Perfect World Entertainment's Cryptic Studios has issued a statement warning customers of its various MMO titles that it has suffered from a security breach. The security breach happened way back in December 2010, but was only recently detected because the company beefed up its security. The breach resulted in hackers obtaining user account names and encrypted passwords, some of which they apparently have managed to crack.
Cryptic says that all of the accounts associated with this database have had their passwords reset and account holders have been informed of the change via email. Cryptic warns users that if they have used account names and passwords for services elsewhere on the internet it might be a good idea to change them as soon as possible – particularly services related to financial institutions or that have access to credit card information.
The company manages Star Trek Online and Champions Online. It is owned by Perfect World Entertainment, a Chinese MMO company that has a U.S. division that runs a number of popular MMO properties including its flagship MMO, Perfect World.
The full statement from the company can be found below:
At Cryptic Studios, your privacy and security is important. As part of our ongoing efforts to monitor and enhance security, we recently detected evidence of an unauthorized access to one of our user databases. The unauthorized access occurred in December 2010, and evidence of this has just been uncovered due to increased security analysis.
The unauthorized access included user account names, handles, and encrypted passwords for those accounts. Even though the passwords were encrypted, it is apparent that the intruder has been able to crack some portion of the passwords in this database. All accounts that we believe were present in the database have had the passwords reset, and customers registered to these accounts have been notified via e-mail of this incident.
While we have no evidence that any other information was taken by the intruder, it is possible that the intruder was able to access additional account information. If they did so, the first and last name, e-mail address, date of birth (if provided to Cryptic Studios), billing address, and the first six digits and the last four digits of credit cards registered on the site may have been accessed. We have no evidence at this time that any data other than the account name, handle, and encrypted password were accessed for any user.
We are continuing to investigate this incident, and are taking even further action to strengthen our systems and redouble our security vigilance and protections. For your own security, we encourage you to be especially aware of e-mail and postal mail scams that ask for personal or sensitive information. Cryptic will not contact you in any way, including by e-mail, asking for your credit card number, social security number, or any other personally identifiable information. If you use the same password for other accounts, especially financial accounts or accounts with personal information, we strongly recommend that you change them.
While we have no evidence of unauthorized use of personal information as a result of this incident, to protect against any possible identity theft, we encourage you to remain vigilant, to review your account statements and to monitor your credit reports. Further information regarding the prevention of identity theft can be found at the Federal Trade Commission's website here.
We apologize for any inconvenience this unauthorized access may have caused our customers. Customers with questions about this incident and how it may affect them can contact customer service by submitting a support ticket at https://support.perfectworld.com/app/cs_cryptic/iss/log.