What to Expect When Your GFW Live Account is Hacked

September 23, 2011 -

When you have an account for a service that keeps your credit card information on file, you hope that the company in question would provide you with some security, and when security fails, you pray that they will do what's right for the customer, but that doesn't always happen. In fact, sometimes companies do nothing at all to help you.

That is exactly what blogger Greg Knight learned about Microsoft when his Games for Windows Live account was hacked. Someone compromised his account and bought two games with his credit card (Batman: Arkham Asylum and Viva Piñata) using 10,000 Microsoft Points, to the tune of $125. He later discovered that his account had been hacked and the hackers changed the "alternate email address" to an account from guerrillamail.com.

After fixing that, Knight told Microsoft about the breach, who then locked down his account to investigate what had happened. After about a month a company representative told Knight that they found no evidence that his account had been hacked. Knight alleges that a Microsoft representative told him that they couldn't help him because his account wasn't connected to an Xbox 360. The representative also told him that he would have to go to his bank to convince them fraud occurred in order to get his money back.

This did not sit well with Knight so he decided to take the matter to his blog, and the court of public opinion. Here's what he wrote:

“Microsoft: If this is indeed your hacking/fraud policy, I find it disturbing. It is not acceptable to ignore credit card fraud that was committed on your service on the grounds that the victim doesn’t own the device that you want them to own. It costs you nothing to simply reset some intangible numbers, refund some money, and let bygones be bygones,” wrote Knight in his blog. “This could have been a very simple matter, but now look at what I’ve had to do. By the time you read this it will be too late for you to make good; the bank will have already been notified. I don’t get by on a lot of extra money after debts and bills are factored in. And yet I was very understanding of your procedure, waiting a month, a month when I really could have used that money. But you blew it.

It is too late for you to make good of your own volition so now it’s my turn to take my money back,” he added. “You didn’t even lose any product to whoever committed the fraud, so I leave public shaming to be your punishment. I hope everyone who reads this is as appalled as I am at how flippant and uncooperative you were over a serious matter like credit fraud.”

So far, Microsoft has not publicly commented on this story.

Source: Industry Gamers


Comments

Re: What to Expect When Your GFW Live Account is Hacked

I've had my MSN E-mail addressed which is connected to anything I do with Microsoft and calling India only to figure out they can't help you is frustrating and yes I dealt with this problem myself having to hire myself someone to get my account back which yeah I wish Microsoft used an authenticator or had one because with it's secruity I really don't buy MS games if I don't have to.

Re: What to Expect When Your GFW Live Account is Hacked

They should draft legislation requiring punctuation in online posts.

Re: What to Expect When Your GFW Live Account is Hacked

Maybe they should draft legislation requiring or at least encouraging companies to offer authenticators to their customers.

 
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Andrew EisenI am a big Rare fan though. Many of its games are some of my absolute favorites.08/03/2015 - 8:09pm
MattsworknameAndrew: Thats fair enough, most of the games on it are games i've not played in long times, and some are games I never heard of , so I want it, but, in some cases, its may not appeal, and I can understand that08/03/2015 - 7:56pm
Andrew EisenAs for Rare Replay, I wouldn't get it even if I owned an Xbox One because I already own or have played all the Rare games that interest me.08/03/2015 - 7:54pm
Andrew EisenSounds like the packs the Ghostbusters were wearing during their hospital visit the other day were just early prototypes, not evidence of multiple packs in the film. Maybe they couldn't get the actual props off the set?08/03/2015 - 7:45pm
benohawkI won't be getting it soon since I don't have an xbone, but it's getting me to put serious thought to picking one up08/03/2015 - 7:37pm
PHX Corp@MWN I'm Probaly going to get it after my birthday08/03/2015 - 7:28pm
MattsworknameAnyone else going, or anyone else getting rare replay?08/03/2015 - 7:06pm
MattsworknameON another subject, Im super pumped, cause tomarow I get rare replay, and wensday Im going to DBZ resurection of Freeza08/03/2015 - 7:01pm
MattsworknameDoc:: Thanks for the link, but im not interested in bickering with IP about anything. as ive noted, ive not need to argue with him'08/03/2015 - 6:58pm
Andrew EisenOne of the major points of contention seems to be whether or not TB shared or linked to a specific video, something that should be fairly easy to verify.08/03/2015 - 6:53pm
Andrew EisenNice to know what TB was referring to. What I'd like to observe is that this Kaiser chap was merely stating his opinion on his Twitter. He didn't tag in TB or GOG. So, I wouldn't classify this (and just THIS specifically) as harassment.08/03/2015 - 6:48pm
DocMelonheadAnd TB's Response: https://soundcloud.com/totalbiscuit/enough08/03/2015 - 6:41pm
DocMelonheadMWK and IP: but if you want something recent for both of you to bicker about in regards to TB, I present you the Rowan Kaiser Slandering TB: https://archive.is/LEA5T08/03/2015 - 6:41pm
Mattsworknametreatment. might have made him just a bit bitter08/03/2015 - 6:38pm
MattsworknameDOC: Tb is an opionated dude who holds extremely strong beliefs and has a severe distaste for those he views as being on the other side of the gamergate isue. I think a big part of it might be all those who went after him when he was undergoing cancer08/03/2015 - 6:38pm
DocMelonheadIP: You have to remember the human, everyone shouldn't be treated as gods or devils. Otherwise, we could've kill Bill Cosby for raping 40 women over the course of his career.08/03/2015 - 6:37pm
DocMelonheadIP: So yeah, he did spread misinformation about the victims of Gamergate Harassment: And that's bad. But It's not worth calling him out as a horrible person because of those lies that he helps spread.08/03/2015 - 6:33pm
MattsworknameAndrew: i know, I know, im just being a bit over serious today.08/03/2015 - 6:33pm
DocMelonheadIP: Should we call out Game Politics for their refusal to exclude all of Gamergate that isn't Hate speech or harassment? Because that is what your attitude tells me.08/03/2015 - 6:28pm
Andrew EisenMatt - Come on, man. You HAVE to realize that I was just goofing around with my 6:17 comment.08/03/2015 - 6:28pm
 

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