Sarkeesian.10/30/2014 - 9:35am
MaskedPixelantehttps://twitter.com/DanSlott/status/527814374459977728 One More Shot at Marriage.10/30/2014 - 8:44am
E. Zachary KnightApparently, it is ok to review a games art on whether or not you like the style, but not ok to review a game's story or theme based on whether or not you like or agree with it.10/30/2014 - 8:40am
MechaCrashComics never change because the people in charge now read comics when they were kids, and keep reverting comics to what they remember. As long as that cycle holds, change will be slow at best.10/30/2014 - 8:18am
Neeneko@ MechaTama31 - That is the big reason fansubs were tollerated for so long in the US, japanese studios kept watch to see which ones became popular via those networks.10/30/2014 - 8:11am
quiknkoldJournalists shouldnt be bigger than the stories they report or products they review.10/30/2014 - 7:48am
E. Zachary KnightHere is some food for thought for gamergaters who want politics out of games journalism. https://www.techdirt.com/articles/20141026/06425828942/journalists-need-point-view-if-they-want-to-stay-relevant.shtml10/30/2014 - 7:18am
quiknkoldI didnt say all games are like that, Conster. Princess Peach was....different. though I had fun with it.10/30/2014 - 7:00am
james_fudgehttp://www.somethingawful.com/news/gamergate-with-cats/10/30/2014 - 5:20am
MechaTama31AE: Japan's doujin scene illustrates an interesting potential solution to that problem. Let people play around with the characters, and keep an eye on things to see what people are buying.10/30/2014 - 12:07am
ConsterI bought, played and liked the game (unlike Smash Basketball *shakes fist*), but that felt iffy to me.10/29/2014 - 10:52pm
Consterquiknkold: if Super Princess Peach had been Super Prince Peach instead, do you think emotions would've been a mechanic?10/29/2014 - 10:51pm
quiknkoldcore meaning Colossus, Storm, Wolverine, and Nightcrawler10/29/2014 - 8:51pm
 

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