Sony Attempts to Address DOA PS4 Consoles, Launches Troubleshooting Guide

As the PlayStation 4 hit North America some consumers took their shiny new next-generation home and realized that it didn't work very well. On Friday Sony said that it was looking into an issue some customers were experiencing with the PS4, and today they have put together a page dedicated to working out the problem. What was the problem? Some customers in North America were reporting that the console was giving them a blue blinking light. A blue blinking light was replacing the white solid light, which means that the console is in the "powered on" state.

On Friday Sony said that the issue was affecting less than 0.4 per cent of shipped units to date – a number "within our expectations for a new product introduction." Over the weekend Sony said that it had sold over one million PS4 units in 24 hours following the North American launch.

Today Sony has released a troubleshooting guide that lists four possible causes for the dreaded blue blinking light. The company says that the issue is related to TV compatibility issues, problems with the power supply, power with the hard drive, or other PS4 hardware issues. The last explanation is pretty broad.

For these issues, Sony suggested that customer update the firmware on their TV sets, check the power and HDMI connectors for damage, making sure the hard drive is properly seated in the HDD bay. If none of that stuff works, try rebooting the system in Safe Mode.

For more information, check out Sony's troubleshooting guide here.

Meanwhile angry consumers have taken to to give the new system lots and lots of one-star reviews, and YouTube is starting to offer a lot of videos from customers showing off the DOA PS4 issue….

We will have more on this story as it develops.

Source: Eurogamer

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