Consumer Reports: Microsoft is Nice, GameStop is Naughty

November 22, 2011 -

Uh oh!  Looks like one popular games retailer may be getting a lump of coal in its stocking this Christmas.

Consumer Reports has released its 2011 Naughty & Nice Holiday List.  First introduced last year, the list examines various companies’ shopping policies and gives them a thumbs up or thumbs down depending on how consumer friendly they are.  Consumer Reports notes that the list merely comments on specific policies, not “everything else the company does or how it treats its customers.”

Xbox 360 manufacturer Microsoft managed to make the Nice list.  “If someone buys and installs software on his or her computer, most retailers won’t give out a refund, no matter how much the customer hates it. Not so with Microsoft. Consumers dissatisfied with a Microsoft software or hardware purchase from any retailer can send it back to the company within 45 days for a refund and reimbursement of shipping costs up to $7.”

Meanwhile, video game retailer GameStop landed smack dab on the Naughty list.  “A Fortune 500 company with more than 6,500 stores worldwide, this video game software and hardware merchant has a laundry list of conditions governing returns and exchanges. And in the end, GameStop proclaims, ‘We reserve the right to refuse any return.’”

The full list is below.  You can watch the embedded video or check out the report for more details.  

Nice:

Bi-Lo supermarkets
Cablevision
Live Nation
American Express
Orvis
Crutchfield
Costco
Amazon.com
Microsoft
REI

Naughty:

AirTran
RadioShack
American Apparel
Verizon Wireless
Liberty Travel
The Swiss Colony
Southwest Airlines
SiriusXM satellite radio
GameStop

Source: Consumer Reports

-Reporting from San Diego, GamePolitics Contributing Editor Andrew Eisen has been extra specially good this year...


 
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Wonderkarpits not getting dropped, Monte. Its become a defiant cry in the face of adversity and lies11/21/2014 - 12:42pm
Wonderkarphttp://press.gamergate.me/dossier/ The GamerGate Press Site. All the Information and Evidence that supports their arguments and goals. This is the 5th time I've posted this.11/21/2014 - 12:40pm
MonteIts why i feel that they would be better off dropping the gamergate tag. The tag is far to tainted and they attract the anti-fem trolls. Find a new tag, loose the baggage and then you can have a discussion on journalism free of distractions11/21/2014 - 12:40pm
WonderkarpGG got together and put together a press site that contains all their evidence and arguements in a single easy FAQ. I've posted it here many times to silence.11/21/2014 - 12:36pm
MonteIt does seem like GG spends more time trying to defned itself from accusations than actually talking about journalism; hence one reason why they keep coming back to the topic of feminists despite them having nearly nothing to do with gaming journalism11/21/2014 - 12:36pm
Wonderkarpwhat do you mean "Their own fault"? are you saying its Gamergates fault that the 11 dead gamer articles were written? that it was GamerGates fault when they got together to cry out that they were shouted down by louder megaphones?11/21/2014 - 12:35pm
NeenekoThere is unity of attack, and unity of defense, but not of message or identity. Which the group's own defensiveness has blinded to them since it is chalked up to 'media is out to get us' as opposed to their own fault.11/21/2014 - 12:10pm
NeenekoOh unity I will give you, it is one of the group's weakest points.11/21/2014 - 12:07pm
WonderkarpI dont think so. There's a lot of Unity in Gamergate. OPSkynet has only strengthend the group and brought people together. and I spent a couple months "Gorillas in the Mist"ing the group11/21/2014 - 11:54am
NeenekoYou might be a bit too deep in that trench then if you are missing the other factions.11/21/2014 - 11:51am
MaskedPixelantehttp://www.joystiq.com/2014/11/21/sunset-overdrive-free-this-saturday/ Sunset Overdrive free on the XBO tomorrow only.11/21/2014 - 11:43am
Wonderkarpthere also arent "Various Factions" in GamerGate. No Harrassment has been linked directly too GamerGate. I'm deep in the trenchs and there arent any factions.11/21/2014 - 11:38am
NeenekoI would disagree that it has 'never been the case', for various factions perhaps not, but what made GG blow up was the intersection between submerged issues, and that is one of them.11/21/2014 - 11:33am
Neeneko@Zippy - to a point, but consumers also tend to like what they are already comfortable with, so tropes in general tend to have a comforting feel. Just like mechanics and controls tend to be similiar.11/21/2014 - 11:31am
ZippyDSMleeAren't most sexiest tropes jsut cheap/poor creativity more so than pure markaibility?11/21/2014 - 11:19am
Wonderkarpbut some people have been successfull in drawing attention too themselves to steer the conversation from ethics in journalism to women in gaming when that has never been the case.11/21/2014 - 11:17am
WonderkarpZachary, not really. the Quinn story was just more gas to a ready to burn fire. If it wasnt her, it would have been some other scandal just waiting to happen. Just look at Doritosgate. It was the 11 Dead Gamer articles that threw the match in the fire.11/21/2014 - 11:16am
PHX Corphttp://www.polygon.com/2014/11/21/7258775/ubisoft-suggests-assassins-creed-unity-players-remove-all-game Ubisoft suggests Assassin's Creed Unity players remove all game contacts to prevent crashes -Facepalm-11/21/2014 - 10:56am
E. Zachary KnightWonderkarp, That may not be an issue with you and the faction of gamergate you associate with, but it was and still is a strong influence on gamergate and its founding.11/21/2014 - 10:12am
NeenekoSales are abstract and spread across the group, but coworker perception of 'common sense wisdom' in design, that is what gets advancement or hirings.11/21/2014 - 10:02am
 

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