Report: Microsoft Ignored Video Playback Issues in Dashboard Update

December 19, 2011

According to a Digital Factory investigation, the new dashboard update that was supposed to turn the Xbox 360 into a savvy media-friendly device suffers from one serious problem: reduced video playback quality. What's more, Microsoft reportedly knew about it and covered it up, says this C&VG report. Apparently the update forces video content to run at "limited range RGB levels," which results in washed out colors. Black looks gray post-update, according to C&VG.

Those who beta tested the update prior to its launch flagged the issue so that Microsoft was aware of it, but according to that Digital Factory investigation, Microsoft ignored the issue, deleted all threads referring to the problem, and sent testers the following generic message:

"Thanks for the feedback! Though we will not be able to incorporate your feedback into this release we will save it for consideration in future releases. Thanks for using the new Xbox Update and please keep up the feedback!"

Microsoft has not publicly commented on this story, but we'll let you know if they do.

Source: C&VG

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Re: Report: Microsoft Ignored Video Playback Issues in ...

Submitted by CyberSkull on Tue, 12/27/2011 - 17:11.

MS has been closing and deleting other threads critical of the latest update as well.

Re: Report: Microsoft Ignored Video Playback Issues in ...

Submitted by Neo_DrKefka on Tue, 12/20/2011 - 10:46.

Maybe Microsoft excusing me of owing money way after I canceled Xbox Live Gold led me to no play it for 6 months and then two months ago selling my Kinect and 360 all together but this made me feel like I did the right thing.

I had six systems RRoD me and I waited awhile to get the PS3. Big mistake.

I use my own Bluetooth and keyboard for the PS3. I installed a terabyte HDD from a laptop to the PS3. Online is free but their discount program does more than Gold Ever does because PSN free allows me to do what Xbox Gold can.

I get more for my buck with the PS3 that is for sure.

I am done with Microsoft forget Windows 8 as well

Poll

Shout box

DorthLous: Anybody tried Hiversaire? Thoughts?05/22/2013 - 5:48pm

E. Zachary Knight: New Humble Bundle Weekly Sale. Alan Wake: https://www.humblebundle.com/weekly No Linux or Mac support. :(05/22/2013 - 1:46pm

E. Zachary Knight: Microsoft talks about the lack of backward compatability. You're backwards. http://www.gamasutra.com/view/news/192801/If_youre_backwards_compatible_youre_really_backwards.php05/22/2013 - 1:39pm

E. Zachary Knight: That is absolutely nuts there. As bad an experience XBox Indie Games was, the problems weren't with the self published side of things. Forcing a publisher onto independent studios is not going to help.05/22/2013 - 10:43am

MaskedPixelante: http://www.eurogamer.net/articles/2013-05-22-microsoft-wont-let-indies-self-publish-on-xbox-one And the hits just keep on coming.05/22/2013 - 9:20am

E. Zachary Knight: AE: You beat me to it. That's what I get for taking the night off.05/22/2013 - 7:40am

E. Zachary Knight: To continue the confused and convoluted messaging system present in EA, They are making Wii U games: http://www.gamasutra.com/view/news/192753/EA_is_working_on_Wii_U_games_after_all.php05/22/2013 - 7:33am

Imautobot: I gotta admit, I seriously believed Microsoft was going to "Bring It" with this new console. But they failed, and I think that failure might be Epic.05/22/2013 - 7:27am

Andrew Eisen: Well, the Xbox One reveal certainly had an interesting affect on the big 3's stock prices. https://twitter.com/AndrewEisen/status/33705126448977100805/21/2013 - 10:45pm

PHX Corp: http://kotaku.com/so-the-xbox-one-reveal-screwed-up-a-lot-of-peoples-kin-509179256 So The Xbox One Reveal Screwed With Some People's Kinects05/21/2013 - 10:36pm

Zen: On a funny side note...both of my boys have already voted NOT to get the Xbox One as soon as they found out Minecraft won't transfer lol. Some people have priorities damnit! ;)05/21/2013 - 9:27pm

Andrew Eisen: Here's the full quote on EA making Wii U games according to Neogaf: http://www.neogaf.com/forum/showthread.php?t=56112105/21/2013 - 8:19pm

Andrew Eisen: Xbox One may not be always on but that doesn't mean you can use it without an internet connection. http://kotaku.com/xbox-one-does-require-internet-connection-cant-play-o-50916410905/21/2013 - 7:39pm

Andrew Eisen: Polygon says EA's CFO says it is developing games for Wii U but doesn't provide that quote. http://www.polygon.com/2013/5/21/4351844/ea-developing-wii-u-games05/21/2013 - 7:11pm

Andrew Eisen: Well, I was right. Both Sony and Microsoft's consoles will be out by the year's end and both will be significantly more powerful than the current gen.05/21/2013 - 5:06pm

james_fudge: thnx05/21/2013 - 4:47pm

Zen: Just to let ya know...you called it the "Xbox 260" in the backwards compatibility article lol.05/21/2013 - 4:26pm

Zen: @PHX Awesome, I will hit those up after class tonight. Going back to college finally! :) My kids have had a blast telling ME to do my homework now lol.05/21/2013 - 4:19pm

PHX Corp: @Zen I sent you a friend request on both PSN and XBL, just a heads up05/21/2013 - 4:16pm

Zen: I noticed it with the football players when EA showed off Madden as well.05/21/2013 - 4:11pm

All shouts

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