Report: Microsoft Ignored Video Playback Issues in Dashboard Update

December 19, 2011 -

According to a Digital Factory investigation, the new dashboard update that was supposed to turn the Xbox 360 into a savvy media-friendly device suffers from one serious problem: reduced video playback quality. What's more, Microsoft reportedly knew about it and covered it up, says this C&VG report. Apparently the update forces video content to run at "limited range RGB levels," which results in washed out colors. Black looks gray post-update, according to C&VG.

Those who beta tested the update prior to its launch flagged the issue so that Microsoft was aware of it, but according to that Digital Factory investigation, Microsoft ignored the issue, deleted all threads referring to the problem, and sent testers the following generic message:

"Thanks for the feedback! Though we will not be able to incorporate your feedback into this release we will save it for consideration in future releases. Thanks for using the new Xbox Update and please keep up the feedback!"

Microsoft has not publicly commented on this story, but we'll let you know if they do.

Source: C&VG


Comments

Re: Report: Microsoft Ignored Video Playback Issues in ...

MS has been closing and deleting other threads critical of the latest update as well.

Re: Report: Microsoft Ignored Video Playback Issues in ...

Maybe Microsoft excusing me of owing money way after I canceled Xbox Live Gold led me to no play it for 6 months and then two months ago selling my Kinect and 360 all together but this made me feel like I did the right thing.

I had six systems RRoD me and I waited awhile to get the PS3. Big mistake.

I use my own Bluetooth and keyboard for the PS3. I installed a terabyte HDD from a laptop to the PS3. Online is free but their discount program does more than Gold Ever does because PSN free allows me to do what Xbox Gold can.

 

I get more for my buck with the PS3 that is for sure.

I am done with Microsoft forget Windows 8 as well

 
Forgot your password?
Username :
Password :

Poll

Which group is more ethically challenged?:

Shout box

You're not permitted to post shouts.
PHX Corphttp://www.reddit.com/r/gaming/comments/3bvzy7/as_a_former_developer_theres_a_lot_of_things_i/ Reddit Games: As a former developer, there's a lot of things I wish gamers knew. Here are some of those things...07/06/2015 - 10:52am
james_fudgeI play all of my games there!07/06/2015 - 10:36am
Andrew EisenHey, have you heard of Origin? It's pretty sweet!07/06/2015 - 10:26am
MattsworknameNot sure if your being sarcastic, or if you joined up with EA's marketing department07/06/2015 - 4:01am
Andrew EisenI don't know, maybe a heaping, helping of DRM is the panacea for all that ails Konami.07/06/2015 - 1:24am
MattsworknameThe only thing thats gonna save them andrew , is walking back all the stupid they have been doing lately. At this point , ithink they did to much damage to there brand to survive07/06/2015 - 12:42am
PHX Corphad there been a sonic 4 episode 3, I would Buy it on Steam, Xbox 360 and PS3 right away07/05/2015 - 10:10pm
Andrew EisenWell, what if Konami released MGS 5 with a mandatory $60 plastic peripheral? Do you think that would help?07/05/2015 - 8:09pm
MattsworknameI dont think so, I think that between the lose of iga, kojima, and so forth, i think MGS 5 will be less succesfull then they think, and tha will spell there end.07/05/2015 - 7:08pm
Andrew EisenI'm sure the Metal Gear micro-transactions will keep 'em afloat!07/05/2015 - 6:58pm
MattsworknameKonami is dying, slowly, surely, inevitably. Capcom is in the same situation, and I think that if they don't get there respective acts together, there going to pull a thq and sell off all there IP.07/05/2015 - 6:51pm
Andrew EisenHowever, if you have a gaming PC and like PC gaming, the Wii U is arguably the best console you could get (unless you just don't care for Nintendo's games, of course).07/05/2015 - 6:07pm
Andrew EisenAnyway, if the Wii U is your only gaming platform, yeah, you're missing out on a ton of great stuff.07/05/2015 - 6:06pm
Andrew EisenMatthew is referring to my latest video, if anyone's wondering. https://www.youtube.com/watch?v=FkuL1UVHYJA07/05/2015 - 6:00pm
Matthew Wilson@AE the wiiu may have the best exclusives among consoles, but lack of third party support kills it. now if we want to play the exclusives game, the pc wins, not just in numbers,but some of the best games I have played.07/05/2015 - 5:53pm
Andrew EisenPic of the pack with measurements: https://twitter.com/paulfeig/status/61768231705475481607/05/2015 - 5:38pm
Andrew EisenThis is really cool to see. Ghostbusters director helping out cosplayers with prop pics. Here's the thrower with measurements: https://twitter.com/paulfeig/status/61735089365938995307/05/2015 - 5:37pm
Matthew Wilsonhttps://www.youtube.com/watch?v=2lMLRIwiB_c a very interesting video. by Unseen64 Tamaki. the video covers how project hammer fell apart.07/05/2015 - 3:43pm
Andrew EisenImagine if Nintendo started charging for the Super Guide feature it has in some of it's games. That's what the MGS microtransactions sound like to me.07/05/2015 - 12:36pm
PHX Corphttp://www.gamesradar.com/konami-mgs-5s-microtransactions-and-future-franchise/ Konami explains MGS 5's microtransactions & what happens after Koj07/05/2015 - 12:21pm
 

Be Heard - Contact Your Politician