Users Who Had Xbox Live Cloud Save Problems Compensated with Free Month of Xbox Live Gold

December 31, 2012 -

Alex Garden, General Manager of Xbox Live at Microsoft, announced that people who were adversely affected by recent problems with saving their games via the Xbox Live cloud will get some hefty compensation. In a message delivered through Major Nelson's Blog, Garden thanked everyone who were impacted by problems with the Cloud Saved Games service for their patience. Anyone who lost access to game saves for a "couple of hours" or a "couple of days" will be compensated in the following way:

"We want to thank all of our Xbox LIVE members impacted by the Cloud Saved Games service issue for your patience and understanding," said Garden, "It took longer than we expected to get back to full performance as we needed to ensure the integrity of everyone’s game saves. Whether you couldn’t access your game saves for a couple of hours or a couple of days, we sincerely apologize for the delay and inconvenience. We will be automatically applying a one-month extension to the Xbox LIVE Gold memberships of everyone who was impacted. We can assure you we’ll also be doing a thorough post mortem to help prevent this from happening again."

Find out more about that here.

Source: Kotaku

 


Comments

Re: Users Who Had Xbox Live Cloud Save Problems Compensated ...

still curious how they decide who that affected... i have things on the cloud, but being smart i kinda took notice when it was said the  cloud was down and didn't bother with them for that time...

 

Re: Users Who Had Xbox Live Cloud Save Problems Compensated ...

Small (but important) correction: it's a one month extension of Gold, not one year.

 
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