Nintendo of America Reggie Fils-Aime is pushing back against complaints aimed at the Wii U. Speaking to Gamasutra, Nintendo of America president Reggie Fils-Aime said that the Wii U's launch hiccups – mostly tied to the system's mandatory day-one patch – was a requirement to ensure the "very best product" for consumers.
"That creates a dynamic where our developers are working on elements until the very last point possible," Fils-Aime said. "That's why the system update was required on day one; and this is quite similar to what's happened with other consumer electronic products."
Fils-Aime went on to say that Wii U systems shipped in 2013 will likely already have that day one patch applied so that users don't have to waste time on it when they open the box and hook their system up.
Fils-Aime also pushed back against early Wii U hardware reviews that were less then flattering to the brand new console.
"Reviews of a system or review of a game really come down to the quality and capability of the reviewer," he said, adding that other data shows that users are flocking to the system and enjoying it.
"When I go on Miiverse and see how consumers are reacting to games like ZombieU or…Call of Duty, that tells me we're doing something very, very positive," he said. "Similarly, when I go on other consumer social networks and see other consumer reaction that is positive, I know we've done well."
Fils-Aime also said that early problems with the Miiverse will not spring up during the busy holiday season.
"Without getting into a lot of technical details, the Miiverse [problem] was not purely driven by capacity," he said. "That gives us confidence that come Christmas morning, those servers will not be challenged in the same way. Come Christmas morning, the Wii U will be available globally. We know there will be a lot of consumers utilizing their Wii U for the very first time. So we're working very hard to make sure the initial customer experience is a good one."