GOG.com Offers 100 Percent Money Back Guarantee on All Purchases Worldwide

December 9, 2013 - GamePolitics Staff

GOG.com announced this morning that, from today forward it will provide its customers with a worldwide 100 percent money back guarantee for its entire DRM-free catalog of PC and Mac games available. Any game purchased on GOG.com can be returned within 30 days of its purchase for full money back if the company's support team can't solve problems getting the game running and the user's computer meets the requirements posted on the game's page.

GOG.com calls this new policy "a declaration of trust" in the games it provides and in the customers it serves.  The new policy applies to purchases made in the past 30 days as well.

For more information on how the guarantee works and details on how to get a refund, check out the FAQ on GOG.com's website.


Comments

Re: GOG.com Offers 100 Percent Money Back Guarantee on All ...

That's sweet of them and all, but ripe for abuse.  How do you "return" a DRM-free game?  "Oh yeah, I totally couldn't get it to work.  It's all deleted now.  Yeppers..."  >.>

Re: GOG.com Offers 100 Percent Money Back Guarantee on All ...

Like anyone who would do that just wouldn't go to the torrent in the first place?

 

Re: GOG.com Offers 100 Percent Money Back Guarantee on All ...

Hey. I wonder if this will help usher in Linux support. One of their chief concerns with supporting Linux is the bad press they might get if a game can't be made to run on a Linux system. If they have this generous return policy, that would certainly help put out any potential fires.

Re: GOG.com Offers 100 Percent Money Back Guarantee on All ...

A lot of the indie titles they release have Linux versions, they could make it an option if they wanted to. Though I can understand not wanting to get into the business of bundling old Windows and DOS games to run on Linux.

Re: GOG.com Offers 100 Percent Money Back Guarantee on All ...

Based on their previous uneducated remarks about DosBox for Linux, no.  It's 'too much hassle' to try and release packages for linux use on software that is kept current and patched regularly...

Re: GOG.com Offers 100 Percent Money Back Guarantee on All ...

I can't help but wonder if the Xbone's half baked attempt to become Xbox Steam is driving the much friendlier digital return and sharing policies lately on distribution platform. Steam's new game sharing system, Origin's return policy, and now this by GOG. Not that PC distribution platforms are in any trouble, but they seem to be padding their offering compared to the consoles now.

 
Forgot your password?
Username :
Password :

Poll

Did you get a new video game for Christmas?:
 

Be Heard - Contact Your Politician