Valve Faces the Wrath of German Consumer Organizations Over STEAM EULA Changes

Earlier this week Germany's Federation of German Consumer Organizations (or vzbv) called on Valve to explain the changes it made to the Steam end-user license agreement back in August. The vzbv found that the changes Valve made to its EULA were unfair to consumers and that Steam had no mechanism for allowing its users to trade games per a recent European High Court ruling. It required Valve to respond by September 26 to their insistence the company change its policy "restricting access to content based on the forfeiture of signing the new EULA."

The vzbv was concerned with the fact that Valve did not give users the option to opt out of signing the new EULA and for the way Valve has limited software licenses within Steam accounts that can be exchange among users.

We'll have more on this story when Valve responds to Federation of German Consumer Organizations later this month or sooner. If Valve ignores the government agency it will likely find itself facing the same accusations in a court.

Source: Cinema Blend


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  1. 0
    Sleaker says:

    I can see what Valve is doing here by updating their EULA, but I like to see this kind of activity in government in countries.  It's about time someone challenged a companies EULA requirements for the benefit of consumers to prevent them from signing away their rights to their owned products.

    I like Valve and what they do with Steam, and I'm sure this is probably just something to cover their own backs, but I don't think it should be legal anywhere.  In the end it is very anti-customer.

    As an aside, I think it might be beneficial if we (everyon who uses Steam), made a petition to have Valve change their ToS.  It currently states that regardless of purchase, all of your purchased software is considered a 'Subscription', and that Valve owns everything you purchase.

  2. 0
    Samster says:

    Yeah. As I read it, one of the big problems they have is with Valve forcing users to agree to a new EULA to keep access to content they've already paid for under a different EULA. That could set quite a scary precedent, though, even if it's really quite fair to the consumer to take this kind of action against the practice. Lots of MMOs and games/sites with microtransaction content update their EULAs from time to time and force a re-sign, paid content or not.

  3. 0
    DorthLous says:

    Basically, Germany does not agree Valve sells services only. The games are a product and hence, Valve can't remove your access to them if you do not accept new terms (which it currently does.)

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