According to this Reddit thread unearthed by Eurogamer, Microsoft has been banning Xbox One users who have been deemed to have used foul language in their chats via Skype and uploaded videos through Upload Studios. Dozens of users have also complained about the bans on the Xbox forums, according to Eurogamer.
One Xbox forum poster going by the handle "Rbevanx" said that he got a temporary ban after uploading a video with language that the company considered vulgar:
"I get the message 'Choose something else to play' simply because I assume MS was not happy about a video I uploaded. I think I should have just had a warning," wrote Xbox Live user rbevanx on the Xbox forums. "I think it's strange that MS allows you to record any game footage when there are games with really bad foul language and I say something like plonker or c*ap and I get my benefits removed especially I had 100 per cent feedback when I was on 360 for about 5-7 years on Xbox Live."
A dozen other users sounded off in the thread about similar problems.
A thread on Reddit offered similar complaints about being banned. While most mentioned videos with inappropriate language, some users claimed that they had been banned for using bad language on Skype – a service Microsoft claims it isn't monitoring. One Reddit user named MacedonianWolf offered the following account:
"I made a video and said a bad word (not really a swear in my opinion, but I do understand their displeasure – the nickname of the name Richard) and now I am not able to put Kinect videos on my uploads or upload gameplay at all."
After getting in touch with Microsoft, MacedonianWolf had the ban lifted on Upload Studios, and was told that everything was restored, but even after five hours the ban on Skype was still in effect.
"Skype still does not respond after five hours since the 'incident,'" MacedonianWolf wrote, adding that they "typed a few words of profanity talking about movies," and that the error message cited the ban was due to 'past behavior.'"
For its part Microsoft said the following to Eurogamer:
"To be clear, the Xbox Live Policy & Enforcement team does not monitor direct peer-to-peer communications like Skype chats and calls. We take Code of Conduct moderation via Upload Studio very seriously. The team reviews every clip that is uploaded to the service to help maintain a clean, safe and fun environment for all users."
"Excessive profanity and other Code of Conduct violations will be enforced upon. On Xbox One, we have a more sophisticated system of enforcement. As a result, if someone misbehaves on the service, we may only suspend some of their privileges on Xbox Live such as access to certain apps or use of certain features. We remain committed to preserving and promoting a safe, secure and enjoyable experience for all of our Xbox Live members."
Microsoft also addressed the Skype bans, in a statement to Polygon:
"To be clear, the Xbox Live Policy & Enforcement team does not monitor direct peer-to-peer communications like Skype chats and calls," the representative wrote.
Of course, if these users who did not upload a video but were instead using salty language on Skype have a ban, then someone is not telling the entire truth or there is some sort of odd technical issue with the system that handles bans. We will continue to follow this story as it develops.