What to Expect When Your GFW Live Account is Hacked

September 23, 2011 -

When you have an account for a service that keeps your credit card information on file, you hope that the company in question would provide you with some security, and when security fails, you pray that they will do what's right for the customer, but that doesn't always happen. In fact, sometimes companies do nothing at all to help you.

That is exactly what blogger Greg Knight learned about Microsoft when his Games for Windows Live account was hacked. Someone compromised his account and bought two games with his credit card (Batman: Arkham Asylum and Viva Piñata) using 10,000 Microsoft Points, to the tune of $125. He later discovered that his account had been hacked and the hackers changed the "alternate email address" to an account from guerrillamail.com.

After fixing that, Knight told Microsoft about the breach, who then locked down his account to investigate what had happened. After about a month a company representative told Knight that they found no evidence that his account had been hacked. Knight alleges that a Microsoft representative told him that they couldn't help him because his account wasn't connected to an Xbox 360. The representative also told him that he would have to go to his bank to convince them fraud occurred in order to get his money back.

This did not sit well with Knight so he decided to take the matter to his blog, and the court of public opinion. Here's what he wrote:

“Microsoft: If this is indeed your hacking/fraud policy, I find it disturbing. It is not acceptable to ignore credit card fraud that was committed on your service on the grounds that the victim doesn’t own the device that you want them to own. It costs you nothing to simply reset some intangible numbers, refund some money, and let bygones be bygones,” wrote Knight in his blog. “This could have been a very simple matter, but now look at what I’ve had to do. By the time you read this it will be too late for you to make good; the bank will have already been notified. I don’t get by on a lot of extra money after debts and bills are factored in. And yet I was very understanding of your procedure, waiting a month, a month when I really could have used that money. But you blew it.

It is too late for you to make good of your own volition so now it’s my turn to take my money back,” he added. “You didn’t even lose any product to whoever committed the fraud, so I leave public shaming to be your punishment. I hope everyone who reads this is as appalled as I am at how flippant and uncooperative you were over a serious matter like credit fraud.”

So far, Microsoft has not publicly commented on this story.

Source: Industry Gamers


Comments

Re: What to Expect When Your GFW Live Account is Hacked

I've had my MSN E-mail addressed which is connected to anything I do with Microsoft and calling India only to figure out they can't help you is frustrating and yes I dealt with this problem myself having to hire myself someone to get my account back which yeah I wish Microsoft used an authenticator or had one because with it's secruity I really don't buy MS games if I don't have to.

Re: What to Expect When Your GFW Live Account is Hacked

They should draft legislation requiring punctuation in online posts.

Re: What to Expect When Your GFW Live Account is Hacked

Maybe they should draft legislation requiring or at least encouraging companies to offer authenticators to their customers.

 
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Michael ChandraSo be smart, and if you want to be part of the good guys, separate yourself from the bad guys. Don't attack those upset you won't.09/18/2014 - 6:30am
Michael ChandraMeanwhile, Gamergate is tainted and wise people already use a different tag to defend decent arguments. Keeping it up is like going #KKK while arguing about PoC.09/18/2014 - 6:30am
Michael ChandraSo while claiming to be unfairly attacked for the actions of a selected few, you unfairly attack an entire crowd for the actions of a selected few? #notagamer #butahater09/18/2014 - 6:30am
james_fudgeQuiknkold: Let me ask you- how many of those 'gamers are dead' articles did you see here? Because apparently i'm part of some vast conspiracy.09/18/2014 - 5:18am
NeenekoAh, that old straw man. That is one of the ironies about the discussion, the whole point is showing how good people can still have problems with sexism and not realize it.09/17/2014 - 9:11pm
Andrew EisenYes, there have been a handful of op-eds suggesting that the term “gamer” has become tainted (two that I know of) but that’s the opinion of only a few. I've seen an equal number from those who disagree.09/17/2014 - 8:55pm
Andrew EisenExcept, you haven't provided a single example of a site that’s actually calling gamers a "collective of Sexist White Bigoted Basement Dwelling Manchildren."09/17/2014 - 8:55pm
TechnogeekIf you want to make the stereotype of gamers less painful, try calling people out when they do bad shit rather than handwave it away as "not all gamers". Even if it is a few bad apples, that'll still more than enough to spoil the barrel.09/17/2014 - 8:53pm
quiknkoldI'm not going to Sell Gamergate anymore. It can sell itself. But I will sell the integrity of the Gamer. That we are still good people, who create and donate to charitys, Who engage with those around us and just want to have a good time.09/17/2014 - 7:35pm
quiknkoldpeople should not be harrassed and punished for the actions of a few. I've always welcomed and accepted everybody who wanted to join in. Who wanted to make them, or play them. I love good strong female protagonists, and want more.09/17/2014 - 7:35pm
quiknkoldOne of the tennants of Gamergate is to stand up against Harrassment. That Gamers arent like those assholes. We can argue for days if the Sexism or Antifeminism or corruption is there or not, But the one thing I believe in and wear on my sleave is that09/17/2014 - 7:35pm
quiknkoldBut there were these websites, attacking me and people like me, for the actions of a few. and then others joined in on Twitter and other places. there was a hashtag that said "explain in 4 words a gamer" and it made me sick.09/17/2014 - 7:35pm
quiknkoldManchildren who are awful people and that the Identity of the Gamer should die. This hurt me personally. I've always identified as a Gamer. Even in my childhood years, I was a Gamer. All my friends are Gamers. Its one of the core parts of my identity.09/17/2014 - 7:34pm
quiknkoldUltimately, With the whole Gamergate thing, I jumped on it due to the harassment. A small number of assholes harrass Anita and Zoe, and then all the publications lumped together Gamers as this collective of Sexist White Bigoted Basement Dwelling09/17/2014 - 7:34pm
quiknkoldEZacharyKnight : Lemme ask you a question. We have people who cling to walls, people who fire lasers from their eyes, people who can shapeshift....and yet fabric needs to be upheld to RL physics?09/17/2014 - 6:54pm
james_fudgebody paint?09/17/2014 - 5:33pm
E. Zachary Knightquiknkold, I stand corrected on the buttcrack thing. Still, I know of no fabric that actually does that.09/17/2014 - 5:05pm
Andrew EisenSo... it's unethical to discuss the ethics surrounding public interest vs. personal privacy?09/17/2014 - 4:45pm
prh99The source for the game was just released not long ago, it's at https://github.com/keendreams/keen09/17/2014 - 4:43pm
prh99An Indiegogo champagin bought the rights to the early 90's game Keen Dreams to make it open source and release it on GOG etc. https://www.indiegogo.com/projects/let-s-get-keen-dreams-re-released-legally09/17/2014 - 4:42pm
 

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