The Canadian government’s telecommunications regulator has had enough of Internet service provider Rogers Communications throttling online game connections. The ISP tried to provide a reason but the government seems unsatisfied with the answer. The Canadian Radio-television Telecommunications Commission has given the company until September 27 to put together a plan to deal with the problem of game throttling.
"Commission staff also requests that Rogers provide a detailed report to the Commission once the problem is resolved, demonstrating that the problem has been fixed," read a portion of the letter sent to the ISP by the commission. "The requested document should include an overview of the solution, how it deals with the "underlying" dilemma, and "a description of the changes made to Rogers' ITMP [Internet Traffic Management Practices] disclosures in order to accurately reflect resolution of this problem."
The CRTC also plans on creating new guidelines "for responding to complaints and enforcing framework compliance by Internet service providers" sometime this week. Critics of this particular ISP think that these new guidelines will make it easier to resolve ISP and game related disputes.
The ball was put in the CRTC's court last year when Canadian World of Warcraft players began complaining of traffic interference during peak traffic periods. A December 2010 letter to the Commission revealed that content-to-client traffic was being mistaken for P2P traffic, and therefore being throttled by Rogers.
Ars Technica has more background information on this story here — including a response from Teresa Murphy, who is a co-complainant alongside Jason Koblovsky. You may know Jason from his regular blog posts and his occasional contributions at GP.
Source: Ars Technica