Realizing that some of the early adopters of its Android-based home console that helped fund the Ouya on Kickstarter have not yet received their units as promised, two of the company's top officers took to the Kickstarter page to apologize and promise to improve the situation as soon as possible.
First Ouya founder and President Julie Uhrman said that she was "pissed" about the entire situation because she made a promise to ship the Ouya to all backers by now. She puts some of the blame on partners, who has been slow to deliver products despite already being paid in full to do so.
"I am pissed. Some of you have not yet received your OUYA — and, to you, I apologize," she wrote in a Kickstarter update. "I did not promise to ship to *most* of you before we hit store shelves. I promised to ship to *all* of you. I’ve been reading your comments, and we are working to solve this."
She goes on to say that they are doing everything possible to rectify the situation and that her company has tripled the technical support department to get all the issues consumers have had in getting a system delivered.
"We are working with our partners to resolve any administrative issues related to undelivered boxes (errors in shipping addresses, customs holds, etc.)," she continued. "I’m told that despite our best efforts, it may take another two weeks or more for some of these units to arrive."
Ken Stephens, the Head of Operations at OUYA offers more details on what the Ouya team is doing to get those early adopter orders filled. You can read more about it here.
The Ouya is set for release at retail this week.