EA Opens New BioWare Facility In Ireland

September 26, 2011 -

Electronic Arts announced the launch of BioWare Ireland, a new customer service center located in Galway, Ireland. The new facility will employ about 400 employees and will focus on providing customer service to players of the upcoming MMO, Star Wars: The Old Republic. BioWare's first MMO will be released on December 20th in North America and December 22nd in Europe.

Speaking at the grand opening of the new BioWare Ireland facility alongside the Prime Minister, Dr. Ray Muzyka, EA Senior Vice President and General Manager of the BioWare Label, said “MMO launches are complex, and we are determined to set a new standard for a high quality, stable, smooth launch for our fans. Our new BioWare facility and team in Galway is critical to ensuring we deliver on that goal. We’ve got a solid base of people here already in Galway . . . we’re looking for more. From Ireland . . . from the rest of Europe to support our German and French customers . . . from all over the world. We want you to join us here at BioWare Ireland.”

Dr. Greg Zeschuk, EA Vice President and General Manager of the BioWare MMO Business Unit, added “the commitment to players never stops, from the day we ship, the BioWare team is responsible for 24/7 support of the game and every player subscribed to it.”

Muzyka said they chose Ireland for its service center because the country can provide “a steady supply of well-educated, well-trained people,” and noted that the Irish government “provided a tax and regulatory structure that allowed us to build and grow in the future.”

The new Galway location is BioWare’s affiliated studio first outside of North America. In addition to the BioWare facility in Galway, EA has a presence in Dublin, Ireland after buying PopCap.

You can check out a video of the press conference at EA.com.


 
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MaskedPixelantehttp://wccftech.com/ea-spying-file-snooping-origin-client-investigation/ Origin, which was spying on you, then wasn't spying on you, is spying on you again.07/13/2014 - 6:25am
ZenUm Masked...I have been playing the Sega VC games on the Wii U since the day it launched...what are you talking about? This just means they, sadly, won't do Wii U specific versions...but they are all still there and completely playable.07/13/2014 - 1:28am
Andrew EisenThanks to those who joined us for the live recording of the podcast. I'm working on ironing out the tech issues so next week's show should be even better! If you missed it, we'll have a recording on YouTube later. Possibly even an audio-only version.07/13/2014 - 12:38am
Matthew WilsonI hope after this genaration everything is backwards compatible becouse everything is now x86 architecture. with the exception of Nintendo of course .07/12/2014 - 10:54pm
Andrew EisenWhy do you hope we didn't buy any? They're still available on the Wii VC, which is accessible from the Wii U.07/12/2014 - 10:48pm
MaskedPixelantehttp://www.joystiq.com/2014/07/12/segas-plans-for-wii-u-virtual-console-are-non-existent/ Hope you didn't buy any Sega games off the original VC, since Sega has no plans on bringing them to the Wii U Virtual Console.07/12/2014 - 5:39pm
MechaTama31I think there are a significant number of jobs people will do for food that they will not do for an ipad.07/12/2014 - 8:39am
Infophilelabour (primarily among mothers and teens) and some show increased labour. Maybe it's a cultural thing in play that results in different outcomes in different societies.07/12/2014 - 6:53am
InfophileYou also need to take into account just how crappy it would be to only have the basics to live. But with competing forces at play like this, it's impossible to argue to an answer. We have to look to tests of it, and results are mixed. Some show decreased07/12/2014 - 6:51am
MechaTama31to be done, and some people really need jobs.07/11/2014 - 5:41pm
MechaTama31Info, I think you don't really understand just how crappy a lot of the jobs are that provide the "basics" that you assume will just continue to be produced under such a system. There's very little pride or prestige to be had from such jobs, but they need07/11/2014 - 5:40pm
Andrew EisenMaskedPixelante - That's probably because it's now available on the Wii U eShop for $8.07/11/2014 - 5:18pm
InfophileThat's not how human psychology works. It's all about "Keeping up with the Joneses." When everyone around you has a new fancy smartphone and is talking about that cool HBO series, do you want to be the one left out?07/11/2014 - 4:05pm
Matthew WilsonThe issue is most people would settle for the basics and not work. That is why we would need very heavy automation to make a system like that work. Almost all labor intensive tasks would have to be done by robot.07/11/2014 - 2:32pm
InfophileOf course, that's a gross oversimplification. The idea, have a basic safety net that pays for what's needed to live. If people can find a job and are willing to work, they get more money which can be spent on comfort and perks.07/11/2014 - 11:33am
InfophileIt's quite possible to get an economy to work with a basic minimum standard of living. You just need perks for the people who do work. Everyone gets food and a home. Everyone who works also gets an iPhone.07/11/2014 - 11:32am
MaskedPixelanteIn the continuing adventures of "Stuff I figured would be overpriced on eBay but isn't", 15 bucks for a copy of Mario and Luigi: Superstar Saga.07/11/2014 - 10:04am
SleakerI didn't gather the same conclusion.. Seems like they are focusing on devices & services still, just not calling it 'devices and services'07/11/2014 - 8:57am
PHX CorpMicrosoft CEO readies big shakeup, drops devices and services focus http://www.theverge.com/2014/7/10/5887143/satya-nadella-microsoft-ceo-employee-email07/11/2014 - 8:45am
MechaTama31declared that everybody should have them. Somebody still has to produce them.07/11/2014 - 7:44am
 

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