Blizzard Adds 72-Hour Restriction on Diablo III Digital Purchase

June 21, 2012 -

Blizzard announced today that those who buy a digital version of Diablo III through its online store will have to wait 72 hours before they can play the unrestricted full version of the game. During that time period players will have access to Act I up to the Skeleton King, a level 13 cap, and matchmaking only with other Starter Edition players. Global play will also be off limits and anyone attempting to play the Starter Edition in an outside region will get an "error 12." The auction houses will also be off limits. You can learn more about the Starter Edition here.

Answering customer questions via a support forum, a Blizzard support agent explained that the changes are meant to combat fraud (thanks Polygon for this tidbit).

"We apologize for the inconvenience, but it is a necessary step to combat fraud and other malicious activities that can weaken everyone's play experience."


Comments

Re: Blizzard Adds 72-Hour Restriction on Diablo III Digital ...

Anyone want to take bets on whether gamepolitics will post a retraction?

The supposed 72hour restriction is not at all what james has claimed it to be here. The page linked is about the starter edition. Under the heading

"How do I upgrade from Starter Edition to the full version of Diablo III?"

there is a footnote

"Most Diablo III Starter Edition restrictions will remain in place until payment verification is fully complete. This may take up to 72 hours."

If however you are paying with a credit card or other method of payment which allows for instant verification, you will be playing your new copy inside of 5 minutes.

The type of Fraud they are talking about here is PAYMENT FRAUD.

So James, is this just a mistake on your part, or was this an intentional lie?

EDIT: For those who don't know, the starter edition is basically the demo.

Re: Blizzard Adds 72-Hour Restriction on Diablo III Digital ...

I'll look into it.  If we (and a ton of other outlets) got the story wrong, we will post a correction.  Just as we always do.

*a few minutes later...*

And you're completely wrong.  Newly-bought digital Full Edition copies of Diablo III are subject to Starter Edition restrictions for up to the first 72 hours of ownership.  Our story links to the Starter Edition page so readers know what the Starter Edition is limited to.

So SeanB, is this just a mistake on your part, or was this an intentional lie?  And when can we expect your retraction? 

 

Andrew Eisen

Re: Blizzard Adds 72-Hour Restriction on Diablo III Digital ...

Sorry Andrew, but as more information comes to light, it still seems that I am I am in the right here. Official statement confirms that it is to deter Credit Card Fraud, and that most payments are released within 24 hours.

When I purchase things from an online merchant, I expect that kind of wait. If you were purchasing a single player game that was going to be mailed out, would you expect them to drop it in the mail before they had verified your CC#?

When D3 was launched, anyone could get into the game after entering a CC#. People were probably using stolen #'s, getting a few days play, spamming or scamming other people, and when they got caught they had literally lost nothing.

This is to prevent that.

Re: Blizzard Adds 72-Hour Restriction on Diablo III Digital ...

Yes, new info has come to light and we've written a new story to reflect that.  Nothing in this story is inaccurate as of the time it was published.

We can't see into the future, SeanB.

 

Andrew Eisen

Re: Blizzard Adds 72-Hour Restriction on Diablo III Digital ...

So was Sean right or wasn't he?  Who is keeping score?

Re: Blizzard Adds 72-Hour Restriction on Diablo III Digital ...

About everything regarding GamePolitics?  He was wrong.

 

Andrew Eisen

Re: Blizzard Adds 72-Hour Restriction on Diablo III Digital ...

Ah.

So why the second story then?

Re: Blizzard Adds 72-Hour Restriction on Diablo III Digital ...

New info came to light.  We reported it.  Pretty darn simple.

 

Andrew Eisen

Re: Blizzard Adds 72-Hour Restriction on Diablo III Digital ...

Message received.

I know I won't ever try to correct any story posted on GP. 

Re: Blizzard Adds 72-Hour Restriction on Diablo III Digital ...

If we get something wrong (and hey, it happens), feel free to point it out.  That's totally fine.  Baseless accusations of lying aren't going to fly though.

 

Andrew Eisen

Re: Blizzard Adds 72-Hour Restriction on Diablo III Digital ...

I think the safest thing would be not to take that risk.

Re: Blizzard Adds 72-Hour Restriction on Diablo III Digital ...

Well, if you want to keep posting here but just don't think you can keep yourself from calling GP a liar even though there's nothing to support such an assertion, I guess it's not.

 

Andrew Eisen

Re: Blizzard Adds 72-Hour Restriction on Diablo III Digital ...

There are some things I could point out at this point.  Though you've made it abundantly clear not to.

Re: Blizzard Adds 72-Hour Restriction on Diablo III Digital ...

I have done no such thing.

I'll say it again: "If we get something wrong (and hey, it happens), feel free to point it out.  That's totally fine.  Baseless accusations of lying aren't going to fly though."

Heck, what's one more time for good measure?  I'll even reword it in case the original phrasing just ain't doing it for you:

--You will never be banned solely for pointing out mistakes in GP's writing or reporting--

 

Andrew Eisen

Re: Blizzard Adds 72-Hour Restriction on Diablo III Digital ...

I'm not going to risk contradicting you on this issue.

Re: Blizzard Adds 72-Hour Restriction on Diablo III Digital ...

You've already done so and yet, you're still here.

 

Andrew Eisen

Re: Blizzard Adds 72-Hour Restriction on Diablo III Digital ...

Then I appologize, and I won't risk it further.

Re: Blizzard Adds 72-Hour Restriction on Diablo III Digital ...

Accepted but again, you risk nothing solely by pointing out an error (well, other than looking like a bit of a goof if you're completely wrong).

 

Andrew Eisen

Re: Blizzard Adds 72-Hour Restriction on Diablo III Digital ...

There's hardly any need to be a smartass, Eisen.

Call yourself a news site or call yourself a blog, you could even call yourself a journalist if you want but at the end of the day, it's not up to your users to get their shit straight. It's up to you.

Might I add that there is no official announcement as linked by Polygon? The "announcement" topic is deleted, only the Blizzard Support Agent's post remains, which should hardly consitute as hard evidence.

Here's something else, which makes the blue posts very conflicting:

http://kotaku.com/5920414/blizard-explains-why-new-diablo-games-are-lock...

A few hours later Kotaku then reported the blue posts, so I'm now wondering what's my accurate. The letter sent to Kotaku (about a bug I already knew about) or the blue post?

Frankly, if what the support agent states is true then I'd be really peeved if I had brought a digital copy. Taking up to 72 hours for money to clear is acceptable (though it usually shouldn't take that long with credit card payments) but making people wait as a deliberate means to "prevent malicious activities"? How is that going to stop hackers, scammers and gold/item farmers?

Rhetorical question there, for anyone who's wondering: It won't.

Re: Blizzard Adds 72-Hour Restriction on Diablo III Digital ...

I'm not simply being a smartass, I'm countering accusations of willful misreporting and suggestions that we would never own up to our mistakes, both of which are complete and utter hogwash with absolutely no basis in reality.  As such, I believe my snark is well-earned.

"Call yourself a news site or call yourself a blog, you could even call yourself a journalist if you want but at the end of the day, it's not up to your users to get their shit straight. It's up to you."

I don't know what your problem is, our shit is straight on this one and nothing in your post indicates that we got the story wrong at the time it was published.

"Might I add that there is no official announcement as linked by Polygon? The "announcement" topic is deleted, only the Blizzard Support Agent's post remains, which should hardly consitute as hard evidence."

It was there when this story was written and it was there when I replied to SeanB this morning.  As new info comes to light, the story will be updated accordingly.  As per usual.

"Frankly, if what the support agent states is true then I'd be really peeved if I had brought a digital copy..."

Yeah, that's what made this news.

 

Andrew Eisen

Re: Blizzard Adds 72-Hour Restriction on Diablo III Digital ...

I don't know what your problem is, our shit is straight on this one and nothing in your post indicates that we got the story wrong at the time it was published.

My problem was with the aforementioned "attitude". Defending ones self and ones articles is fine but that doesn't mean you have to be a right dick about it.

Sean wasn't wrong either. The waiting process is mostly for transaction approval which is a standard procedure for pretty much any payment. Naturally a business wants to make sure they're not giving away their products for free.

I will say that I don't have an issue with the article personally. My only problem with the article is that adding the Starter Edition link could confuse people (as evident by Sean's post) as to why the entire thing is happening.

I don't see why people are going to get so upset over it, though. If they were forcing the wait in some ridiculous attempt at stopping scammers and hackers (as said) then it'd be stupid, but preventing credit card fraud is a perfectly valid method, and anyone who's pissed at that needs to learn a bit about good business management. It usually doesn't involve getting ripped off by not verifying payments.

Re: Blizzard Adds 72-Hour Restriction on Diablo III Digital ...

"My problem was with the aforementioned "attitude". Defending ones self and ones articles is fine but that doesn't mean you have to be a right dick about it."

Considering what we were being accused of and SeanB's history of commenting, I believe my snarky response was well-earned.

"Sean wasn't wrong either."

Concerning GamePolitics, he most certainly was.

"My only problem with the article is that adding the Starter Edition link could confuse people (as evident by Sean's post) as to why the entire thing is happening."

Can't say I agree.  At the time of writing, the story was that newly-bought digital Full Edition copies of Diablo III were subject to Starter Edition restrictions for up to the first 72 hours of ownership.  Our story linked to the Starter Edition page so readers would know what the Starter Edition was and was limited to.

 

Andrew Eisen

Re: Blizzard Adds 72-Hour Restriction on Diablo III Digital ...

"Sean wasn't wrong either."

Concerning GamePolitics, he most certainly was.

‚ÄčI offered two possibilities, that GP was either wrong, or making an intentionally false statement. You have admitted the former. Regardless of the circumstances, you were actually wrong. You have admitted to that, and we should now move on.

Re: Blizzard Adds 72-Hour Restriction on Diablo III Digital ...

GP was neither wrong, nor was it lying.

You are banned for a week.

 

Andrew Eisen

Re: Blizzard Adds 72-Hour Restriction on Diablo III Digital ...

And winner for the most juvenile thread in recent memory goes to....

Re: Blizzard Adds 72-Hour Restriction on Diablo III Digital ...

Re: Blizzard Adds 72-Hour Restriction on Diablo III Digital ...

I remember those threads.

Me: "After owning the utter embarrassment that is the Wii for over a year I only owned two games, and maybe rented three or so more.  I would spend upwards of 45 minutes at the video store, only to slip by the clerk at the register in embarrassment.  I looked at the entirety of the Wii library.  I stared into the gaping maw that is the Wii and saw a wasteland of primary colored games, shovelware, and generally a combination of the two.

AE: "You didn't give the Wii a fair chance.  Did you consider these primary colored and/or shovelware titles: Wario Land: Shake It!, Donkey Kong Country Returns, De Blob, Zack and Wiki, Madworld, No More Heroes 2 (to be honest, I didn't like this entry), Metroid Prime 3, Metroid: Other M (horrid writing but fun game), House of the Dead: Overkill (don't know your feelings on rail shooters but this one's a ton of fun), Dead Space: Extraction (same here, rail shooter but very cool), Tatsunoko vs. Capcom, New Super Mario Bros. Wii, Rabbids Go Home, Little King's Story (it's kind of like Pikmin), Punch-Out!!, Okami"

Me: I looked at the entire library.  Those games are part of the library.  Therefore I already considered them and disqualified them, most requiring only the most cursory glance.  Dear god, I wouldn't be able to look myself in the mirror if I played any of those.

AE: Don't get insulted just because you wouldn't be able to look yourself in the mirror.

Re: Blizzard Adds 72-Hour Restriction on Diablo III Digital ...

A fairly accurate recap of what you said and what you said I said.

 

Andrew Eisen

Re: Blizzard Adds 72-Hour Restriction on Diablo III Digital ...

Pretty accurate all around.  I would have been less insulted by "You are a mentally handicapped ape with body odor problems and no friends" than "You should play Little King's Story".  Or any of the other shovelware you listed.

Re: Blizzard Adds 72-Hour Restriction on Diablo III Digital ...

Dear everyone else,

Don't take Erik's word for it.  Don't take my word for it.  Read the thread yourself and see what actually was said.

Here and here.

 

Andrew Eisen

Re: Blizzard Adds 72-Hour Restriction on Diablo III Digital ...

His insulting "fuck you" list of game suggestions is here: http://tinyurl.com/7l3nfg9

Re: Blizzard Adds 72-Hour Restriction on Diablo III Digital ...

Lol

Re: Blizzard Adds 72-Hour Restriction on Diablo III Digital ...

BOOM. Eisened.

Re: Blizzard Adds 72-Hour Restriction on Diablo III Digital ...

So in other words, I dont have full access to my game for 3 days in order to prevent "fraud" in your idiotic RMT auctionhouse, that I have no intention of ever even looking at, and which causes the need for your idiotic always on DRM which prevents me from playing a nice, snappily performing local single player game, and which gives me lag in a single player game on my gargantuan overblown gaming pc.

BRILLIANT!!!

More and more the only games that I don't play exclusively on my iPad seem to have Lego in the title.

Re: Blizzard Adds 72-Hour Restriction on Diablo III Digital ...

And having to wait 3 days to fully "enjoy" a game that cost 60 bucks doesn't weaken the play experience. This on top of connection issues that plagued it at and may still be an issue for some. Also is it really that difficult for fraudsters to get a box copy?

Re: Blizzard Adds 72-Hour Restriction on Diablo III Digital ...

I was playing LEGO Batman 2 last night when my internet went out.  Didn't affect my game one bit.  Good thing I wasn't playing Diablo III...

 

Andrew Eisen

Re: Blizzard Adds 72-Hour Restriction on Diablo III Digital ...

I asked my cousin about Diablo 3, since he spent at least two years playing 2. He said he may as well have flushed sixty dollars down the toilet. This is the first negative thing he has said about a PC game since 2002.

Reality is a Lie, Fiction is Truth

www.StrongStyleFiction.wordpress.com

Re: Blizzard Adds 72-Hour Restriction on Diablo III Digital ...

The word 'buy' doesn't mean what is used to...

Re: Blizzard Adds 72-Hour Restriction on Diablo III Digital ...

The word 'buy' doesn't mean what is used to...

 

Yes it does - just that you don't 'buy' from some companies. I used to be a huge Blizzard fan, but since Vivendi took over, they have become total crap - in my opinion at least.

I'm the one spending the cash - so I define what I 'buy' - they can sell however they want, doesn't mean I have to 'lease' their crapware. There are thousands of games out there, and such, not a big deal to skip some because of ridiculous restrictions - like D3 has.

I play a few MMO's - so having to be online for a game like that is not at all an issue, of course. But dead horse or no - I'm not buying a single player game that depends on their servers with 72 hour restrictions on playing it after I buy it - lol, seriously I could go buy any other game right now and play it right away - internet or no internet.

I like to have some games I can play if my net is down - as often, I'm playing a MMO and will play a single player game if the web is down or I'm feeling anti-social.

Re: Blizzard Adds 72-Hour Restriction on Diablo III Digital ...

there's been nothing so far showing that always-on is useful aside from keeping my toons safe if my computer explodes, taking 15% of the top of real money auctions, multiple spam user friend requests, and issuing me deaths from lagspikes. aaaand now this.

one more boot to that deceased equine.

Re: Blizzard Adds 72-Hour Restriction on Diablo III Digital ...

All the more reason a real viable offline mode is needed for play, verification sure you need that as online only but that only needs to be online only....


Copyright infringement is nothing more than civil disobedience to a bad set of laws. Let's renegotiate them.

---

http://zippydsm.deviantart.com/

Re: Blizzard Adds 72-Hour Restriction on Diablo III Digital ...

You know, this wouldn't be an issue if you could play single-player offline.

Yeah, take that you dead horse!

 

Andrew Eisen

Re: Blizzard Adds 72-Hour Restriction on Diablo III Digital ...

Uh Oh. You have just incurred the wrath of SeanB. Better watch out.

Re: Blizzard Adds 72-Hour Restriction on Diablo III Digital ...

Trolls never admit when they've trolled.

 
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