Admitting that the launch of its newest Final Fantasy MMO was less than stable, Square Enix announced that it will compensate subscribers of Final Fantasy XIV: A Realm Reborn with an extra seven days of game time.
The publisher admitted that it has been unable to deliver a reliable and stable service to customers since the game launched on PC and PS3 last week. The company chalked up the game's technical difficulties to high user demand. This led to a temporary halt in digital sales as it attempted to expand server capacity.
The company also admitted that it had implemented login and character creation restrictions that "greatly inconvenienced" players.
"To resolve this issue we will be performing maintenance from September 4, 2013, at 0:00 to 10:00 (GMT), for the purpose of increasing the number of available Worlds, reducing stress on the Duty Finder servers, and increasing the number of concurrent logins allowed for each server," the company wrote in an update.
"Because login and character creation restrictions have hindered our ability to provide quality service, all Final Fantasy XIV service accounts will receive an additional seven days of free play time. Furthermore, users who have yet to enter their registration codes will receive an additional seven-day trial should they register before 23:59 (GMT) on September 9, 2013."
A Realm Reborn was supposed to be a reboot of Final Fantasy XIV, a game that had its fair share of problems.
We will have more on this story as it develops.