Small Number of Consumers Claim to Receive Xbox One with Faulty Disc Drives

Over the weekend Kotaku continued to report on disc drive failures in Microsoft's new Xbox One console, according to the publication, it has received over 150 readers saying that they have bought an Xbox One with a faulty disc drive. In addition editors from websites Polygon, IGN, and GamesRadar have reported receiving one of these faulty units directly from Microsoft.

Microsoft has been pretty lukewarm in its response to the news:

"The issue is affecting a very small number of Xbox One customers. We're working directly with those affected to get a replacement console to them as soon as possible through our advance exchange program. Rest assured, we are taking care of our customers."

When pressed further by Kotaku over the weekend, a rep. told the publication:

"Customers have the option for us to send a replacement console right away without waiting until they have returned their old one. This means a customer only has to wait a matter of days, rather than weeks to get back up and running."

It should also be noted that Kotaku cannot confirm the validity of every claim in those 150 emails.

Source: Kotaku

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