Capcom: No Difference Between Extra On-Disc Game Content and DLC

April 3, 2012 -

Responding to a complaint with the Better Business Bureau, Capcom says that there is no distinction between downloadable content and content hidden and locked on Street Fighter X Tekken retail game discs. The latest argument between Capcom and consumers began when it was revealed that over a dozen DLC characters were hidden on the game discs. Because consumers paid for the game at retail and the content was on the discs already, they feel like they are having to pay for something they already paid for.

Not so, says Capcom in its response to a BBB claim:

"At Capcom, we value our customers and make every effort to resolve customer complaints. We are sorry to hear that [redacted] was so disappointed with the Street Fighter x Tekken game (''SFxT''), and would like to respond to his complaints.

SFxT has an enormous amount of content, fully developed and available for play and enjoyment immediately on-disc. Given the 38 characters available for full play, as well as multiple play modes, SFxT provides great value for all players from day one. While Capcom is sorry that some of its fans are not happy about the chosen method of delivery for the DLC, we believe that this method will provide more flexible and efficient gameplay throughout the game's lifecycle. There is effectively no distinction between the DLC being ''locked'' behind the disc and available for unlocking at a later date, or being available through a full download at a later date, other than delivery mechanism. We hope that this addresses [redacted]' concerns.
"

While some of the latest complaints were filed on March 27, many were about Capcom doing this with other games. It's an issue that keeps popping up, but it sounds like Capcom is going to hold its ground on this one and continue the practice. The only way consumers can really fight back when this happens is with their wallets...

Source: Cinema Blend by way of Joystiq

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Comments

Re: Capcom: No Difference Between Extra On-Disc Game Content ...

So in GP comments section:

Hacker == Cracker

Pirate == Copyright Infringer

Anonymous == Childs in their basements | Any unknown threat on the web

BUT

DLC != On-disc content?

Give me a break. The industry invented the item, coined the term and is still figuring out how to best use it. Anyone who've worked on big games know there's down times for, say, the artists, where in the past a lot of them were laid off. However, since day 1 dlc, they keep on working on the same project, with the same team. As far as on-disc, some times you send for certifications weeks or months before getting the final approval, so you have time to put extra on and it saves money for the company (servers, bandwidth) AND the client (bandwidth, storage).

Re: Capcom: No Difference Between Extra On-Disc Game Content ...

"DLC != On-disc content?"

Yes.  Downloadable content is not downloadable content if it's not downloadable content.

 

Andrew Eisen

Re: Capcom: No Difference Between Extra On-Disc Game Content ...

It! Doesn't! Matter! If other words have been allowed to shift and change in signification in less than a decade, then dlc, a newly coined term (by the way, notice how people refer to the shortened version and not the words in it?) can shift as well. Do you argue with people on whether lol means laughing out loud or lots of laughter? It was both at different time and people sometimes use one or the other. But all you'll see is "lol". Then use, as suggested below, "Disk Located Content" and drop the arguing. The whole downloadable is not the main trust, people are angry about day 1 dlc... And that's something that, when done properly and not abused, is often a better alternative for both the industry and the clients than not doing it.

And please check this if you haven't already: http://penny-arcade.com/patv/episode/mass-effect-3-dlc

Re: Capcom: No Difference Between Extra On-Disc Game Content ...

Are you arguing that (in this context) DLC stands for something other than DownLoadable Content?

Laugh Out Loud and Lots of Laughter mean pretty much the same thing so who cares?  There's a big difference between Downloadable and Disc-Locked or Disc-Located.

No idea why you're bringing up Day 1 DLC as that's not the issue here.  The complaint is the 12 characters Capcom will be selling as downloadable content later this year are currently sitting on the disc and therefore, not DLC.

Seen that episode.  Makes no difference.  I understand the hows and whys behind what the companies do but at the end of the day, again, if it's not downloadable content then it's not downloadable content so it's not downloadable content.  (Unless, again, you're arguing that Capcom doesn't think DLC means DownLoadable Content.)

EDIT: Just checked a few colloquial dictionaries.  Every single one of them has DLC as Downloadable Content.  No alternate definitions suggesting it can also refer to content that you don't download.

 

Andrew Eisen

Re: Capcom: No Difference Between Extra On-Disc Game Content ...

What I'm saying is that the term might be changing right now. Developers are pretty much leaving the "downloadable" part out, but keep using "dlc"because, as far as creation process and monetization, it works the exact same way.

Re: Capcom: No Difference Between Extra On-Disc Game Content ...

Doesn't matter if the creation and monetization is the same.  If it's not downloadable content then it's not downloadable content.  Call it something else.

Or, stay the course and continue to piss off a portion of your customers.

 

Andrew Eisen

Re: Capcom: No Difference Between Extra On-Disc Game Content ...

@_@

"If you really want to enslave people, tell them you are going to give them Total Freedom." - L. Ron Hubbard

Re: Capcom: No Difference Between Extra On-Disc Game Content ...

Who's on first, What's on second, I Dunno's on third.

Re: Capcom: No Difference Between Extra On-Disc Game Content ...

I think they are misunderstanding that while they are correct in that there is no difference between the delivery system, ultimately. There is a certain level of douchiness that radiates from the developer and publisher that gamers pick up on. It makes us unhappy and it makes us feel used. Gamers are a loyal bunch. When you pull stuff like this, we remember how we felt and we will speak with our wallets.

-----------------------------------------

Managing Editor at TheBestGameSiteEver.com

Re: Capcom: No Difference Between Extra On-Disc Game Content ...

I think they are misunderstanding that while they are correct in that there is no difference between the delivery system, ultimately.

Compared to examples from Electronic Arts, they probably think they're saints. I'm also wondering why people are surprised given it's not the first time that Capcom has done this. Street Fighter IV "DLC Costumes" were on the disc too.

There is a certain level of douchiness that radiates from the developer and publisher that gamers pick up on. It makes us unhappy and it makes us feel used. Gamers are a loyal bunch. When you pull stuff like this, we remember how we felt and we will speak with our wallets.

See, you had me going till right about here. Just to throw a few names out there: Ubisoft (see: ridiculous DRM), EA (see: Origin, practically every exploited franchise), Activison (Self-explanatory), etc. The list of companies that bereave customers is endless, and people keep going back in droves. The images (http://static.pmylund.com/blog/content/2009/11/modern_warfare2-boycott.png) of solidarity regarding PC Gamers and Call of Duty: Modern Warfare 2 shall never be forgotten.

----
Papa Midnight

Re: Capcom: No Difference Between Extra On-Disc Game Content ...

They seriously don't get that the point of DLC is to provide new content that wasn't developed at the time they released the game?

Step 1: Release the game with stuff you built for that game.

Step 2: If game warrants more content due to popularity and other factors, develop and sell more content.

Step 3: That's it. There is no step 3.

 

DLC is meant to be extra content. Not stuff that could be included at launch. Extra stuff. It's not like the base game is shareware*, and you pay for 'extras' (ie. the full game) to fund the developers.

 

* If you weren't around prior to 1995, shareware were programs that could be shared for free, and you were expected to either donate to the developer (when a full program was shareware), or pay to get the full game rather than the demo. 

Re: Capcom: No Difference Between Extra On-Disc Game Content ...

That's how you view it from a consumer's perspective, but it has nothing to do with why the content is made in the first place.

Re: Capcom: No Difference Between Extra On-Disc Game Content ...

It really stands for Disc Locked Content.

Re: Capcom: No Difference Between Extra On-Disc Game Content ...

If the content is already on the disc, then you're not downloading the content.

If you're not downloading the content, then it's not DownLoadable Content.

Simple.

 

Andrew Eisen

Re: Capcom: No Difference Between Extra On-Disc Game Content ...

Bravo, good sir.  I couldn't have said it better myself

Re: Capcom: No Difference Between Extra On-Disc Game Content ...

Oh Capcom. Capcom Capcom :( 

 
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