Consumer Reports: Microsoft is Nice, GameStop is Naughty

November 22, 2011 -

Uh oh!  Looks like one popular games retailer may be getting a lump of coal in its stocking this Christmas.

Consumer Reports has released its 2011 Naughty & Nice Holiday List.  First introduced last year, the list examines various companies’ shopping policies and gives them a thumbs up or thumbs down depending on how consumer friendly they are.  Consumer Reports notes that the list merely comments on specific policies, not “everything else the company does or how it treats its customers.”

Xbox 360 manufacturer Microsoft managed to make the Nice list.  “If someone buys and installs software on his or her computer, most retailers won’t give out a refund, no matter how much the customer hates it. Not so with Microsoft. Consumers dissatisfied with a Microsoft software or hardware purchase from any retailer can send it back to the company within 45 days for a refund and reimbursement of shipping costs up to $7.”

Meanwhile, video game retailer GameStop landed smack dab on the Naughty list.  “A Fortune 500 company with more than 6,500 stores worldwide, this video game software and hardware merchant has a laundry list of conditions governing returns and exchanges. And in the end, GameStop proclaims, ‘We reserve the right to refuse any return.’”

The full list is below.  You can watch the embedded video or check out the report for more details.  

Nice:

Bi-Lo supermarkets
Cablevision
Live Nation
American Express
Orvis
Crutchfield
Costco
Amazon.com
Microsoft
REI

Naughty:

AirTran
RadioShack
American Apparel
Verizon Wireless
Liberty Travel
The Swiss Colony
Southwest Airlines
SiriusXM satellite radio
GameStop

Source: Consumer Reports

-Reporting from San Diego, GamePolitics Contributing Editor Andrew Eisen has been extra specially good this year...


 
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MattsworknameNomad colossus did a little video about it, showing the world and what can be explored in it's current form. It's worth a look, and he uses text for commentary as not to break the immerison08/01/2015 - 5:49pm
MattsworknameI feel some more mobility would have made it more interesting and I feel that a larger more diverse landscape with better graphiscs would help, but as a concept, it interests me08/01/2015 - 5:48pm
Andrew EisenHuh. I guess I'll have to check out a Let's Play to get a sense of the game.08/01/2015 - 5:47pm
MattsworknameIt did, I found the idea of exploring a world at it's end, exploring the abandoned city of a disappeared alien race and the planets various knooks and crannies intriqued me.08/01/2015 - 5:46pm
Andrew EisenDid it appeal to you? If so, what did you find appealing?08/01/2015 - 5:43pm
MattsworknameIts an interesting concept, but it's not gonna appeal to everyone thats for sure,08/01/2015 - 5:40pm
Andrew EisenThat sounds horrifically boring. Doesn't sound like an interesting use of its time dilation premise either. 08/01/2015 - 5:36pm
Mattsworknamean observer , seeing this sorta frozen world and being able to explore without any restriction other then time. no enimes, no threats, just the chance to explore08/01/2015 - 5:34pm
MattsworknameAndrew: I meant lifeless planet, Time frame is an exploration game. Your dropped onto a world which is gonna be hit by a metor in 10 seconds, but due to time dilation ,you actually have ten minutes, so you can explore the world, in it's last moments, as08/01/2015 - 5:32pm
Andrew EisenLP is 20, TF is 8 and has an old build available as a demo.08/01/2015 - 5:32pm
MattsworknameLast I checked zip, Lifeless planet was 10 bucks on steam I think08/01/2015 - 5:29pm
Andrew EisenMatt - Which one? Time Frame? How exactly does that play? What exactly do you DO in that one?08/01/2015 - 5:29pm
Andrew EisenZip - Neither game is above $20.08/01/2015 - 5:28pm
Mattsworknamefinished it, great game all the same.08/01/2015 - 5:22pm
MattsworknameMy only complaint about that game was it's length, I felt it was a bit to short yet in certain places felt like it dragged on a bit. SOme areas were so engaging they flew by, others didn't do enough to keep me energized to play, but I got to the end and08/01/2015 - 5:22pm
ZippyDSMleeNo demo makes me not want to buy until its 10-20$ ><08/01/2015 - 5:21pm
Andrew EisenAh, yes. Lifeless Planet has a much better trailer. Tells me a bit about the game, its story and how it plays. Novel! http://store.steampowered.com/app/261530/08/01/2015 - 5:19pm
MattsworknameOn the same vien, another great exploration game is Lifeless planet. but that one has an actuall story, and real gameplay08/01/2015 - 5:16pm
MattsworknameDoc: I think it's the other way around, I think gamergate only really coalesed when a larger discussion on issues started. The Jerks and asshats just sorta got swept along with the tide.08/01/2015 - 5:13pm
MattsworknameYour not wrong andrew, the trailer doesn't explain much ,I had to play it to understand what made it unique08/01/2015 - 5:12pm
 

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