EA Reveals ‘Timed Refund’ Initiative for Origin Purchases

Electronic Arts announced a new initiative for its Origin digital distribution platform this week called "The Origin Great Game Guarantee." The new policy gives Origin users who purchase EA-published games on Origin "timed refunds" dependent mostly on when a purchase has been made.

The Origin Great Game Guarantee offers a full refund to PC and Mac customers dissatisfied with any EA game within 24 hours of launching it, within seven days from the purchase date, or within the first seven days after the game's release date if you pre-ordered it, whichever comes first.

To get a refund, customers visit their order history while logged into their Origin account, click the "request a refund" link next to the recent purchase, and answer a few questions (likely about whether you were simply dissatisfied with the game or had technical issues with it).

For now the initiative excludes third-party titles, but EA has indicated that it might change it to include them at a later date, depending on what publishing partners on Origin want to do.

The Origin Great Game Guarantee is available in 20 countries now. Find out more about this new initiative here.

Source: IGN by way of Andrew Eisen.


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