EA Reveals ‘Timed Refund’ Initiative for Origin Purchases

Electronic Arts announced a new initiative for its Origin digital distribution platform this week called "The Origin Great Game Guarantee." The new policy gives Origin users who purchase EA-published games on Origin "timed refunds" dependent mostly on when a purchase has been made.

The Origin Great Game Guarantee offers a full refund to PC and Mac customers dissatisfied with any EA game within 24 hours of launching it, within seven days from the purchase date, or within the first seven days after the game's release date if you pre-ordered it, whichever comes first.

To get a refund, customers visit their order history while logged into their Origin account, click the "request a refund" link next to the recent purchase, and answer a few questions (likely about whether you were simply dissatisfied with the game or had technical issues with it).

For now the initiative excludes third-party titles, but EA has indicated that it might change it to include them at a later date, depending on what publishing partners on Origin want to do.

The Origin Great Game Guarantee is available in 20 countries now. Find out more about this new initiative here.

Source: IGN by way of Andrew Eisen.


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  1. 0
    MechaTama31 says:

    Well, as it stands, it's just a list of three comma-separated items, followed by "whichever comes first".  There's nothing to indicate that the list should be parsed the way you describe.  Not in the sentence structure, anyway.  </pedant>

  2. 0
    Andrew Eisen says:

    It's not three conditions, it's two.

    1. You can return a game within 24 hours from launching it


    2. within seven days from purchasing it (which if you preordered, means the day the game launched).

    Whichever comes first.


    Andrew Eisen

  3. 0
    MechaTama31 says:

    Whichever comes first?  If you preorder, 7 days from the purchase date is always going to come before 7 days from the launch date, making the launch date-based deadline completely pointless.  Between those two, it ought to be whichever comes last.  The 24 hours from when you actually run it, though, that can be first.

  4. 0
    Papa Midnight says:

    No matter how you may feel about EA's Origin service, this is a pretty big move in the scope of the digital distribution marketplace.

    For that matter, it's a big move in the entire software marketplace – considering many retailers (brick and mortar included) flat out refuse to accept returns of software or any device that includes software.

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