Cox Communications Eschews Copyright Alert System for its Own 10+ Strikes

April 9, 2013 -

While Cox Communications may have declined the offer to join the "six-strikes" copyright enforcement and educational program (the Copyright Alert System) that a lot of other service providers have in the United States, that doesn't mean it isn't enforcing its own rules. Cox apparently has a 10+ Strikes program to deal with those who download and share copyrighted material illegally. Cox has an estimated 3.5 million subscribers here in the U.S.

"Cox Communications has a longstanding notice program that we enacted more than 10 years ago. The processes we have in place work to address this important issue and provide a balanced approach for our customers and the copyright holders," Cox spokesman Todd Smith tells TorrentFreak.

Cox's system, which it calls "Cox Graduated Response," first warns customers about their illicit online activity, later escalating into Internet restrictions until they call customer service to discuss it with them. After a second DMCA notice is sent to an account, the subscriber gets a warning via email or a browser notification. These emails detail what the customer allegedly infringed on and direct them to call Cox to discuss the issue. If more DMCA notices are sent to the same account customers are placed in a walled garden and again encouraged to talk to customer service.

While Cox emphasizes that it usually works out these situations, one of the tools it has in its toolbox is that it will shut down an account for repeated DMCA violations. This usually occurs after 12 or more DMCA notices being sent to an account, but Cox insists that it rarely ever has to disconnect a customer.

"If we receive 10 to 12 complaints, our Customer Safety Department will evaluate the situation and work with the customer to find a solution to the complaints," Smith tells TorrentFreak. Smith added that "it is very rare that we reach this level" and that "the resolution would be evaluated on a case by case basis."

It should also be noted that Cox does not actively monitor what their customers are doing and that generally they rely on notices sent from rights holders.

Ultimately Cox's system for dealing with infringement and illegal file-sharing is mostly the same as the Copyright Alert System, but it provides more steps and chances for customers.

Source: TorrentFreak


Comments

Re: Cox Communications Eschews Copyright Alert System for ...

My experience with Cox has been that it is always a disconnect that can be reinstated by calling customer support. I have had a Cox account under several different names (different apartments were different room mates had their name on the account even though I handled it) and addresses and it was always the same, wake up in the morning to my pc constantly routed to a call customer support to have your internet re-enabled screen. I found it works pretty well to call them up freaking out because you have no idea how to use a computer but you think your shifty neighbor is probably stealing your internet because you think he steals your newspaper. The customer support person hastily turns your internet back on without question just to get you off the phone. 

 
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