BioWare is apologizing publicly for accidently banning 100 – 150 players in its MMO Star Wars: The Old Republic. The company took to its forums to say it was sorry for banning over a hundred players for violating the game's terms of service. Yesterday those players received email notifications from the company saying they had violated the game's ToS and would be banned for a week.
Community Manager Eric Musco was the man that had to go, hat-in-hand, to the community to apologize for the mix-up:
"What occurred, and what you folks reported, is that there was a small subset of players who were incorrectly caught in this tracking and subsequently actioned," he wrote. "Just to give you a bit of perspective, there were less than 150 people in total who were incorrectly actioned as a part of what happened yesterday. If you were one of those players who had not been exploiting and were wrongly flagged, you should have already been contacted by CS as of reading this message. If this is what occurred to you I cannot express how sorry we are. We are going through great lengths internally to avoid situations like this happening in the future."
Musco went on to say that if players affected by this mistake have not had their suspension lifted, they can contact email@example.com to get the matter sorted out. He closes by apologizing to the community for the mistake:
"We apologize for any inconvenience this has caused, again if you were affected you should have already been contacted and if not please email the address listed above."