An extensive investigation by Eurogamer has revealed that EA's Battlefield 1943 has been offline for nearly a month and EA did very little to rectify the situation. The story began when a tipster told Eurogamer that BF1943 was not playable on PlayStation Network or Xbox Live. In order to find out, Eurogamer writer Robert Purchese bought the game and tried to connect. He received the same error message that everyone else had been getting since May 10: "Network ERROR. LOGIN FAILED."
After contacting EA's PR department he was told that a statement was forthcoming. A statement never came. Meanwhile users were told multiple times by the game's support team that the problem was being looked into. It took EA almost a month to fix the problem. The company never apologized to customers for the downtime and never disclosed what was causing the problem.
"Just moments ago, our Software Engineers were able to get this sorted, and you should not experience this issue any more," the company wrote in a forum thread.
EA did not disclose how they would (or if they even will) compensate those customers who couldn't play the game for almost an entire month. Some are also speculating that the downtime was due to a DDoS attack, but EA has not said what the exact reason for the extended downtime was.
You can read Eurogamer's extensive report on this here.
We'll have more on this story as it becomes available.