Blizzard Explains The Diablo III Purchase Lock Down Some More

June 22, 2012 -

In a statement released to Kotaku, Blizzard Entertainment explains why it decided to lock down digital purchases of Diablo III for 72 hours. The sum of its statement is that all of this was done after the most recent patch to ensure that the game and the auction houses are not compromised and remain pure. The company also added the delay to stop hucksters and fraudsters from perpetrating credit card fraud schemes.

While Blizzard intended the delay to thoroughly check purchases, the company said in its statement that it didn't intend for the wait to be so long or for there to be a level cap. This was caused by a bug in the new patch, which they are fixing.

The statement also lists a number of "standard security-related restrictions" that will be in place for digital purchases until the payment verification process is complete:

• No public game access for unverified digital purchasers

• No auction house access (real-money or gold) for unverified digital purchasers

• Unverified digital purchasers cannot trade items or drop items for other players to receive

• Unverified digital purchasers are not able to chat in any public or game channels

• Unverified digital purchasers cannot attach a custom message to friend requests, but they can send/accept friend requests, and play with their friends

• Global Play is not available for unverified digital purchasers

You can read the entire statement here. Blizzard emphasizes that the verification process takes less than a day to complete in most cases and this long delay is only temporary...

Source: Kotaku. Thanks to Andrew Eisen for the tip.


Comments

Re: Blizzard Explains The Diablo III Purchase Lock Down Some ...

It seemed pretty obvious to me this was the reason all along and I never had an issue with it, but I was already familiar with these type of financial scams.  It seemed like most of the people complaining had other reasons though.

Re: Blizzard Explains The Diablo III Purchase Lock Down Some ...

OK, so obviously they are having issues with scammers using fraudulent CC#'s to create accounts in order to perpetuate scams within their game. This is understandable, and it is not unlike some of the "drop ship" scams currently plaguing E-Bay and Amazon. If they had said that up front, I don't think anyone would have been upset.

Re: Blizzard Explains The Diablo III Purchase Lock Down Some ...

It is my opinion that this is simply a case where a company improperly expressed the purpose of a new policy. Had the update been announced the following way, we would not be having this conversation.

"Since the launch of Diablo 3, players have been able to play the game immediately after purchase. In some cases, we have found that the payment credentials entered were not genuine. Rather than forcing all purchasers to wait for verification before being able to play, we have decided to make use of our "Starter Edition" for all players until your payment has been processed.

It is our experience that most transactions can be verified within 24 hours, in extreme cases taking no longer than 72 hours. If you have already used this account to purchase other blizzard products such as our Starcraft or Warcraft franchise titles, then you will likely have your transaction completed faster than you can download the game.

Enjoy!"

Re: Blizzard Explains The Diablo III Purchase Lock Down Some ...

Yeah, thaks for clearing that up Andrew!

 
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