Report: Microsoft Ignored Video Playback Issues in Dashboard Update

December 19, 2011 -

According to a Digital Factory investigation, the new dashboard update that was supposed to turn the Xbox 360 into a savvy media-friendly device suffers from one serious problem: reduced video playback quality. What's more, Microsoft reportedly knew about it and covered it up, says this C&VG report. Apparently the update forces video content to run at "limited range RGB levels," which results in washed out colors. Black looks gray post-update, according to C&VG.

Those who beta tested the update prior to its launch flagged the issue so that Microsoft was aware of it, but according to that Digital Factory investigation, Microsoft ignored the issue, deleted all threads referring to the problem, and sent testers the following generic message:

"Thanks for the feedback! Though we will not be able to incorporate your feedback into this release we will save it for consideration in future releases. Thanks for using the new Xbox Update and please keep up the feedback!"

Microsoft has not publicly commented on this story, but we'll let you know if they do.

Source: C&VG


Comments

Re: Report: Microsoft Ignored Video Playback Issues in ...

MS has been closing and deleting other threads critical of the latest update as well.

Re: Report: Microsoft Ignored Video Playback Issues in ...

Maybe Microsoft excusing me of owing money way after I canceled Xbox Live Gold led me to no play it for 6 months and then two months ago selling my Kinect and 360 all together but this made me feel like I did the right thing.

I had six systems RRoD me and I waited awhile to get the PS3. Big mistake.

I use my own Bluetooth and keyboard for the PS3. I installed a terabyte HDD from a laptop to the PS3. Online is free but their discount program does more than Gold Ever does because PSN free allows me to do what Xbox Gold can.

 

I get more for my buck with the PS3 that is for sure.

I am done with Microsoft forget Windows 8 as well

 
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InfophileSomething weird was going on with that comment. As soon as I posted it, it looked like it had replies from the past. And now I can't even find it. Ah well, it was getting off-topic for that thread anyway.10/01/2014 - 4:29am
Sleaker@CraigR been using Win8.1 for a while, I don't really see any usability difference between it and 7 (Work uses 7)10/01/2014 - 2:16am
Craig R.Ok, my internal debate was short-lived. If Win10 is still a year out, I'm not waiting that long for an SSD, so on Win7 I will remain.09/30/2014 - 7:52pm
Matthew Wilsonits called windows 10, and I am happy to get the start menu back.09/30/2014 - 7:18pm
Jessy HartIs this stuff about Windows 10 legit? Is it actually called Windows 10 or is it just some stupid joke?09/30/2014 - 6:57pm
ZippyDSMleeSo I been trying to play Bioshock Infinite I got all the DLC,ect but do not want the extras to make your charatcer over powered from the start.....they force you to take them which is quite annoying......09/30/2014 - 6:45pm
Craig R.I need to upgrade to an SSD, still seriously debating moving to Win8.1 from 7 at the same time09/30/2014 - 6:07pm
Craig R.Win10 is probably Win8.1 with more cleanup and the Start button back.09/30/2014 - 6:06pm
Sora-ChanAhh, it's just weird seeing someone's post all of a sudden have replies from days prior before it was posted due to that.09/30/2014 - 5:49pm
MechaTama31sora: I broke the ordering intentionally, as AE's and my conversation had squeezed the text boxes down to be quite slim. I replied to an earlier post of his instead of the one I was actually replying to.09/30/2014 - 5:46pm
MechaTama31So, 9 would have been the good one, but they are skipping it to do two crap ones in a row?09/30/2014 - 5:41pm
Sora-ChanSo, judging from the poll post for #gamergate, it looks like too many thread replies breaks the ordering of posts, as seen with the recent post from Infophile.09/30/2014 - 5:31pm
Andrew EisenOr no! It wasn't Y3K compliant. Microsoft thought it best to super future proof its OS and skipped straight to 10 which is Y3K compliant!09/30/2014 - 5:01pm
Andrew EisenJust tell them it wasn't Y2K compliant.09/30/2014 - 5:00pm
Craig R.Looking forward to having to explain to coworkers down the road what ever happened to 9 *sigh*09/30/2014 - 4:57pm
Craig R.2k was crap. XP was solid, 7 is good, 8.1 is actually really good once you make it look like 7 :)09/30/2014 - 4:52pm
Sora-Chan@MP As someone who has used each version of windows since 3.1... I prefer Vista over 7 for various reasons. The only thing I give 7 over Vista is preformance. They really screwed up a bunch of things when making 7. Also, XP was a pain. 2k was better.09/30/2014 - 4:13pm
Jessy Hart@E. Zachary Knight Is that show called Pac-Man and the Ghostly Adventures?09/30/2014 - 3:34pm
IanCWin 8 isn't bad, it just can't decide whether to be a desktop OS or a tablet OS.09/30/2014 - 2:40pm
IanCI think its a way of getting round giving it free to Win 8 users...09/30/2014 - 2:39pm
 

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