Final Fantasy XIV Players Given Free Game Time

Admitting that the launch of its newest Final Fantasy MMO was less than stable, Square Enix announced that it will compensate subscribers of Final Fantasy XIV: A Realm Reborn with an extra seven days of game time.

The publisher admitted that it has been unable to deliver a reliable and stable service to customers since the game launched on PC and PS3 last week. The company chalked up the game's technical difficulties to high user demand. This led to a temporary halt in digital sales as it attempted to expand server capacity.

The company also admitted that it had implemented login and character creation restrictions that "greatly inconvenienced" players.

"To resolve this issue we will be performing maintenance from September 4, 2013, at 0:00 to 10:00 (GMT), for the purpose of increasing the number of available Worlds, reducing stress on the Duty Finder servers, and increasing the number of concurrent logins allowed for each server," the company wrote in an update.

"Because login and character creation restrictions have hindered our ability to provide quality service, all Final Fantasy XIV service accounts will receive an additional seven days of free play time. Furthermore, users who have yet to enter their registration codes will receive an additional seven-day trial should they register before 23:59 (GMT) on September 9, 2013."

A Realm Reborn was supposed to be a reboot of Final Fantasy XIV, a game that had its fair share of problems.

We will have more on this story as it develops.

Source: CVG


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  1. 0
    Wymorence says:

    "The fact that there is no major login queue…"

    Are you kidding me…? This high a profile online-only game doesn't have a freaking queue system? You'd think that after doing as much advertising (both showing off new features online while working on the game and actual TV/internet ads) they'd have thought of a little feature like that…

  2. 0
    Technogeek says:

    It's probably worth pointing out that the number of people who picked up A Realm Reborn caught S-E completely by surprise. Think about it: a relaunch of an MMO best known for being so terrible that it caused a major investor to ragequit? A game that had the monthly fee waived for over a year of how unplayable they felt it was at launch? By the time they realized how loudly the servers would be begging for mercy, it was too late to get any more servers up and running in time.

  3. 0
    Sajomir says:

    Some specific numbers on the amount of players (as well as why the numbers are significant) can be found here

    As a player, it's been pretty crazy trying to log in most days. You have to get up early in the morning or leave your character logged in overnight to ensure you will have a spot later in the day. Servers usually fill by 10:00am or so, and get worse as the evening rolls in. The fact that there is no major login queue makes players spam the login button until they are connected.

    Here's hoping the maintenance fixes it, since this poor game has been through enough hardship already! Hopefully these players all stick around since SE is going through the trouble of expanding the server capacity.

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