Microsoft Offers Free Digital Download to Consumers with Broken Xbox One Consoles

November 26, 2013 - GamePolitics Staff

Recognizing that some Xbox One owners might be a tad bit upset that they can't play their shiny new console while Microsoft makes right on failing disc drives in some systems, the company announced that it would provide digital downloads of at least one launch title per customer so they have something to play while they wait for a replacement console.

The games offered as part of this include like Dead Rising 3, Forza Motorsport 5, Ryse: Son of Rome and Zoo Tycoon.

"While a replacement console is on its way, we want to ensure our advance exchange customers can stay in the game," the company wrote. "We will provide each of them with a free digital download of one of the launch titles published by Microsoft Studios."

Microsoft has not said just how many consumers have been hit by Xbox One disc drive failures, but they did say that they will take care of any customers who run into this problem and will rectify the situation to make consumers whole in an expedient fashion.

Source: Polygon

 


Comments

Re: Microsoft Offers Free Digital Download to Consumers with ...

Hi There,

If Microsoft is offering such a specific apology to certain new owners of the Xbox One. It must be happening to a whole lot of new buyers. Since I heard recently that Microsoft also sold 1 million units on its 1st day much like Sony did the week prior. I just hope those replacement units sent by Microsoft have expedited shipping. Otherwise a frustrated consumer would just return the unit back to the retailer as defective merchandise. To try their luck with a replacement at the store or buy the PS4 instead, lol.

Member of "The Older Gamers" Since 2004.

http://www.theoldergamers.com/

Re: Microsoft Offers Free Digital Download to Consumers with ...

Decent gesture. It is never fun to open your new toy only to find it has a problem, but if you are given some recompense then your disappointment and anger is is tempered.

 
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