Nintendo Apologizes for eShop Outages During Christmas

January 2, 2014 - GamePolitics Staff

Nintendo has apologized for outages over the Christmas holiday period on its eShop. The company said that these outages were mostly due to high volumes of traffic. As a result of these problems Nintendo also said that it was forced to delay the Pokémon Bank and Poké Transporter apps, which were originally due to go live on December 27.

"Hi, everyone. We're aware that some of you are encountering issues with eShop and creating NNIDs," the company wrote in on Christmas day. "Our team is working hard to resolve them, and we are truly sorry for any inconvenience. We will continue to post updates here. Thank you for your patience!"

A subsequent tweet announced that high levels of traffic caused by customers activating devices and opening Nintendo accounts caused the service to switched off for a while.

"We're making progress, but to manage global traffic, we temporarily closed the eShop on 3DS. The outage will last until 4 a.m. ET on 12/29."

Finally, an announcement on the company's customer support website clarified the issue further.

"Nintendo and The Pokémon Company International have postponed the launch of Pokémon Bank and Poké Transporter - two software applications that were originally scheduled to launch for Nintendo 3DS on Dec. 27 - due to a large volume of traffic to the Nintendo Network service. Due to the high traffic, players are having trouble setting up Nintendo Network IDs and downloading content in the Nintendo eShop on both Wii U and Nintendo 3DS. We truly regret the inconvenience, and wish to reassure everyone that providing a solution is our top priority. We apologize for the delay and thank you for your continued patience."

With the holidays over, perhaps Nintendo's services can return to normal, though bad weather in the North Eastern part of the country is keeping children home from school, and likely playing their favorite Nintendo devices.

We will have more on this situation as it develops.

Source: GII


Comments

Re: Nintendo Apologizes for eShop Outages During Christmas

A much better apology would be "Here's Pokemon Bank". Heck, I'll take the Gen 5 dragons as a suitable apology.

---You are likely to be eaten by a Grue.

Re: Nintendo Apologizes for eShop Outages During Christmas

I don't think i would want to use the pokemon bank if Nintendo lacks the server structure to support it. Really, nintendo still has A LOT of catching up to do when it comes how to handle an online service.

I got my 3DS only recently, but i have been very disappointed by the eshop... the vitual console library is smaller than I thought, and i can't think of any good reason why nintendo STILL has not released GBA games. I also expected for them to actually have SOME sales during the holidays; the eshop was very lacking... steam and humble got all my cash this holiday

Re: Nintendo Apologizes for eShop Outages During Christmas

Preferably with more than the initial month of a trial period. But hey, they need the money to keep the servers up, right? After all, the 3DS and its games are simply draining money from Nintendo's vault, and Pokemon X and Y have been complete flops, so they don't have a cent to spare for servers. Just look what happened this Christmas! /snark

 
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