What to Expect When Your GFW Live Account is Hacked

September 23, 2011 -

When you have an account for a service that keeps your credit card information on file, you hope that the company in question would provide you with some security, and when security fails, you pray that they will do what's right for the customer, but that doesn't always happen. In fact, sometimes companies do nothing at all to help you.

That is exactly what blogger Greg Knight learned about Microsoft when his Games for Windows Live account was hacked. Someone compromised his account and bought two games with his credit card (Batman: Arkham Asylum and Viva Piñata) using 10,000 Microsoft Points, to the tune of $125. He later discovered that his account had been hacked and the hackers changed the "alternate email address" to an account from guerrillamail.com.

After fixing that, Knight told Microsoft about the breach, who then locked down his account to investigate what had happened. After about a month a company representative told Knight that they found no evidence that his account had been hacked. Knight alleges that a Microsoft representative told him that they couldn't help him because his account wasn't connected to an Xbox 360. The representative also told him that he would have to go to his bank to convince them fraud occurred in order to get his money back.

This did not sit well with Knight so he decided to take the matter to his blog, and the court of public opinion. Here's what he wrote:

“Microsoft: If this is indeed your hacking/fraud policy, I find it disturbing. It is not acceptable to ignore credit card fraud that was committed on your service on the grounds that the victim doesn’t own the device that you want them to own. It costs you nothing to simply reset some intangible numbers, refund some money, and let bygones be bygones,” wrote Knight in his blog. “This could have been a very simple matter, but now look at what I’ve had to do. By the time you read this it will be too late for you to make good; the bank will have already been notified. I don’t get by on a lot of extra money after debts and bills are factored in. And yet I was very understanding of your procedure, waiting a month, a month when I really could have used that money. But you blew it.

It is too late for you to make good of your own volition so now it’s my turn to take my money back,” he added. “You didn’t even lose any product to whoever committed the fraud, so I leave public shaming to be your punishment. I hope everyone who reads this is as appalled as I am at how flippant and uncooperative you were over a serious matter like credit fraud.”

So far, Microsoft has not publicly commented on this story.

Source: Industry Gamers


Comments

Re: What to Expect When Your GFW Live Account is Hacked

I've had my MSN E-mail addressed which is connected to anything I do with Microsoft and calling India only to figure out they can't help you is frustrating and yes I dealt with this problem myself having to hire myself someone to get my account back which yeah I wish Microsoft used an authenticator or had one because with it's secruity I really don't buy MS games if I don't have to.

Re: What to Expect When Your GFW Live Account is Hacked

They should draft legislation requiring punctuation in online posts.

Re: What to Expect When Your GFW Live Account is Hacked

Maybe they should draft legislation requiring or at least encouraging companies to offer authenticators to their customers.

 
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MechaCrashThey aren't being held accountable because *this is what GamerGate is really about.* Hatred and harassment under a thin veneer of concern for ethics; it's a rotten movement right down to the core. Related: http://tinyurl.com/o5mamgn10/21/2014 - 1:53am
james_fudgeodd why would they delete pro vita comments?10/21/2014 - 12:50am
Neo_DrKefkaI am a little disturbed that members of #GamerGate are supporting and not holding its same members accountable when they say remarks that are unacceptable!10/20/2014 - 11:39pm
Neo_DrKefkaSome #GamerGate people are defending @kingofpol many are however lashing out at him but if we held Sam Biddle accountable and Gawker so must we hold @kingofpol and #GamerGate10/20/2014 - 11:30pm
Neo_DrKefkaA big name in the Gamergate movement Kingofpol uses a offensive term about autistic people and in turn the entire GamerGate community lashes out at him. We do not need false leaders who think they can say anything https://twitter.com/Kingofpol10/20/2014 - 11:07pm
Papa MidnightMP, honestly, I'm struggling to make heads or tales of the events being outlined in that reddit thread. I've never heard of Siliconera before, either.10/20/2014 - 10:48pm
MaskedPixelantehttp://www.reddit.com/r/vita/comments/2jbn6u/former_siliconera_moderator_leaks_screenshots_of/ Siliconera mods accused of deleting user comments that were pro Vita.10/20/2014 - 9:23pm
quiknkoldhttp://www.diamondbackonline.com/opinion/article_3fbc52ec-57eb-11e4-ba91-0017a43b2370.html10/20/2014 - 9:16pm
Neo_DrKefkaId love to see people come 2gether whether your 4 or against gamergate to gather 2gether and support an anti bullying charity and I would love to see a pro and anti gamegate debate on a neutral platform that promotes discussion and solutions10/20/2014 - 8:33pm
Neo_DrKefkaWhen someone was seriously hurt by a violent altercation. They have a prospective that people who have not had this experience lack. Bullying is a serious issue10/20/2014 - 8:30pm
Papa MidnightStraw Man to the fullest, but it gets the point across.10/20/2014 - 8:26pm
Papa Midnighthttp://i.imgur.com/dw0YPon.png10/20/2014 - 8:25pm
quiknkoldby doing something, Charitable Donations is an example.10/20/2014 - 8:06pm
quiknkoldAndrew : I dont accept any worded apology unless I can look the person in the eye when they say it. For me, he'd either have to make a video so I could read his bodylanguage, or actually do something. actions speak louder than words.10/20/2014 - 8:04pm
quiknkoldwell if they are looking for social pollution, Twitter is a great breeding ground for it. Its a breeding ground for deviance.10/20/2014 - 8:03pm
Andrew Eisenquiknkold - He had three tweets worth of apology the following day.10/20/2014 - 8:00pm
quiknkoldyou know, people keep saying Biddle's comment was sarcasm, but the thing is, Sarcasm doesnt translate well in Tweets. I took his words as really hateful, and unless I see an honest apology, I'm not going to be happy with him.10/20/2014 - 7:38pm
Matthew WilsonI doubt it will change much.10/20/2014 - 7:21pm
MaskedPixelantehttp://www.bbc.com/news/technology-29689949 Google's current piracy fighting plan.10/20/2014 - 6:58pm
Andrew EisenYikes. http://boingboing.net/2014/10/20/vultures-circle-gamergate.html10/20/2014 - 6:25pm
 

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