Ubisoft Apologizes for DRM Troubles Caused by Server Maintenance

February 8, 2012 -

Ubisoft has issued an apology to customers who were affected by server moves this week that affected games requiring "always connected" DRM - even when they tried to play single player games. Because Ubisoft uses a DRM scheme on some games that require a constant connection, shutting the servers down that these games require made them unplayable.

Ubisoft warned players last week that many PC titles would not function during the maintenance, including Tom Clancy's HAWX 2, Might & Magic: Heroes 6, and The Settlers 7. The company also said that Mac users would be losing access to Assassin's Creed, Splinter Cell Conviction and The Settlers. But during the maintenance, games Ubisoft didn't list - such as Driver: San Francisco and Anno 2070 - didn't work. Obviously those who paid good money for these games were not happy.

“We apologize for the inconvenience, it seems some of you can't connect to games announced as playable during migration,” the publisher said in a tweet. “We're on it and will keep you posted here!”

Of course, that short statement brings little comfort to customers who missed out on some play-time because of stupid DRM.

Source: IndustryGamers


Comments

Re: Ubisoft Apologizes for DRM Troubles Caused by Server ...

Given the anti DRM sentiment in this post, I'm just curious; What are the alternatives to something like "always-on DRM"?

Re: Ubisoft Apologizes for DRM Troubles Caused by Server ...

The alternative is to stop treating your paying customers are criminals. When you show your paying customers that you trust them, appreciate them, and thank them, they will support you. Kicking you customers in the balls repeatedly will win you nothing.

Re: Ubisoft Apologizes for DRM Troubles Caused by Server ...

You don't get it, do you? Those DRMs DON'T WORK. They DON'T! The games have ALL been shared WITHOUT the DRMs. Is that clear enough? WHY would you impose something on your paying, proper customer that has NO effect on the people you claim to try to harm?

Re: Ubisoft Apologizes for DRM Troubles Caused by Server ...

Keycode based one-off registrations were the common defense for a considerable amount of time. And they did work to a greater degree than DRM does. Because if someone else was using your key to a new game, it effectively was a member of the public the game had been stolen from, not just the company, and that made pirates look bad.

Unfortunately, many companies used generic key-code generators that were cracked after a year or so, and rather than innovate new ways of generating the code, decided instead to go for a system that relies on both ends being online, connected and functioning properly simply to play a computer game, and effectively turned pirates from people who stole other people's games into people who, in some cases, allowed people to play games they had already purchased, and in most other cases simply as people 'on the edge' who had far less impact on the lives of paying customers than the DRM was.

Re: Ubisoft Apologizes for DRM Troubles Caused by Server ...

They can take their apology and shove it.

The only thing any consumer wants is this ridiculous DRM removed, because this WILL happen again.

Re: Ubisoft Apologizes for DRM Troubles Caused by Server ...

Anyone heard of Monte Cristo games? They created a system that was 'always connected' so that you could play the game 'Cities XL'. If you were not connected, you couldn't play the game.

Haven't heard of them? That's because poor sales of Cities XL left them bankrupt. Their own given reason why the game failed to sell in the volumes it was originally touted at, following input from people who played earlier games like City Life?.... The online connection requirement. To this day they describe the system as a 'mistake' that killed the company.

Just saying.

Re: Ubisoft Apologizes for DRM Troubles Caused by Server ...

Actually, Focus-Home ate them and there's a City XL 2012. Apart from that, yes, exactly as you said (also, it WASN'T advertised on Steam and I was pissed when I found out.)

Re: Ubisoft Apologizes for DRM Troubles Caused by Server ...

Yup, I had to contact Focus-Home because when I originally entered a password for CitiesXL, I put a capital letter in, which it let me enter at the registration stage, but wouldn't accept passwords with capital letters in when it actually got to the stage of playing the game, and I couldn't do anything about it because Monte Cristo had gone under at that stage. So I was left for about 6 months after buying the game without any means to play it until, fortunately, the license was bought out :/

Needless to say, I have been left with a somewhat jaded view of the Cities series, which is a pity because once I actually got to play the game, it was pretty good, but even though the always online feature has been removed from XL2012 etc, I'm still a little bit wary of paying out for it.

Re: Ubisoft Apologizes for DRM Troubles Caused by Server ...

I don't accept your apology, Ubisoft, because I don't believe you're actually sorry.

I'll say it again: DRM does nothing to prevent piracy and inconveniences your paying customers.  So why are you using it?

 

Andrew Eisen

Re: Ubisoft Apologizes for DRM Troubles Caused by Server ...

Meanwhile, the pirates have no problem playing while everyone else who purchased the game legitimately can't do a damn thing...

----
Papa Midnight

Re: Ubisoft Apologizes for DRM Troubles Caused by Server ...

You know what a real apology would have looked like?

No longer using this broken ass system!!!

Re: Ubisoft Apologizes for DRM Troubles Caused by Server ...

Bravo, Ubi, bravo. You know who don't have any problem playing their Ubi games?. PIRATES.

Do not apologize, we're way, waaaaaaaay beyond that. Either take out your stupid, useless DRM or STFU.

Re: Ubisoft Apologizes for DRM Troubles Caused by Server ...

All you had to do was patch it out before the move and made the patches available and installable from outside the game, problem solved.

Therefore, this apology is insincere.

 
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