If the laws being proposed by politicians in the UK this week were in place when SimCity and Diablo III launched, consumers would be able to get a refund. The BBC is reporting on plans to pass new laws that will make it easier for UK consumers to get a refund or a replacement product from companies when a digitally distributed video game, mobile app, or piece of entertainment content doesn't work they way it should at launch.
The new laws will enable consumers to ask for a refund when digital content doesn't work, according to UK Consumer minister Jo Swinson. Swinson said today that the government wants to "make sure the law is fit for the 21st century."
The proposed changes to UK law (which is made up of eight different pieces of legislation that covers consumer rights) would allow consumers to seek compensation if a game or application bought online is repeatedly inaccessible, freezes up, or has a lot of technical glitches and bugs. The law would also apply to streaming content such as films.
The government says that more than 16 million people experienced at least one problem with digital content in 2011. The Department for Business says that UK consumer law needs to be changed because they are "unnecessarily complex, overlapping and confusing."