Capcom's Better Business Bureau Rating Takes a Hit

April 12, 2012 -

After multiple complaints were filed by gamers who were upset over hidden DLC on the retail discs for Street Fighter x Tekken with the Better Business Bureau, Capcom's immaculate rating with the organization has taken a pretty dramatic hit. According to a CinemaBlend report, Capcom has gone from an "A+" rating to a "B." The hit is due to gamers complaining about the company's policy concerning on-disc DLC, which it has tried to defend in its official responses to the organization.

The uproar in this particular case has to do with 12 extra characters that will be made available this fall in the PS Vita version of Street Fighter X Tekken. When gamers found out that these characters would be made available as DLC and that they were already on the discs they bought at retail, some players were outraged. To their way of thinking, Capcom was forcing them to buy content that was on a disc they already paid for - therefore it shouldn't cost them any additional money. Capcom says that it does this with its games for the sake of compatibility between those who buy the DLC and those who don't.

In the grand scheme of things we don't think having its BBB rating lowered hurts Capcom’s ability to sell games at retail, but it certainly tarnishes the company’s overall public reputation. It is, at the very least, a moral victory for those consumers that took the time to complain to the BBB.

Source: CinemaBlend

Posted in

Comments

Re: Capcom's Better Business Bureau Rating Takes a Hit

Good.

Re: Capcom's Better Business Bureau Rating Takes a Hit

And by "multiple complaints," we actually mean 42.

Yup, 42 complaints.

I realize that the number of complaints is not what determines a ratings drop, but I do think it says a lot about the BBB's relevance in the overall scheme of things.

Re: Capcom's Better Business Bureau Rating Takes a Hit

Were any of these people upset with their purchase before they knew the 12 characters even existed?  Yeah, didn't think so.

Re: Capcom's Better Business Bureau Rating Takes a Hit

Most people aren't upset until they feel they've been ripped off.

 

Andrew Eisen

Re: Capcom's Better Business Bureau Rating Takes a Hit

my thought exactly. you perhaps said it with less profanit than i would have though.

You paid for X, you got X. You then found out that Y was already complete at the time of purchasing X, so you get angry that you didn't get Y for free when purchasing X.

Re: Capcom's Better Business Bureau Rating Takes a Hit

No.  I am upset at the practice.  I want to discourage companies from taking a complete game and shaving off a portion of it to sell to gamers for additional profit.  This isn't about getting some free characters.  It's simply that Capcom got caught taking existing content, not content built after the fact deserving compensation for the additional work above and beyond the scope of traditional game design, but existing content of a finished game and partitioning it to sell it to consumers as if it were extra.  This was the warning about DLC when it was first introduced.  I'm just sad that it was Capcom that the temptation was too great for.  Capcom deserves the shame, not gamers who are asking for honesty from them.  We just want to keep them honest.  That's hardly selfish.

Re: Capcom's Better Business Bureau Rating Takes a Hit

http://img.gawkerassets.com/img/17eig06xukt8apng/original.png

I'm just gonna keep posting this link every time I see that argument.  Maybe eventually it'll start to stick.

Re: Capcom's Better Business Bureau Rating Takes a Hit

Your chart is pointless to me, of course, becuase Mass Effect 3 is not what I'm talking about.  I'm talking about Capcom, you know the guys in the article.  I don't have an issue with day one DLC, never brought it up.  Apples meet Oranges.  ME3 had  some assets in place for future integration for characters and missions.  Some could be accessed on the disc, but most of it could not.  SFxT's content was complete and ready to go.  You simply paid to access them.  Capcom denied this, and then changed their tune every time their claims proved to be false.  Finally they gave up and said in the BBB response that Disc locked content is no longer any different than DLC.  It proves that Capcom sees DLC as an excuse to charge gamers for content that used to be available to gamers from day one.  You like getting screwed, fine.  Then you aren't losing anything in this.  Please allow the rest of us to exercise our rights to demand better from those we give our money to.

Re: Capcom's Better Business Bureau Rating Takes a Hit

Sorry, I presumed you were intelligent enough to discern the relevant part of the chart (game development cycles are more complex than you might think) from the irrelevant part (which specific game is mentioned).  I'll try to be more careful in the future, as well as try to "allow" you to exercise your rights.  I can't make any promises, though.  I can't help myself, I'm just a rights-trampling machine.  I just don't seem to realize that expressing my dismay at some peoples' sense of entitlement actually somehow restricts their rights.  Yup, I sure am terrible.

Of course Capcom is spinning its PR wheels.  They have to, to try to calm down all the entitled whiners out there.  That doesn't make the complaints valid, it just means they demand attention.  These people apparently felt that the game's original roster was worth the price they paid.  Why would they have paid for it, otherwise?  The game was delivered as promised.  If some extra stuff was on there that people could optionally buy later, what of it?  It wasn't a factor in their decision to buy the game, so how exactly have they been cheated?

And why is it so much worse for the data to be on the disc?  If they want to sell the game with a certain roster of characters, and sell extra characters for however much a pop, then who gives a flying fuck how they deliver the extra characters?  Would you feel better if they kept them off the disc too, even though they were ready to go and could have saved you some bandwidth?  It wouldn't change the outcome (they sell some characters later as extras), it would only eat up bandwidth and probably cause multiplayer compatibility issues.  I guess it would make you feel better though, because you could pretend that they waited until after the game came out to work on them?  Maybe?  I dunno, I honestly do not know what your point even is.  All I see is a massively overdeveloped sense of entitlement to everything a game developer has created, and a lot of resentment at having it illustrated for you that it is in fact up to the developers/publishers what they sell you, when, and for how much.  And of course, one thing you are always entitled to dois to simply not buy it.  :)

Re: Capcom's Better Business Bureau Rating Takes a Hit

No, it is I who am sorry you can't tell the difference between what Bioware did and what Capcom did or how your chart was irrelevant to the topic of the article.  I'm sure you were just dying to post that link and you thought this would be the moment that the whole of the internets could marvel at your masterful technique of posting links to unrelated data to silence all of the entitled whiners who dare demand to be treated honestly by those they give their money to.  Obviously we should, like you, simply take it in the shorts and be thankful for it.

And I made my choice not to buy the game, but I wanted to.  You asked what I want out of all of this?  I want Capcom and others to think twice before they do anything else to screw over their customers.  I laid out clearly why this bothered me, yet you ignored it and argued points I never made all while posting a link to game no one is discussing, and you mock other's intelligence?  Maybe if you hopped off Capcom's balls (as if they ever did shit for you) you could get behind people who simply want to keep them honest.  Capcom isn't your buddy, they don't know you and aren't going to send you a thank you card for backing up their shitty behavior. 

BTW, you actually made some nice points when it comes to those who want free shit, but since no one here was arguing for them, those points are irrelevant. 

 

 
Forgot your password?
Username :
Password :

Poll

Is King right? Should all games adopt the free-to-play model?:
 

Be Heard - Contact Your Politician