A Canadian tax department worker who developed and released a game that made fun of his day job as a customer service representative now finds himself out of work. Apparently his bosses at the Canada Revenue Agency didn't find his game all that amusing. That game is called I Get This Call Every Day and, as anyone who handles a phone support role (or any other profession where you have to directly deal with people) can attest, people aren't always that fun to deal with…
The developer, David S. Gallant, created the game to express his "frustrations with a daily job that's making me feel less like a human being everyday." He describes it to The Star as a "personal tale of unwinnable realities … a point-and-click conversation pulled from my day job."
The game is a simple adventure game with branching narratives players can choose from as they deal with various customer calls. It features more than 250 lines of fully-voiced dialog which Gallant claims is 100 percent accurate and is inspired by true events – even though the game is a total work of fiction.
While the game has gotten plenty of positive feedback from the media and the gaming community, the National Revenue Minister's communications director, Clarke Olsen, told The Star that the game is offensive and unacceptable:
"The Minister considers this type of conduct offensive and completely unacceptable. The Minister has asked the Commissioner (of Revenue, Andrew Treusch) to investigate and take any and all necessary corrective action. The Minister has asked the CRA to investigate urgently to ensure no confidential taxpayer information was compromised."
Shortly after The Star story ran (with the headline "Tax department employee creates online game to vent his frustration with taxpayers" and called the Minister in charge of the agency for comment, Gallant revealed via Twitter that he had been fired. Of course, The Star report was completely misleading because the game wasn't about taxpayers and there seemed to be some confusion as to whether Gallant's game somehow utilized confidential taxpayer information (clearly it didn't). But there is at least some good news from this development – developers and the public have let Gallant know that they support him. Gallant has even seen a growing interest in his little indie game.
You can check out the game here. And while Gallant's latest game I Get This Call Every Day is getting all the attention, he has developed plenty of other games which you can check out at the aforementioned link. We wish him future success as a game developer – so much so that he won't have to go back to a job similar in nature to his previous one.